Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust purchased a house in Congleton. Natasha helped all the way. Contacting sellers, solicitors, building surveyors and other agencies. We could not ask for more. Kept the process going and not stalling. Thank you.
Thanks Liz :-)
5/5
GoogleWe highly recommend the Stephenson Browne team, The whole team were fantastic all the way though our selling process. We have used several estate agents in our town and they win hands down. Every member of the team were brilliant at keep keeping us up to date on progress, we really are very happy customers.
Hi Emma, Very kind words, to which we are very thankful for :-) All the best, SB
1/5
TrustpilotAbsolutely disgusted with their service…
Absolutely disgusted with their service in the Alsager branch. Their manager Margret is only bothered about the "sale" and earning commission rather than the impact that she has of families not keeping them updated with the purchase of a property. I would NEVER recommend and I would rather knock on the door of a property that was advertised by them and approach directly. Shame on you Margret!!!
5/5
TrustpilotRecommended
Rented a 1 bedroom flat from 2021 to 2023 in Stoke-On-Trent through Stephenson Browne. Efficient and professional agency, always easy to reach someone via phone or e-mail, never any hassle. Very good experience. Tom.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks Daz, appreciate it! All the best, SB
5/5
GoogleFrom the get go S&B have been amazing. Tasha and Ellie were both always friendly and helpful. Tasha was my main point of contact, and she took so much of the stress of moving away for me with her professional manner and quick problem solving skills. I can't thank you enough!
It was our pleasure Ellen. Thank you very much for taking the time to leave a review :-) All the best, SB
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks Daz, appreciate it! All the best, SB
5/5
GoogleI recently purchased a property through Stephenson Browne in Congleton. The service from Craig, Natasha, Ellie and Louisa was faultless, at time the transaction was a little sensitive, however, the teams pragnatic approach resolved any …
Thanks for your review Stefan, very much appreciated. All the best in your new home. … More
5/5
GoogleFrom the get go S&B have been amazing. Tasha and Ellie were both always friendly and helpful. Tasha was my main point of contact, and she took so much of the stress of moving away for me with her professional manner and quick problem solving skills. I can't thank you enough!
It was our pleasure Ellen. Thank you very much for taking the time to leave a review :-) … More
5/5
GoogleSold our house using Stephenson Browne, we dealt mainly with Ellie but also had dealings with Natasha and Craig. All were incredibly helpful, proactive and communication was 10/10. …
Hi Sean, Thanks so much for taking the time to leave a review, we got there!!! … More
5/5
Googlegreat to have such a professional team involved in the sale made the whole process go easier
1/5
GoogleRating only, no written review.
We are sorry to receive a 1 Star review from yourself , we always strive for a high level of service here at Stephenson Browne , if you could get in touch with us with additional information in regards to this rating so that we are able to look into the matter please email oliver@stephensonbrowne.co.uk Kind Regards Stephenson Browne
1/5
TrustpilotAwful Custom service from Sandbach…
Awful Custom service from Sandbach Office Lazy and can’t be bothered to answer or return calls And it is not an isolated incident
5/5
TrustpilotI wanted to say how grateful I am to…
I wanted to say how grateful I am to Matt and his team. Prior to using SB, I had my house on the market with 2 other estate agents from Alsager and neither produced the goods. Matt was very professional from the outset and gave me the confidence that he would do his best for me. He promised to sell it and he did just that. Tip; if you have a property you want to sell in Alsager, don't waste your time with others, just put it on the market with Matt at Stephenson Browne. Steve G.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleEverything went well. Happy with the experience.
5/5
GoogleJust purchased a house in Congleton. Natasha helped all the way. Contacting sellers, solicitors, building surveyors and other agencies. We could not ask for more. Kept the process going and not stalling. Thank you.
Thanks Liz :-)
5/5
GoogleAbsolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.
Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.
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