★★★★★ 5/5
GoogleThe team at Stephenson Browne really do go the extra mile in customer service. Accurate valuation, swift and smooth sale. There were some hiccups with the property we were purchasing through them - due to vendor and legal issues, not the estate agents - and the staff were proactive in helping to find solutions, always kept us informed, were open and honest, and always responsive. I cannot fault them. Thank you, Jade, Gaynor, Pam and colleagues! Highly recommended estate agency service.
Julie · 23 June 2017 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Newcastle Under Lyme
★★★★★ 5/5
GoogleStephenson and Browne have been brilliant! They sold our house really quickly and were great at communicating with us when there was something we needed to know. All of the staff at the Newcastle-under-lyme branch were really polite and helpful (something we haven't experienced with estate agents in the past).
Everything ran smoothly from start to finish thanks to their help, communication and organisation. Couldn't have wished for anything better!
Would strongly recommend them.
Martha · 23 June 2017 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Newcastle Under Lyme
★★★★★ 5/5
GoogleThe team at Stephenson Browne really do go the extra mile in customer service. Accurate valuation, swift and smooth sale. There were some hiccups with the property we were purchasing through them - due to vendor and legal issues, not the estate agents - and the staff were proactive in helping to find solutions, always kept us informed, were open and honest, and always responsive. I cannot fault them. Thank you, Jade, Gaynor, Pam and colleagues! Highly recommended estate agency service.
A · 13 January 2017 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Newcastle Under Lyme
★★★★★ 4/5
GoogleRating only, no written review.
Geoff · 27 August 2016 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Alsager
★★★★★ 1/5
GoogleBad service, slow communication, lots of lies. Leave well alone.
Andy · 27 August 2016 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Alsager
Agent replied · 25 August 2024
Hi Mr Barratt. Could you please email me at the following address with all the details so I can look into this matter for you. Thanks
tony@stephensonbrowne.co.uk
We have since looked into this and realise that this relates to a dispute regards our service in 2015. This was put to the OMBUDSMAN FOR ESTATE AGENTS, an INDEPENDENT ADJUDICATOR which concluded as follows:-
For the reasons stated above in my review, I have not supported any of the complaints and I am not prepared to make any award of compensation.
Therefore, I am of the view that, without the production of significant new evidence to support the complaint against Stephenson Browne Ltd, it would be unproductive for the Complainants to pursue it further through this Office
Our reviews are invariably 5 stars from many happy clients. Sometimes clients lose the properties they wanted due to influences outside of our control as happened here. We are sorry that this happened on this occasion but as the adjudicator pointed out there was little we could do.
★★★★★ 1/5
GoogleTrying to make an appointment to view a property. Receptionist confirmed she would ask somebody to call back. 4 hours later no call back!
I had to call back and was greeted with same response. The receptionist was extremely apologetic and obviously it was not her fault, but the other staff should get their act together. Obviously, they don't need the business I just feel sorry for the people who trust them to sell their property.
Nigel · 27 August 2016 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Alsager
Agent replied · 25 August 2024
Hi Mr Johnson, Im really sorry to hear that you had this issue . We do value all of the business we get and try to improve wherever possible. I have noted the issue and spoken to the office in question. Once again, our apologies.
★★★★★ 5/5
GoogleI use Stephenson Browne for property management of my small portfolio. They have consistently been brilliant at dealing with all kinds of issues with tenants and legislation, and I feel completely reassured knowing my investment is in very safe hands. Can't thank these guys enough.
Sam · 27 August 2016 · Stephenson Browne - Crewe Ltd - Crewe - Lettings Alsager
Agent replied · 25 August 2024
Thanks Sam, always glad to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
