3/5
GoogleRating only, no written review.
Trusted Agent profile
Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Our offices
Stephenson Browne's five offices, most reviewed first. Each has its own page.
- Stephenson Browne Alsager13 Crewe Road, ST7 2EW264 reviews · 235 on Google (4.7)2 in the last 90 days
- Stephenson Browne Newcastle Under Lyme56 Merrial Street, ST5 2AW259 reviews · 206 on Google (4.8)10 in the last 90 days
- Stephenson Browne Congleton21 High Street, Congleton, CW12 1BH, CW12 1BH70 reviews · 40 on Google (5.0)5 in the last 90 days
- Stephenson Browne Congleton (21 High Street)21 High Street, CW12 1BJ67 reviews · 38 on Google (5.0)2 in the last 90 days
- Stephenson Browne Crewe Ltd Crewe Lettings232 Nantwich Road, CW2 6BP30 reviews · 0 on Google2 in the last 90 days
Awards
Industry awards
Stephenson Browne is among the ESTAS 2026 winners.
- SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
- Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
- GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
- SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
- BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
- Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
- Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Latest reviews from every Stephenson Browne office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic customer service .
Agent replied · 25 August 2024
Thank you for the lovely review Team SB
5/5
GoogleVery efficient and would recommend them
Agent replied · 25 August 2024
Hello Patricia, Thanks for the kind words - glad we found you the buyer, now to get it to completion for you!!
5/5
GoogleProfessional service. Highly recommend.
5/5
GoogleGreat company to deal with for purchasing, selling property or letting
1/5
GoogleI’m still waiting for Poppy’s call 7 days later! Very unprofessional!NegativeResponsiveness
5/5
GoogleEspecially loved the volunteers who gave a lot of extra information and brought it to life.
5/5
GoogleGreat service and price,communication was a bit slow. Would definitely use againPositiveValue
Agent replied · 25 August 2024
Hi John, Thank you for your review , we shall ensure that your feed back is passed on to our team so that we can continue to provide the highest level of customer service possible
5/5
GoogleFantastic agents to deal with. Margaret was a voice of reason and a great help.
Agent replied · 25 August 2024
Dear Deborah, thank you for providing us with feedback following your experience with you, if you ever need anything in future, feel free to pop in!
5/5
GoogleExcellent staff, Excellent follow-up service that see's contracts to completion and a very responsive team. Highly recommended!PositiveResponsiveness, Professionalism
4/5
GoogleA very good service from Stephenson Browne all round thank you, with very prompt attention to get things going to start with, great photos and write up, and helpful staff. From my experience I would recommend.PositiveResponsiveness, Professionalism
5/5
GoogleWe have had a great experience with Stephenson Browne. Communication was excellent throughout accompanied by friendly and helpful staff. We would definitely recommend there services.
5/5
GoogleI found Stephenson Browne very helpful and efficient throughout the purchase of my property. They kept me updated regularly and always ready to help.
Agent replied · 25 August 2024
Hi Jeanette Thank you for this lovely review and your kind words we always aim to provide the highest level of customer service possible
5/5
GoogleSandbach rental - really lovely staff, always at the end of the phone or email. Rented with them for 7months and they were really decent. Would recommend landlords and those looking to rent to go with them. Thanks to the ladies we were in contact with
5/5
GoogleGoing the extra mile doesn’t come close. Customer service is 1000% and I can’t thank this team enough. Helped us at the last minute after being let down by another firm and nothing was too much trouble. A great team and will most definitely use them for life.
5/5
GoogleI had a wonderful experience dealing with Stephenson Browne while buying our house. Margret was extremely helpful throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 August 2024
Hi Muhammad, Thank you for your review and kind words we pride ourselves on providing the best possible customer service and are happy that this is reflected in your review, we will ensure that your words are passed onto Margret
5/5
GoogleUnfortunately we didn’t use Stephenson Browne to sell our house but I wish we had! We had nothing but problems with our agent however Margret was selling the house we were buying and she saved the sale on more than one occasion. We couldn’t recommend them enough.
Agent replied · 25 August 2024
Hi Zoe, Thank you for your kind words while you did not use our services it means a lot that you have taken the time out to comment on how happy you were with our side during the sale. We will ensure that this is passed on to Margret
5/5
GoogleExcellent service. We were first time buyers and nervous/ unsure about the process. The estate agents in particular Margaret who dealt with our case we're brilliant, always so helpful. Thank you!
5/5
GoogleThe sales side of the business is well run, friendly, professional and knowledgeable. When valuing a property, the groundwork has always been done prior to the visit to ensure the price quoted is bang up to date. Add to that the regular communication and updates on sales progress and you can see why SB have the lions share of the local market.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe whole team at the Alsager Office are brilliant. They guided me through the sale of my late Mum’s house with care and compassion. Communication was excellent and nothing is too much for them. Really down to earth, friendly service. Thank you!
Agent replied · 25 August 2024
Dear Alex, Thank you for your feedback & using ourselves at Stephenson Browne, we pride ourselves on our service to our clients & it is always pleasing to read when clients have a positive experience. Once again, thank you for your valued custom!
5/5
GoogleWe never met the team as we were moving here from Kent, but we can honestly say that the team at Stephenson Browne were amazing! Margret especially went out of her way to help us and nothing seemed to be too much! we absolutely recommend them!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 August 2024
Hi Steve, We shall ensure that your words are fed back to Margret , thank you for the lovely review and hope that you are enjoying your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Stephenson Browne
Which Stephenson Browne office has the most reviews?
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
Where are the Stephenson Browne offices?
The five Stephenson Browne offices, by town:
- Alsager: 13 Crewe Road, Alsager, ST7 2EW
- Congleton: 21 High Street, Congleton, CW12 1BH, CW12 1BH
- Congleton (21 High Street): 21 High Street, Congleton, CW12 1BJ
- CREWE: 232 Nantwich Road, CREWE, CW2 6BP
- Newcastle Under Lyme: 56 Merrial Street, Newcastle Under Lyme, ST5 2AW
Has Stephenson Browne won any awards?
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.
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