4/5
Rating only, no written review.
Agent replied Β· 25 October 2024
Hello Diane, Thank you for the review, hopefully at the end of your experience with us, those 4 stars will become 5. Best wishes, Starkey & Brown
Trusted Agent profile
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525 reviews across 2 offices and 2 platforms
Starkey and Brown has two offices, in Scunthorpe and Lincoln. Together they have 525 reviews on two platforms, rated 4.7 out of 5 overall.
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Starkey and Brown's two offices, most reviewed first. Each has its own page.
Starkey and Brown is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Hello Diane, Thank you for the review, hopefully at the end of your experience with us, those 4 stars will become 5. Best wishes, Starkey & Brown
5/5
Aimee and the team have been great. Very patience through a stressful time. Would recommend
Hello Andy, Many thanks for your review and for your kind comments regarding our branch manager Aimee. Best wishes, Starkey & Brown
5/5
I particularly want to say a big thankyou to Kay Bardsley who assisted me with my search for a property to rent . She has been exceptionally wonderful, being very professional, yet friendly and easy to approach. I certainly experienced an excellent customer service at Starkey and Brown. Thank you for making everything so easily manageable.
Thank you so much for your lovely review. If I can help with anything in future please let me know. Kay
5/5
Best Estate Agent I have ever dealt with. Lucy and the team there were top class. Took alot of pressure from me and were very professional.
Hello Jeannette, Many thanks for the review, so pleased the team gave you a great experience working with us and thank you for pointing out our sales progressor Lucy, your comments will be passed on. Best wishes, Starkey & Brown
5/5
I have used starkey and brown foray years Managing and selling my property kara and amiee have been fantastic. All staff members have helped and communicated well . Highly recommend them x
Hello Julie, Many thanks for your review, pleased to hear your experience in working with us has been so positively received. Thank you again for taking the time to leave us such a kind review, especially in regards to our branch and assistant manager. Best wishes, Starkey & Brown
5/5
Just recently purchased a house through starkey and brown. We dealt with Lucy and wow she is amazing. I struggle in these kinds of situations and Lucy always made me feel at ease and like I was in control. From her customer service, to updates and just all around kindness, I can not thank her enough.
Hello Lizzie, Many thanks for your review, they're such lovely words regarding our sales progressor Lucy and we will be sure they're passed on. Best wishes, Starkey & Brown
5/5
I have to say for first time buyers like ourselves, Starkey and brown have been very patient with us. A small hiccup with the AIP documents, so for future buyers a mortgage promise is the same as the AIP. Amazing staff and very informative with the property your viewing. And don't feel that you've been landed with 'need to provide us with this' 'need to provide us with that'. Starkey and brown are with you to support every step of the way. Would highly recommend this agency.
Hello Ceri, Thank you so much for your lovely feedback, pleased to hear you have found us pleasant to deal with whilst negotiating you first house purchase! We hope we continue to work together effectively assisting you with your first house purchase. Best wishes, Starkey & Brown
5/5
We moved agents due to difficulty with another local agent. Kay has been a breath of fresh air, assisting with our queries and managing the listing with professionalism. Weβre confident of a great long term relationship.
Hello Jessica, Many thanks for your kind review and wonderful feedback, it really is appreciated when client's take the time to speak of their experience in working with us. I hope our lettings consultant Kay continues to meet and exceed your expectations. We will certainly pass on your kind words to Kay! Best wishes, Starkey & Brown
5/5
Can not thank everyone at starkey and Brown for their excellent customer service. Everyone has been so helpful, nothing has ever been too much. Their communication was excellent and updated us at every opportunity. I would like to say a special thankyou to Lucy. Lucy has always been on the other end of the phone, and has made every effort to try push the sale on. Can not recommend Starkey and brown enough, definitely will be recommending to friends and family in future sales. Thankyou again Sophie.
Hello Sophie, thank you very much for your complimentary review, so grateful for the feedback. I will be sure to pass on your kind words for our sales progressor Lucy, pleased to hear you had a great working relationship. Best wishes, Starkey & Brown
5/5
I want to say a big thankyou to Starkey and Brown and especially to Kay Bardsley . I have moved quite often due to my work and I have rented different properties via agencies in the past but this time it has been a completely different experience. I mainly had contact with Kay, she has been amazingly professional and considerate, all my queries or concerns were promptly acknowledged. Absolute honest,empathetic and caring team member who proved to be above and beyond my expectations .I also want to take this opportunity to thank my amazing caring landlord and also the maintenance team who has been very professional. Thankyou for making my stay in Scunthorpe so memorable.Kind regards. SJ
Hello Azhar, thank you very much for your kind and heartfelt review, especially in respect of our lettings consultant Kay. Your sentiments will be sure to be passed on. Best wishes, Starkey & Brown
5/5
Starkey and Brown were appointed as our estate agents during the recent sale of our home. The house was live online within hours of their staff attending and taking photos etc. We had 3 viewings within 3 days, one of which went on to purchase the house. Aimee and Lucy were fantastic throughout the process acting as a great go between us and the buyers. They kept both parties fully informed at all stages and nothing was too much trouble. Professional, courteous and efficient in all undertakings. We would fully recommend Starkey and Brown to anyone considering buying or selling.
Hello Tony, Many thanks for your review and kind words. It has been a pleasure working with you and we wish you much happiness in your new home. Best wishes, Starkey & Brown
5/5
Words cannot describe how easy these agents were, from the initial start of valuing the house , viewings, offers, to the chain. Everyone was amazing, always up to date and honest. Highly recommend.
Thanks for the great review Jenna!
5/5
Great staff and communication. Professional and friendly. Really feel they look after their clients and properties on the books. Would recommend and use again but hope I dont need to! Great job selling 2 houses simultaneously π β¦
Thanks Stacey! We hope you have settled into your new home!
5/5
Highly recommend! During a very lengthy process, the team at Starkey and Brown were outstanding. Communication from start to finish was excellent. Also a big shout out to Angie, who kept me updated, almost daily at one point, so I was fully informed at each part of the process.
Thanks Donna!
5/5
I had an exceptional experience with Starkey & Brown. Their professionalism and friendliness were evident throughout the process, and their communication was outstanding. I truly felt that they cared for both their clients and the properties they manage. The thoughtful move-in gift box was a delightful touch that added to the overall excellent service. I highly recommend their services and would not hesitate to use them again, though I hope I won't need to anytime soon! Fantastic job!
Thank you Mengjie! We hope you have settled in well!
4/5
Very good very nice
Good morning Samuel, Thank you for your review. Best wishes, Starkey & Brown
5/5
Great Estate Agents. Really knowledgeable and helpful throughout the whole process
Hello Steve, Many thanks for the review and your kind words. Best wishes, Starkey & Brown
5/5
Aimee is very helpful, a good communicator and put us at ease. Very efficient.
Hello Julia, Thank you for your review and your comments regarding our esteemed branch manager Aimee, your comments will be passed on. Best wishes, Starkey & Brown
5/5
We cannot thank Kay, in Lettings, enough for all the help and support she gave us. Her customer service was exceptional, constantly keeping us up to date and explaining everything in detail. We would highly recommend her.
Hello Debbie, Thank you very much indeed for you review of our lettings consultant Kay, your comments will passed on. Best wishes, Starkey & Brown
5/5
Kara and Aimee have being absolutely fantastic, after putting out property on the market with another estate agent and having nothing but issues. Starkey&Brown are professional, friendly and very pro active. Thankyou so much for the regular updates and changing our lives experience of selling our property. I would recommend you and your team to everyone. Thank you so much.
Hello Stacy, Many thanks for lovely review, sorry to hear you have had a previous negative experience, though pleased we were able to turn this around for you. We hope your positive experience long continues. Best wishes, Starkey & Brown
5/5
Kara absolutely blew us both away from the moment we met her. She was just lovely. She was so knowledgeable, went through everything with us, explained each stage, she even brought examples of the market past and present in line with the property we are looking to sell and explaining what and why. No stone was left unturned. We came away understanding everything, the way she dealt with us was like speaking with a friend. We were totally at ease and knew Kara would take some beating on the way she made us feel, her knowledge and customer service as a whole. The turnaround time from our initial meeting, to pictures, for the listing to go live and the board to be erected and EPC sorted was a matter of days. The service has been outstanding from Kara followed by excellent communication throughout. You really cannot ask anymore. From one seller/buyer to another, my advice to you is choose Kara from S&B her property/market knowledge , customer service and the drive she has to assist you in buying/selling your property, i can assure you, you won't find anyone better. If i could give Kara more stars i would.
Hello Sarah, Thank you so much for your very, very thoughtful review regarding our assistant manager and valuer, Kara. Please rest assured your kind words will be passed on. We hope your experience with us continues so positively and enjoy working with the rest of the team. Best wishes, Starkey & Brown
5/5
I had an exceptional experience with Starkey & Brown - truly the pinnacle of real estate service in the area. From the outset, they've been incredibly accommodating and attentive, making the process of finding my home a breeze. They leave no question unanswered and maintain warm and friendly communication throughout, which is paramount when navigating such a significant decision. Furthermore, their sales progression is impressively swift and efficient. Their thoughtful approach to marketing each property sets them apart, demonstrating their dedication to every client's unique needs.
Hello Florea, Thank you so very much for wonderfully kind words. It is hugely appreciated when client's reach out to us to say such kind things, so thank you again! Best wishes, Starkey & Brown
4/5
Lovely meal, would go again.
Thanks for the review Anthony, we would love to know where this is for, we always like recommendations for our next staff night out!
5/5
Finding the right property is exciting, but navigating the buying process can be daunting. Thankfully, we had Angie from Starkey & Brown on our side! From the first conversation, Angie was professional and friendly. She clearly explained the next steps and kept us informed throughout the entire purchase. Angie was fantastic at chasing up the seller's side, ensuring a smooth flow of communication. Her proactive approach meant we were not left waiting or wondering about what was happening next. Unfortunately, it took some time for our purchase to progress due to delays with the seller's chain. The lack of communication from their solicitors was causing a lot of stress, especially with delays in the sellerβs chain. Had we not had Angie chasing updates and proactively contacting other parties involved, we would have walked away. Angie did not just chase updates; she suggested the eventual fix to the issue holding the completion up. Her expertise in handling communication between all parties was invaluable. There were times when we were not sure whether we would ever complete, but Angie was always patient and happy to answer all our questions, no matter how small. Her constant reassurance and proactive approach were a lifesaver. Thanks to Angie's dedication, clear communication, and problem-solving skills, we finally have a completion date and could not be happier. We cannot recommend her highly enough!
Thanks for the great review Chelsea!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Scunthorpe has the most, with 298 reviews rated 4.8 out of 5, followed by Lincoln with 238.
The two Starkey and Brown offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.