Stack and Bonner estate agents in Kingston Upon Thames and Tolworth

★★★★★ 1/5

Trustpilot

Terrible

Terrible. I purchased a flat through stack and bonner back in 2020/2021 and for a first time buyer I can’t emphasise enough how this experience has put my off purchasing again! Constant delays throughout the experience lead to me living (at my own expense, no compensation in the slightest from the developer or S&B) in hotels for 3+ months, then pushed to complete on an unfinished building where the developers immediately folded after they’d got all the money. Felt like such a coordinated plan between storehouse London & S&B, such betrayal as soon as they’d got the money. No follow up from S&B post completion, just dropped, assuming because they want to avoid the situation the residents are now in and turn a blind eye to things. Residents are having to fund repairs, finishing parts of the building, and our own snagging with zero support. S&B knew the situation we’d be put in and still continued to push completion. Never using them again.

Amy · 13 August 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 1/5

Trustpilot

stack and bonner Kingston untrustworthy

If I could it would be zero stars. Richard and Andy at stack and bonner in coordination with storehouse London actively pushed unfinished properties, reporting that many of us were holding up developments due to being the last one to exchange knowing funding had dried up” and now owners left with incomplete built, funding emergency repairs them self to make property safe, together seeking legal and financial support. No follow up or support following purchase, just dumped... by this estate agent.

Owner · 12 August 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Rating only, no written review.

Mariana · 16 June 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

very professional, great communication made selling our property very easyPositiveResponsiveness, Quality, Professionalism

Paul · 16 June 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

We've worked with Stack & Bonner over a number of years, they also worked with our parents. Always a personal service and a pleasure to deal with. Communication with all parties worked well, keeping us on track with the various elements we needed to get done. Thanks to the whole team and in particular to Richard for keeping everyone up to speed about what was needed when.PositiveResponsiveness, Quality, Professionalism, Value

Jill · 16 June 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

We cannot speak highly enough of Richard, Jane and especially Andy Pollard at Stack & Bonner. After previous frustrating dealings with local estate agents, it was like a breath of fresh air when we moved our house sale into their capable hands. From sound initial advice regarding improvements needed to maximise the appeal of our property, to realistic marketing and excellent communication throughout. The entire process from first viewing to completion day took just short of 9 weeks, a conveyancing record according to our solicitor. We wholeheartedly recommend this expert team of efficient and honest professionals.

Kate · 16 June 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Stack and Bonner were an absolute delight to work with. The entire team were incredibly attentive and really understood what I was looking for and the speed at which I needed to complete. They found exactly what I wanted at the right price and recommended an equally fantastic solicitor to help with the purchase. The most attentive and understanding Estate Agent in Kingston Upon Thames and I wouldn't hesitate to recommend to others and use again in the future. Thank you especially to Jane, Richard, Andy and Emma, you were all truly amazing and continue to be post purchase!PositiveResponsiveness, Quality, Professionalism, Value

Kelly · 16 June 2022 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Rating only, no written review.

Marina · 16 June 2021 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Rating only, no written review.

Ben · 16 June 2021 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 1/5

Google

Rating only, no written review.

Marek · 16 June 2021 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Richard and Andy assisted us in buying a new build. They were always available, responsive and helpful throughout the whole process. Thank you both!PositiveResponsiveness, Quality, Professionalism

Sermetcan · 16 June 2021 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 1/5

Google

DO NOT RENT Through this Agent...... They will sting you at the end of the rental period...... I lived at an address for 4 years, rented through them. When i got to check out some lady Theresa who works in the lettings department has her friend of 30 years doing the check out inventory. This rude women must be on commission to see how much of your deposit they can keep. I have been charged to remove an umbrella and a toilet brush holder that was already in the flat when i moved in years ago. They have charged me to get the place cleaned again due to a shelve being dusty..... the professional cleaners i had clean the flat must have missed that shelf!! To sum up i spent £400 getting the carpets professionally cleaned and got cleaners in to clean the flat before moving out and they are saying it needs more cleaning at an additional charge of another £400..... what a joke and this is only an excuse to not have to refund the deposit. STAY WELL CLEAR OR BE STUNG BY THESE COWBOYS.NegativeQuality

Stuart · 16 June 2021 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 1/5

Google

Worst Lettings Agent in Kingston upon Thames! I cannot begin to describe the sheer level of incompetence demonstrated by the Stack and Bonner Kingston Lettings team during our interactions with them recently. Their inability to comprehend the terms of their own tenancy agreement, the lack of awareness of current tenancy laws along with their general lack of empathy and professionalism make them the worst letting agents I have ever had to deal with in the last 10 years! This team's bumbling has cost both the landlord and the tenant time and money and I strongly advice anyone considering them to steer clear. You are better off using a more established brand than this bunch of clear amateurs who don't have the first clue about what they're doing.

Johnathan · 17 April 2021 · Stack & Bonner Kingston

★★★★★ 5/5

Google

Brilliant service in helping me find my new home! Thank youPositiveQuality

Leading · 27 August 2020 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 1/5

Google

poor consultation. I contacted them several times to know about properties advertised carrying the agency's name. the feedback was poor with estate agents either ignoring my requests or just sending properties not even meeting my requirements after I had said a couple of times already what I was looking for. It sounded a bit like a waste of time

Cla · 16 June 2020 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Facebook

Fantastic agency to work with. I have dealt with them on four separate occasions to sell my flats in Kingston. I chose them because they have a wealth of experience (as involved with the sale of many of the major developments in and around Kingston). Not pushy, very polite, friendly and hugely professional in the way the handled the process from start to finish. Would highly recommend them.

Emma · 20 July 2019 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Facebook

One of the best agencies in Kingston Upon thames. Highly recommended!

Farid · 17 July 2019 · Stack & Bonner Kingston

★★★★★ 1/5

Google

Rating only, no written review.

Joe · 17 June 2019 · Stack and Bonner Kingston Upon Thames (50)

★★★★★ 5/5

Google

Always had a great service when approached Stack and Bonner during my quiries and viewings . So i decided to sell my property with them, well one of the best services i had so far . Achieved asking price on current Brexit regulated market, and provided great support during the whole process till completion.

Farid · 25 March 2019 · Stack & Bonner Kingston

★★★★★ 5/5

The Trusted Agent

Most honest helpful agent

After trying with two other agents we went to Stack & Bonner in Tolworth. What a breath of fresh air no BS just straight forward honest guys who did everything they said they would. John was extremely helpful from valuation all the way through to completion of sale. If anyone in Tolworth or Surbiton is thinking about selling this is a company you should definitely consider. I have since recommended them to two of my friends who have both sold their properties now through Stack and Bonner and they again were both very happy with the service. As I said no gimmicks just straight talking honest guys.

Rachel · 21 September 2017 · Stack and Bonner Tolworth

★★★★★ 5/5

Google

Estate agent

Ivan · 17 June 2017 · Stack and Bonner Kingston Upon Thames (50)