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★★★★★ 1/5
GoogleUnfortunately, my experience with this agency was extremely disappointing and stressful from beginning to end. We had been renting the property for 2 years when the flat was sold. The first email I received from the new landlord and this agency stated: “Here is the new bank account to pay the rent. We are increasing the rent, and if you do not agree, we are giving you until January to move out.”
After consulting with my lawyer, I informed them that my contract was still valid, and we should only discuss any changes near its end. Only after several lengthy emails did they finally accept this.
During our tenancy, we had an issue with the hot water. I spoke with the concierge, and when maintenance came, they said a part needed to be replaced. The concierge told me they had informed the agency. I also emailed the agency directly, but they took so long to respond that we were left without hot water for a significant time.
They later listed the property at a much higher rent than we were paying, even though the flat next door was advertised for significantly less. This shows how they try to manipulate the market with overpriced listings to raise rental expectations.
When moving out, despite there being no mention in our contract, they insisted we hire a professional cleaning service. I did as they asked and kept the receipt. We even moved out three days early and informed them. I left the key with the concierge, as requested. After cleaning, I personally inspected the flat and made sure everything was in perfect condition. Still, they emailed me a photo of someone wiping a windowsill to show a small amount of dust, clearly trying to find a reason to delay the deposit.
Thankfully, I had taken photos and videos before leaving and shared them, along with the cleaning invoice. They then asked for a different kind of receipt. Only after all this stress and back-and-forth did they return the deposit.
Before moving out, I told them I may receive packages after we leave and that I would collect them since I was moving nearby. Still, they threw away my packages without informing me. Even my letters are missing, I have no idea what they did with them. Personal belongings were discarded without my consent.
This is not my first time renting, but I’ve never had such a poor experience. Despite informing the concierge, the agency claimed to have taken the packages and mail to their office, but when I went there, they said everything had been thrown away. This level of unprofessionalism and lack of communication is unacceptable.
Even if I liked the property, I would never rent through this agency again, and I strongly advise others to avoid them as well.
Ecem · 16 August 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Dear Ecem,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We would like to clarify a few important points:
Rent Increase & Contract Validity: The decision to increase the rent was made by the new landlord, not by our agency. As managing agents, our role is to communicate the landlord’s instructions and act as intermediaries, not decision-makers. We understand how changes in tenancy terms can be frustrating, but this particular action was beyond our control.
Hot Water Issue: We note your concern regarding the delay in resolving the hot water problem. However, our records show that the issue was reported to us approximately three weeks after it first occurred. Once it was formally reported to our office, we arranged for repairs, and the matter was resolved within three working days. We appreciate prompt reporting of maintenance issues in order to address them efficiently.
Cleaning Expectations: While professional cleaning may not have been explicitly stated in your contract, we request this at the end of all tenancies to ensure a consistent standard for incoming tenants. You did provide a receipt, which we acknowledged, but further clarification was needed due to the type of invoice received. We apologise if this caused confusion or stress.
Deposit Return: The minor cleaning observation was communicated as part of our standard check-out process and not intended to delay the return of your deposit. Ultimately, your deposit was returned in full after documentation was provided.
Post-Tenancy Mail: Regarding your packages and mail, we understand how upsetting this situation must be. However, without a formal mail-forwarding agreement or access to the property after the tenancy ended, we were limited in what we could do. Items left behind were either returned to sender or disposed of after a reasonable holding period. We regret any inconvenience caused.
While we acknowledge that your experience was not ideal, we respectfully disagree with some of the claims made. We always aim to work fairly and professionally for both tenants and landlords, and we’re sorry you felt otherwise in this case.
We wish you the best in your new home.
★★★★★ 5/5
GoogleI have just finished my tenancy with Stack and Bonner and I must say I had a great experience with them.
From assisting me to find my property to prompt maintenance responses. Communication was always quick and clear and I was always kept updated throughout.
We would definitely use their services again. Thank you Lauren, James and Areti for all of your help.
Helen · 16 August 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Hi Helen,
Thank you so much for your lovely feedback! We're so pleased to hear that you had a great experience with us from start to finish. It was a pleasure helping you find your property and supporting you throughout your tenancy.
The team will be especially happy to know their efforts made a positive impact. Wishing you all the best, and we’d be delighted to help you again in the future!
★★★★★ 5/5
GoogleIf I could give 7 stars, I’d rate Chris Slawson, Head of Sales, 7 Diamond Stars!
Chris helped me purchase a flat over 15 years ago, and just recently, he sold it for me. It was a challenging sale, but Chris went above and beyond every step of the way. His unwavering support, patience, perseverance, and professionalism truly stood out.
Chris is not only reliable and responsive, he’s someone you can genuinely trust to get things done. My experience with him and his team was nothing short of exceptional. It’s no surprise they’re growing so quickly.
On behalf of my family and me, I want to take this opportunity to give Chris a virtual handshake and thank him from the bottom of my heart. If you're looking for the best, look no further than Chris and his incredible team!
Ardy · 3 August 2025 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleCurrently renting through Stack & Bonner in Kingston and they've been awesome. Super helpful, quick to sort things out, and just really easy to deal with. Makes the whole renting thing way less stressful, 10/10 would recommend!
Kyle · 24 July 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Thank you so much for your kind words Kyle! We're thrilled to hear that your experience renting through Stack & Bonner has been smooth and stress-free. Our team works hard to make the process as easy and supportive as possible, so it really means a lot to know it's made a difference. We truly appreciate the 10/10 recommendation!
★★★★★ 5/5
GoogleI had an excellent experience renting my new flat thanks to the outstanding support from Areti at Stack and bonner in Kingston. From our very first interaction, Areti was incredibly professional, approachable, and genuinely friendly. She took the time to listen to what I was looking for and made the whole process feel effortless.
Areti kept me informed every step of the way and was always quick to respond to any questions I had, no matter how small. Her attention to detail, honesty, and commitment to providing great service really stood out. It’s rare to come across someone so dedicated and easy to work with in the property market.
Thanks to Areti’s help, I found the perfect flat and felt supported throughout the entire journey. I’m truly grateful for her assistance and wouldn’t hesitate to recommend her and the whole team , to anyone looking to rent.
Thank you, Areti!
Romina · 16 July 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Thank you Romina, we love hearing this from our clients. We hope you are very happy in your new apartment.
★★★★★ 5/5
GoogleWe had a great experience buying our first home with Stack & Bonner. From the start, they were helpful, communicative, and proactive in keeping everything moving. Yasmin was friendly and informative during the viewings, and Chris was brilliant at keeping the momentum up throughout the whole process, regular update calls, quick replies, and clear advice all helped get us from offer to completion in around two months. It made a potentially stressful process feel very manageable, and we really appreciated how easy they were to contact and how engaged they were throughout.
Ruben · 16 July 2025 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleWe've just completed on our purchase and what a straight forward and stress free transaction it was. Chris was brilliant from start to finish, keeping us fully updated and helping to move things along, his management was first class. We are delighted with our new home and can highly recommend Chris if you are looking to buy in the area.
Jordan · 5 June 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Thanks Jordan
What a great review.
Good luck in your new homes.
★★★★★ 5/5
GoogleHighly recommended for lettings or sales in the Kingston area.
Ambi · 21 May 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 16 April 2026
Dear Ambi
Thank you very much for your kind review, it was an absolute pleasure working with you, and we would like to wish you all the very best for the future.
★★★★★ 1/5
GoogleI have been a tenant with S&B for the last 18 months. I have paid my rent on time and kept the property in immaculate condition. However over the last month I have been left with no hot water in my property. My property manager Lauren Doran has washed her hands of the issue and said she is unable to help in any way. I have been offered no alternative arrangements for access to hot water and there is still no timeline for the issue to be fixed. S&B have sent plumbers four times, the first being an apprentice who didn’t know one end of a pipe from the other. And a second guy who has decided after a month that it must be a boiler issue. I’ve been told by the property management team that no hot water for a month is ‘one of those things’. I feel sorry for the landlord paying his fees
Alexander · 2 May 2025 · Stack & Bonner Kingston
★★★★★ 4/5
GoogleEnthusiastic staff who help through the whole process
Mark · 16 April 2025 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleRestored my faith in Estate Agents in a really tough selling market! Absolute delight to work with and wouldn't hesitate to go there again - in the safest hands!
Kate · 16 April 2025 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 26 August 2024
Thank you so much Kate for such an amazing review.
It was an absolute pleasure working with you and helping you with your move.
The whole sales team would like to wish you all the very best for the future.
Thank you and good luck.
★★★★★ 5/5
GoogleChris and Yasmin were amazing, from the very first viewing to completion - helping me push along the sale to meet my very tight deadline.
Savanna · 11 March 2025 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleWe recently sold our property through Stack and Bonner and can recommend them as a highly professional company with a very personable ethos. When we originally bought the property in 2019 it was through Stack and Bonner and, as buyers, we found them great to deal with. A couple of years later we let our property out and used their lettings team who were brilliant to deal with. So, when we came to sell the property in 2024 we didn’t hesitate in using Stack and Bonner again. Our sale was particularly challenging for reasons outside of our control, but Stack and Bonner guided us through the whole process and kept it on track. We would thoroughly recommend them to anyone looking to sell a property.
David · 11 February 2025 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleI would really like to thank the whole S & B team and especially Yasmin, for making this as smooth a transition as possible. There were a few hiccups along the way but Yasmin was very kind, reassuring and professional so I felt confident with the move. I’m very happy in my new spot and excited to settle in!
Jess · 25 December 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleGreat experience from start to finish. Very friendly team and an efficient sales process. Sold our property in 8 weeks, so glad we went with S&B
Paul · 26 October 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleThe team at S&B were excellent and our move would not have gone ahead without them. They all helped at different points of the process and nothing seemed too much trouble for them. They were very responsive and took a personal interest in managing a difficult sale. Being a local company meant we got really good advice and we would recommend S&B without any hesitation. In particular, we’d like to thank Jane and Yasmin for their unfailing support.
Roy · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 25 October 2024
Dear Roy and Jane
We just wanted to say it was an absolute pleasure helping you with your move and we are delighted you are so happy in your new home.
Good luck, and if we can assist at any time, you know where to find us.
Thank you once again, with very best wishes from the Team at S & B
★★★★★ 5/5
GoogleWe want to say a huge thank you to Chris, Yasmin and the rest of the team for getting our sale through. Chris and Yasmin are excellent sales people and have the best personality for it. Once we accepted an offer, Chris called us weekly to check in on progress which was appreciated. There were a few issues along the way due to our lease, but Chris kept everyone calm and stopped our buyers from pulling out. Also, the photos of our flat were fantastic and we had a lot of say in where they were taken and which we preferred, which I don’t think many other agents have time to offer. Would throughly recommend.
Gemma · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleWe recently purchased our first home via Stack & Bonner. Yasmin was great during the first viewing and then Chris was excellent throughout the process - he was always at hand to answer our questions and very proactive in making sure ourselves, the sellers and both sets of solicitors were keeping the ball rolling. Would definitely recommend!
Reece · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleHome is where the heart is. Moving to the freezing UK, finding a well-insulated apartment was crucial. After four months of searching, apartments with double-glazed windows, EPC Class B or higher, and underfloor heating were scarce. Then I came across Stack & Bonner, who specializes in high-end Kingston developments and had a wide selection. I was so happy to find my ideal unit so quickly. Andrew was friendly and helpful, recommending good places to find renovation contractors and furniture, allowing us to settle in quickly.
Lai · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
Agent replied · 15 June 2024
Thank you so much for this review. It has been a pleasure selling to you and I am glad we were able to make the experience enjoyable.
★★★★★ 5/5
GoogleI recently purchased my first home with the help of S&B, and I couldn't be happier with the experience. From start to finish, their team was professional, efficient, and incredibly helpful. They made the process smooth and stress-free, and their friendly approach made all the difference. I highly recommend S&B to anyone in need of real estate services. Thank you for everything!
Ali Khaghani
A · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleWe put our house on the market through Stack & Bonner.
The entire process was very smooth. It took about a week from agreeing to work with S&B to having it feature online and getting the first viewing booked in - the main limiting factor being the speed at which we ourselves reviewed and signed the marketing engagement. A further 2-3 weeks saw our first offer come in.
Chris was excellent throughout the process, very knowledgeable and supportive for any queries we had on the process as first time sellers. He chased up on potential buyers frequently and provided detailed weekly updates on the entire process, including some helpful metrics to gauge our progress in selling our house.
Jane and Yasmin too were very helpful, responding promptly to emails and arranging viewings at reasonable times with sufficient notice, taking into account our family life with young kids on the weekends.
Bert · 12 October 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 5/5
GoogleUsed Stack & Bonner for both lettings management and sales. They are friendly, proactive, reasonably priced and offer a high quality of service. Highly recommend.
David · 28 July 2024 · Stack and Bonner Kingston Upon Thames (50)
★★★★★ 3/5
GoogleLack of professionalism.
Sabrina · 28 May 2024 · Stack & Bonner Kingston
★★★★★ 5/5
GoogleBeing new to the UK, the deal failure rate has been the biggest cultural shock for me. You need a team like this to close deals! Chris actually knows what he's selling and would go the extra mile to get you answers (a rare quality, surprisingly). Richard is a relentless deal chaser who'd push everyone involved to get serious and close the deal already! If I'm a seller I'd want nobody else than these guys to be on my side. Thank you!
Elaine · 18 December 2023 · Stack and Bonner Kingston Upon Thames (50)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
