Stack and Bonner reviews

★★★★★ 5/5

Google

Chris Slawson and his team are the best estate agents I've used over many years buying and selling properties. They're not just the best locally, they are head and shoulders above all other agents I've come across. Chris and his team are a very tidy outfit - they managed my sale (which wasn’t easy) with a level of professionalism I haven’t experienced before - he steered the whole process calmly, politely and got the best result for me and my family. His team are friendly, positive and above all knowledgeable - they know how to sell a property and give it 110% every time. Don’t think about using the competition go with Chris at S&B it will save you time, money and a whole heap of stress. I cannot recommend him and his team highly enough. They go above and beyond in all aspects. Thanks so much guys and girls!

Tava · 16 October 2025

★★★★★ 1/5

Google

Unfortunately, my experience with this agency was extremely disappointing and stressful from beginning to end. We had been renting the property for 2 years when the flat was sold. The first email I received from the new landlord and this agency stated: “Here is the new bank account to pay the rent. We are increasing the rent, and if you do not agree, we are giving you until January to move out.” After consulting with my lawyer, I informed them that my contract was still valid, and we should only discuss any changes near its end. Only after several lengthy emails did they finally accept this. During our tenancy, we had an issue with the hot water. I spoke with the concierge, and when maintenance came, they said a part needed to be replaced. The concierge told me they had informed the agency. I also emailed the agency directly, but they took so long to respond that we were left without hot water for a significant time. They later listed the property at a much higher rent than we were paying, even though the flat next door was advertised for significantly less. This shows how they try to manipulate the market with overpriced listings to raise rental expectations. When moving out, despite there being no mention in our contract, they insisted we hire a professional cleaning service. I did as they asked and kept the receipt. We even moved out three days early and informed them. I left the key with the concierge, as requested. After cleaning, I personally inspected the flat and made sure everything was in perfect condition. Still, they emailed me a photo of someone wiping a windowsill to show a small amount of dust, clearly trying to find a reason to delay the deposit. Thankfully, I had taken photos and videos before leaving and shared them, along with the cleaning invoice. They then asked for a different kind of receipt. Only after all this stress and back-and-forth did they return the deposit. Before moving out, I told them I may receive packages after we leave and that I would collect them since I was moving nearby. Still, they threw away my packages without informing me. Even my letters are missing, I have no idea what they did with them. Personal belongings were discarded without my consent. This is not my first time renting, but I’ve never had such a poor experience. Despite informing the concierge, the agency claimed to have taken the packages and mail to their office, but when I went there, they said everything had been thrown away. This level of unprofessionalism and lack of communication is unacceptable. Even if I liked the property, I would never rent through this agency again, and I strongly advise others to avoid them as well.

Ecem · 16 August 2025

★★★★★ 5/5

Google

I had an excellent experience renting my new flat thanks to the outstanding support from Areti at Stack and bonner in Kingston. From our very first interaction, Areti was incredibly professional, approachable, and genuinely friendly. She took the time to listen to what I was looking for and made the whole process feel effortless. Areti kept me informed every step of the way and was always quick to respond to any questions I had, no matter how small. Her attention to detail, honesty, and commitment to providing great service really stood out. It’s rare to come across someone so dedicated and easy to work with in the property market. Thanks to Areti’s help, I found the perfect flat and felt supported throughout the entire journey. I’m truly grateful for her assistance and wouldn’t hesitate to recommend her and the whole team , to anyone looking to rent. Thank you, Areti!

Romina · 16 July 2025

★★★★★ 5/5

Google

I have just finished my tenancy with Stack and Bonner and I must say I had a great experience with them. From assisting me to find my property to prompt maintenance responses. Communication was always quick and clear and I was always kept updated throughout. We would definitely use their services again. Thank you Lauren, James and Areti for all of your help.

Helen · 16 August 2025

★★★★★ 5/5

Google

We had a fantastic experience with this estate agent while helping my mother purchase her apartment in Kingston. He was consistently cheerful, incredibly responsive, and highly efficient throughout the entire process. Chris Slawson went above and beyond at every stage to make sure everything ran smoothly and that my mother felt supported and informed. We couldn’t have asked for better service and would highly recommend him to anyone looking to buy in the area.

Nicky · 16 January 2026

★★★★★ 5/5

Google

We've just completed on our purchase and what a straight forward and stress free transaction it was. Chris was brilliant from start to finish, keeping us fully updated and helping to move things along, his management was first class. We are delighted with our new home and can highly recommend Chris if you are looking to buy in the area.

Jordan · 5 June 2025

★★★★★ 5/5

Google

Andy, Yasmin and the team did a great job at selling our property. They supported us fully from beginning to end, were always responsive and attentive and helped us solve problems along the way. They took a lot of the stress of selling a property off of our shoulders. I would absolutely recommend them to friends and family. Thank you Stack & Bonner team!

Theano · 16 January 2026

★★★★★ 5/5

Google

If I could give 7 stars, I’d rate Chris Slawson, Head of Sales, 7 Diamond Stars! Chris helped me purchase a flat over 15 years ago, and just recently, he sold it for me. It was a challenging sale, but Chris went above and beyond every step of the way. His unwavering support, patience, perseverance, and professionalism truly stood out. Chris is not only reliable and responsive, he’s someone you can genuinely trust to get things done. My experience with him and his team was nothing short of exceptional. It’s no surprise they’re growing so quickly. On behalf of my family and me, I want to take this opportunity to give Chris a virtual handshake and thank him from the bottom of my heart. If you're looking for the best, look no further than Chris and his incredible team!

Ardy · 3 August 2025

★★★★★ 5/5

Google

My home is where I feel at ease. When moving to the UK, where there are freezing temperatures and earthquakes, finding an apartment with a high degree of warmth is extremely important. I have been looking for apartments for four months, but there are not many apartments that require double glazed windows, EPC grade B or above, and underfloor heating. Then I met Stack & Bonner. It turns out that they specialize in high-end real estate in Kingston and have a lot of listings. I was very happy to find the unit I wanted very quickly. Andrew was friendly and helpful in introducing decorators and good places to buy furniture, so we could settle in quickly.

Lai · 16 April 2024

★★★★★ 5/5

Google

We had a great experience buying our first home with Stack & Bonner. From the start, they were helpful, communicative, and proactive in keeping everything moving. Yasmin was friendly and informative during the viewings, and Chris was brilliant at keeping the momentum up throughout the whole process, regular update calls, quick replies, and clear advice all helped get us from offer to completion in around two months. It made a potentially stressful process feel very manageable, and we really appreciated how easy they were to contact and how engaged they were throughout.

Ruben · 16 July 2025

★★★★★ 5/5

Google

Andy and Chris were reliable, considerate and a lot of fun to work with! Highly recommended, great local knowledge.

Tom · 2 April 2026

★★★★★ 1/5

Trustpilot

Avoid if possible

Our initial conversations with Chris were very positive. However, once the price was agreed and we decided to proceed, our experience changed considerably.

Nishant · 17 September 2026

★★★★★ 5/5

Google

Super experience from start to finish. Stack & Bonner handled my recent property purchase with professionalism and care. Chris was my main point of contact and was consistently helpful, practical, and responsive, as were the wider team. The process was managed smoothly and efficiently and I would happily recommend Stack & Bonner!

Adam · 16 February 2026

★★★★★ 5/5

Google

Stack and Bonner were an absolute delight to work with. I will not hesitate to say they are the most attentive and understanding Estate agents in Kingston Upon Thames. You can rely on S&B for your lettings and sales/purchase needs. Thank you, especially to Richard, Andy, Jane, James, and Emma, you were all amazing. Lastly, huge thanks to Richard. He was extremely helpful and acted as a bridge between our and seller's solicitors to facilitate the process timely and effectively.

Rashu · 16 June 2023

★★★★★ 5/5

Google

Stack and Bonner sold my property recently. Chris Slawson was excellent in helping with things in the property as it was vacant and I had never lived there. Chris knew how everything worked and was willing to pop into the property for me when needed. Very appreciative of his help.

Shelley · 16 December 2025

★★★★★ 5/5

Google

I've engaged Stack & Bonner for both the purchase & sale of property and as managing agents for a rental flat. Consistently they provide a high level of service - very knowledgeable about the local market dynamics, proactive in terms of response and have a great team of people. They really pay attention to the importance of their role in the house buying/selling process and play an important role of keeping all parties (buyer/seller/solicitors) aligned throughout. They also provide a great service as managing agents for rental properties, creating the minimum of fuss and issues. Would highly recommend the friendly team - Andy, Richard, James, Jane and Emma were all involved with my most recent transaction and all were great to work with.PositiveResponsiveness, Quality, Professionalism

Paul · 27 August 2022

★★★★★ 5/5

Google

A huge shout out to Chris Lawson who did his upmost to sell property and contacted us regularly and updated and discussed relevant topics all through the process. Friendly and professional. Thanks

Sue · 16 March 2026

★★★★★ 5/5

Google

We cannot speak highly enough of Richard, Jane and especially Andy Pollard at Stack & Bonner. After previous frustrating dealings with local estate agents, it was like a breath of fresh air when we moved our house sale into their capable hands. From sound initial advice regarding improvements needed to maximise the appeal of our property, to realistic marketing and excellent communication throughout. The entire process from first viewing to completion day took just short of 9 weeks, a conveyancing record according to our solicitor. We wholeheartedly recommend this expert team of efficient and honest professionals.

Kate · 16 June 2022

★★★★★ 5/5

Google

Fantastic experiance. James was very quick to react to our enquiries and made sure to only show and recommend properties within our search criteria (strangely this is not commen with other estate agents) Once we narrowed down to a couple of properties, James once again was very patient to show us the properties a couple of more times so we can make our own informed decition never adding any pressure. Once our offer was excepted they introduced us to Richard to pretty much hand hold us through the rest of the purchase seen this was our first property purchase. Again Richard was on hand when we felt stressed reassuring us of the process and talking us through next steps even if it wasnt realy the estate agents job. Will highly recommend Stack & Bonner for any property purchase.

Wentzel · 16 June 2022

★★★★★ 5/5

Google

Stack&Bonner introduced several good quality interested buyers for part of my moorings promenade (an unusual type of sale!). In the end a fair offer was made and concluded for the whole promenade by an excellent buyer. The assigned agent, Chris Slawson, was especially good at advising me, keeping me informed of progress and following up with the solicitors and other parties involved to get the deal over the line in a timely fashion. Highly recommended and I am looking to do more business with them soon.

Martin · 16 February 2026

★★★★★ 5/5

Google

We put our house on the market through Stack & Bonner. The entire process was very smooth. It took about a week from agreeing to work with S&B to having it feature online and getting the first viewing booked in - the main limiting factor being the speed at which we ourselves reviewed and signed the marketing engagement. A further 2-3 weeks saw our first offer come in. Chris was excellent throughout the process, very knowledgeable and supportive for any queries we had on the process as first time sellers. He chased up on potential buyers frequently and provided detailed weekly updates on the entire process, including some helpful metrics to gauge our progress in selling our house. Jane and Yasmin too were very helpful, responding promptly to emails and arranging viewings at reasonable times with sufficient notice, taking into account our family life with young kids on the weekends.

Bert · 16 April 2024

★★★★★ 5/5

Google

I would really like to thank the whole S & B team and especially Yasmin, for making this as smooth a transition as possible. There were a few hiccups along the way but Yasmin was very kind, reassuring and professional so I felt confident with the move. I’m very happy in my new spot and excited to settle in!

Jess · 25 December 2024

★★★★★ 5/5

Google

Being new to the UK, the deal failure rate has been the biggest cultural shock for me. You need a team like this to close deals! Chris actually knows what he's selling and would go the extra mile to get you answers (a rare quality, surprisingly). Richard is a relentless deal chaser who'd push everyone involved to get serious and close the deal already! If I'm a seller I'd want nobody else than these guys to be on my side. Thank you!

Elaine · 18 December 2023

★★★★★ 5/5

Google

We want to say a huge thank you to Chris, Yasmin and the rest of the team for getting our sale through. Chris and Yasmin are excellent sales people and have the best personality for it. Once we accepted an offer, Chris called us weekly to …

Gemma · 16 April 2025