Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,046 reviews on Google only. Show every review
1/5
GoogleAbsolutely shocking company and poor management. Why would they provide you service or care when they are employed by a landlord that you have to pay their fees? They treat you like a nuisance when you ask what your thousands of pounds have been spent on...
5/5
Google5 star service from start to finish! I would highly recommend the lettings team to any of my friends and family.
Dear Mr O'Sullivan, Thank you for taking the time to give us a five star review, we aim to deliver a five star service to all of our clients and customers. I wish you all the best for the future and do hope we can be of assistance again. Kind regards, Anna Devey Customer Relations Administrator
5/5
GoogleThe lettings team, Acya, Hannah and Kim were extremely helpful in helping me find my property. They answered all my questions quickly and efficiently. I would recommend this company to my friends and family. Thank you again for your help!
Dear Joseph, Thank you for your review regarding your experience with our Hampton Hill office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
Google5 stars... They made a potentially stressful situation surprisingly simple and hassle free. The lettings consultant, Hannah Wells, was especially helpful and courteous at all times. I would recommend these agents to anyone.
Dear Mr Stevens, I am very happy to read that our Hampton Office achieved our aim of delivering a five star service for you. We wish you all the best for the future. Kind regards, Asma Chughtai, Customer Relations Manager.
5/5
GoogleI have recently been looking at buying a property in the Hampton Hill area, however this process has taken a back seat for various personal reasons. Despite this minor set back I did want to mention the initial conversations that have taken place between myself and Jamie, and other members of his team of which have been very positive. I can't quite put my finger on it but the team at Hampton Hill were able to take me through a stress free process which typically would be considered stressful by the majority especially for a first time buyer like myself. Once I am ready to continue my search for the perfect abode I shall be contacting Jamie for his guidance/ assistance in purchasing my new property.
Dear Andrew, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe had a hugely positive experience selling out house with Snellers. Snellers got us an excellent offer and Ryan and the team worked incredibly hard to keep the sale on track. I'd previously bought the house through Snellers and will use them again in future.
Dear Vicki, Thank you for taking the time to leave your review. We pride ourselves on our five star service and are delighted to hear that Ryan and the Hampton office delivered this for you. We would like to wish you the best and look forward to working with you again in the future. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleSnellers (and in particular Freddy) were very helpful to us when buying our house. They liased speedily with the vendors, kept us updated throughout, acted with integrity and did their best to support us in buying the house we wanted. The Hampton Hill office is friendly and professionally run
Dear Angela, I am writing to say thank you for your kind comments about the service you received from our Hampton Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI recently sold my family home in the Ormonds through Snellers Hampton Hill. From the very beginning the team were extremely enthusiastic and my expectations were always managed. I felt Snellers did everything they could to ensure I got the best price for my house. From when the offer was agreed, I had regular updates from them and never had to chase them. I would like to thank all the team at Snellers (Jamie, Ryan, James and Freddie) and would recommended them to anybody looking to buy or sell in local area. Mr Palmer
Dear Mr Palmer, Thank you for taking the time to leave your review. I am delighted to read that Jamie, Ryan, James, Freddie and the Hampton Hill office delivered for you. We pride ourselves on word of mouth recommendations so are delighted that would recommend our services. I would like to take this opportunity to wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team.
5/5
GoogleWe recently brought and sold through Snellers Hampton Hill. From the first appointment with Jamie Hills I had confidence that him and his team would find me a buyer and find my onward purchase, and that they did. Jamie, Ryan, Freddie, Naj and Laura were very professional and polite throughout the process and gave great advice. I would 100% use Snellers again and recommend others to do so.
Dear Catherine, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe recently sold and purchased through Snellers Hampton Hill. From start to finish the team were awesome. They had a clear plan in achieving us the best price with a great buyer. They delivered on what they promised. Regarding our onward purchase the team understood exactly what we as a family were looking for. They worked tireless hard to find us our next home, dropping leaflets and contacted clients on our preferred roads until they found the home for us. What more could we have asked for?! If you are thinking or selling or buyers a home be sure to call Snellers ! Annie & Duncan
Hello, I just wanted to say thank you for your kind comments about the service you received from our Hampton office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Marilyn
5/5
GoogleI recently have sold and bought a property through the Hampton Hill Snellers office and cannot fault them on my experience. From start to finish they were prompt with updates, transparent with feedback and advice and extremely helpful with securing my onward purchase despite not even being on the market at the time. Ryan in particular was amazing throughout, but across the board, Jamie, Freddie and James were always helpful too! I'll definitely be using Snellers again.. if I ever want to move again that is!
Dear Mr Doyle, Thank you for your review regarding your experience with our Hampton Hill office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
3/5
Google(READ ALL)moved out of my rented property recently, following a break up. To make the situation worse Penney & Co made the situation of returning my over laid rent very difficult. I had to pass my bank details to them at least 4 times to 2 different people, and multiple emails chasing this up. On top of this they said if I wanted my money back the same day I would need to pay £30 or I'll have to wait 3 working days! Disgraceful!!! As I write this I am still waiting for my deposit to be returned. I have been waiting nearly 2 weeks with no information at all as to when it will be returned, many friends and family explain they have never waited this long. Rent with this estate agents if you dare, but if you do read the small print, I had to pay 1300 pounds to get out the contract even though they found someone to replace me. I've given one star because I had to otherwise would be ZERO********* Received a phone call today from a manager. He called regarding the review i made. He wanted a conversation as to the concerns that i had and after explaining he was very apologetic and said that he will be investigating it personally. Considering a lot of companies don't even acknowledge complaints i thought this was good practice and left me feeling reassured that this won't happen to anyone else.
1/5
GoogleThe most unprofessional estate agent and even worse managing agent who happen to be sister companies. Completely dishonest on check in - the property was not professionally cleaned as told during the viewing. On check out - I had the property cleaned to a professional standard but the summary mysteriously disappeared from their office in order for them to charge me cleaning costs. I would not recommend dealing with this group of companies (Snellers and Thamesview managing agents) as they are unprofessional and dishonest.
1/5
GoogleI paid a deposit to hold a property that I was told worth £1450, I offered £1300 then they came back and asked for more and I agreed to paying £1350. I only had just over couple of weeks to confirm a place, I was then sent a contract. I read and signed it, was on my way to deliver the signed document when I received a call to say that the landlady forgot to mention to the landlord that I have a dog, they pulled out of the agreement. The main reason for me looking for a place with a garden and for agreeing to pay that kind of money was because I had a pet dog. Now they have advertised the property to rent for £1350 not the £1450 they initially said the property was on the market for. Then I was told my deposit money will be returned to me within 5 working days which I wasn't happy about. Now on the forth day they are saying it will take another 3 days for the refund to reach my account, because of them not confirming everything with landlord before producing a contract, I lost a place, my money is blocked when I need it the most. I have to pay more to secure a place with few days left and this company is holding my money up for no reason. I have no faith in this company as this matter wasn't dealt with by them professionally or ethically.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
