Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Showing 1,046 reviews on Google only. Show every review
1/5
GoogleThe Worst Experience of Dealing with a Company! They have absolutely no idea about customer service. Poor inexperienced staff. Complete lack of communication and any management . Very frustrating to deal with. Save your time, money and energy.
5/5
GoogleExcellent service from Matt and the Snellers team over the last 4 years..... They have helped us to buy a factory, sell a property and we are working on 2 more properties. This started with an extensive search on properties within a 10 mile radius of Teddington. They have brought to the table experience and market knowledge about building aquisitions, refurbishments and selling too. Very pleased with the service we get.
5/5
GoogleProfessional & friendly service in managing our development, effective billing & collection of service charges with zero arrears, and Board approvals, signatures and independent certification as necessary on statutory Company Accounts and Service Charge Accounts all completed within 5 months of accounting year-ends. Two years on and very happy that we changed to Snellers.
5/5
GoogleWe have been using Sneller Commercial for many years and have never had anything but excellent advice and professional, timely and flexible service. They have assisted us in a range of services including project management of a major HQ refurbishment (on time and on budget), valuations, condition surveys, rent reviews and tenant search for our property. They understand that we are a charity and always tailor their approach to reflect that. I have no hesitation in thoroughly recommending Keval and his team.
5/5
GoogleVery helpful, friendly & efficient staff.
Dear Russell, We are delighted to read that our Hampton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery professional and easy to deal with
Dear Henry, We appreciate you taking the time to submit your review regarding the service you received from our Hampton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHarry was excellent, clear communication and overall a great service. Thank you.
Dear Madeleine, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleThanks to Danielle for helping us to purchase our new home and for being helpful with our requests for access to the property.
Dear Lilian, We greatly appreciate you putting aside the time to submit a review about our Hampton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service from start to finish. Found our new place thanks to a recommendation and they kept comms up every step of the way. Thank you Sam and Harry
Dear Rob, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleDanielle Boyd has been very professional, welcoming and efficient. 5 star service! Thank you.
Dear Hannah, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabella Murton has been very helpful and is always good at communicating between myself and my tenants. Highly recommended.
Dear Nicky, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFantastic service from Snellers,My property was re-let within 2 days ,a big thank you to Samantha Frost she was amazing,friendly,a good knowledge and answered all my emails quickly and efficiently,well done to the whole team including Imogen and Harry great stufff👍 …
Dear Paul, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleDealt with the team over the past few years and have always been professional and pleasure to deal with. Big thanks to Tom who has been very focused and knowledgeable on my search requirements and has gone the extra mile.
Dear Andrew, I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
Google"Hampton UK, team were excellent! Imogen Smith and Harry Appleyard, Both were brilliant. They managed to get our property viewed within days of us signing rental agreements. Their efforts were successful within days in finding us a tenant for the asking price. Solely on their skills and efforts. Most importantly Harry kept us informed every other day, of viewers opinion, which made us prepare to cater to that specific thought of the potential. Moreover gave us confidence Snellers team was a winning formulae. Well-done! and Thank you for the efforts and the great attitude."
Dear Gihan, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleJessica taylor was incredibly helpful for when we got our flat. She make sure everything was running smoothly and always happy to help with any queries.
Dear Tony, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabella Murton is a godsend! Every time we have to contact her we can rest assured stuff is going to get done. She’s efficient and fast, and very friendly too. Thanks Bella!
Dear Lexi, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJust exchanged on my first home and Snellers couldn't have made it any smoother or easier. Great service from start to finish! Thank you to Tom in particular and the team!
Dear Catherine, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFabulous service given to me from a lady called Imogen. I was particularly impressed with how efficient she was with correspondence and meeting times. The best service I have honestly ever received in the lettings industry.
Dear Becca, Thank you for taking the time to write a review about the great service you received from our Hampton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleHad the pleasure looking for a house to buy through Dan. Was a great help in the search and knew exactly what I was looking for. Dan went above and beyond to find me a house. Even though I didn’t end up buying through him, I would come back to them again when I’m selling and buying.
Dear Karl, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you to Danielle Boyd and team at Snellers in Hampton Hill - we have just exchanged on a property and have been impressed with how painless the process has been. They have been helpful and professional throughout and I would certainly recommend them.
Dear Alison, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe would like to thank Tom and the Sales Team at Hampton Hillfor their profesional and friendly service during a very stressfull exchange. We were kept well informed of everything that was happening by both Tom and Jeremy which helped greatly.
5/5
GoogleHarry was very professional and helpful. He ensured we were kept informed on the progress of our new let at all times which ultimately meant that we were able to move in without any fuss on the date required.
Dear Steve, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleGreat estate agents and easy to deal with. Harry (lettings department) has made sure that everything we needed was in place and made the journey from start to finish enjoyable and relaxing. Would recommend snellers hampton hill branch all day long
Dear K Pham, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI'd like to say a huge thank you to Harry in Hampton Hill Lettings for all his patience and help with the search for our current property and the quick and very easy contract drawing up. We'll definitely be using Snellers again!
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The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
