Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Showing 1,046 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Omar, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear David, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Joelle, Thank you for taking the time to leave a five star review regarding your experience with our Hampton Hill office. Kind regards Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Barefoot Life Bliss, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery efficient and dealt with our transaction very smoothly during difficult circumstancesPositiveQuality
Dear Kim and Kate, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
4/5
GoogleHelpful and friendly service in finding somewhere to move, particular thanks to Alex for a high level of customer service.
Dear Mrs Shadbolt, Thank you for your great review regarding our Hampton Hill office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleExtremely professional, helpful and friendly approach. Thanks to Ross Cameron for helping find a new home so quick.
Dear Eber, What a lovely review you have given regarding Ross and our Hampton office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
Google5 star service ! Harley is the best agent ! good comunication , proffesional, helpfull. Thank You Harley!PositiveResponsiveness, Quality, Professionalism, Value
Dear Agnieszka Thank you for taking the time in providing such lovely comments about Harley in our Hampton Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleChristie Jones was lovely to deal with as a first time buyer: not too pushy, professional and reliable.PositiveProfessionalism
Dear H Plumley, Thank you for your kind words about Christie in our Hampton Hill office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
4/5
GoogleDuring my search to rent a property I have been in contact with Jessica , she has been very helpful and profesional ,has kept me up to date with my property enquiries.
Dear Dinorah, Thank you for sharing your kind words about Jessica. Your comments are much appreciated by the Hampton team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleThe lettings team got tenants moved in within 2-3 weeks of being instructed. Fast, friendly and efficient service.
Dear Sunil, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOlivia was extremely responsive, professional and friendly and made the whole experience as smooth as possible - highly recommended.PositiveResponsiveness, Quality, Professionalism
Dear Alyse, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hampton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe customer service from this state agent was fantastic and very professional. Olivia was extremely helpful and keeping me up to date!!PositiveProfessionalism
Dear Alice. Thank you for taking the time to leave a review regarding your experience with Olivia in our Hampton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter Customer Relations Team
1/5
GoogleWalked past earlier this week and for some reason the office was full of staff. None wearing masks. No sign of any adherence to social distancing. Why aren't you all working from home?
Dear Mr Ellery, Thank you for contacting us in relation to your concerns regarding our Snellers office. We have been working hard to ensure all our offices are COVID safe in line with the Government policy and are taking this very seriously. Our offices are not open to the public for walk-in visits and are by appointment only with the appropriate PPE. We will continue to review our policies and working practices with our staff in line with the government guidelines. Once again, I would like to thank you for bringing this to our attention and wish you well in these unprecedented times. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleCouldn’t fault their service - Tom Warrington and Clare Herring went above and beyond to ensure our house purchase went very smoothly - I would highly recommend using this branch of Snellers
Dear Mark, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleChristie managed a long and complicated sale process with great professionalism. Responsive and straightforward, prepared to go above and beyond to help the process and make the purchase as straightforward as possible .
Dear Olly, Thank you for your kind words regarding our Hampton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI recently received an excellent service from Jessica and the team at Snellers. They were very friendly and polite and a pleasure to deal with.PositiveResponsiveness, Professionalism
Dear Scott, Thank you so much for the fantastic feedback, the team at Hampton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe recently listed our property with sellers for rental and was extremely pleased with the way it was all handled.We had a couple of estate agents in the running but Snellers were competitive,professional and delivered a choice of suitable tenants with a few few days of viewings and it all went smoothly.We'd happily use againPositiveResponsiveness, Quality, Professionalism, Value
Dear Amanda, Thank you for sharing your kind words with us. We are delighted you experienced a 5* service with our Hampton office. Kind Regards, Sarah Tranter, Customer Relations Team
4/5
GoogleFound a great rental properly using Snellers. Good service and although I didn’t rent through the agent Jess her help was invaluable.
Dear James, Thank you for taking the time to leave such great feedback regarding your experience with our Hampton office. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleHave been dealing with Olivia and she has been so helpful. Really supportive and so professional, not to mention understanding as this is all very new to me. Thanks Olivia and Snellers!PositiveResponsiveness, Quality, Professionalism, Value
Dear Swiz We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI used Snellers to rent out my flat. The team are professional, very responsive and helpful from start to finish. Would definitely recommend!PositiveQuality, Professionalism
Dear Ben, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hampton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFantastically smooth experience with Jess at Snellers. Professional, thorough, super friendly and communication was great. Highly recommend :)
Dear Emma, What a lovely review you have given regarding our Hampton office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleOlivia at Snellers was brilliant...really sincere, warm, authentic and followed up with a perfect house for our very specific requirements! 5 starPositiveResponsiveness
Dear Amanda, thank you for sharing your kind words about Olivia. Your comments are much appreciated by the Hampton team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you so much to Jess for an excellent service. Jess was extremly professional, knowledgable and very proactive. It was a real pleasure to work with her! Gold star service.PositiveResponsiveness, Quality, Professionalism
Dear Tania, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
