Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,377 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

324

Reviews on Trustpilot

Business-wide

Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,046 reviews on Google only. Show every review

5/5

Google

I highly recommend Snellers Hampton in particular Sophie Sheppard, Senior Property Manager. Sophie is very professional and always handles our queries and issues promptly. As a tenant it is great to have a person to reach out to whenever we need knowing that the issues will be dealt with and followed up through.

Tânia · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tania, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We are very happy with the service we received. The whole team is great. Tom, Jessica and especially Taylor who mostly dealt with our sale. Taylor was very attentive and professional. Always kept us updated. I highly recommend Taylor and the team. Thank you for great work!

Ewa · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Ewa, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was really happy with the service I got from Snellers. Gary Oliver was very friendly and approachable when we first met him and gave by far the best impression of all the companies we had round for valuations. When we listed our property with Snellers the team organised an "open house" and managed to arrange more viewings than I expected we would get in such a short time span, and got us two offers at or over the asking price. During the sale process in the run up to exchange I've been really happy with the service provided by Taylor Harris and Claudia Bedenko who were both really attentive to our needs, keeping us in the loop and doing everything in their power to help speed things along. This is the first time I've sold a property so I was honestly quite unsure about how it all works and to be honest, quite nervous, and I've been really pleased with our choice of agent.

Tom · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tom, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Having used a different estate agents for the first 6 months of my property going on the market where nothing happened I had started losing trust and hope in getting it sold. I then instructed Snellers and Jessica was my main contact. Jessica has been 100% fantastic through the sale of my property. Her local and overall knowledge of the market has ensured I sold my flat in the current market and in reasonable timeframes. I felt Jessica listened to me and understood my needs. She checked in regularly and was able to chase any delays. Selling a flat is a stressful process, however Jessica made this as smooth as possible, provided reassurances when needed and overall was very supportive. I wouldn't have been able to do this without her! I highly recommend Snellers and the team. Thank you.

Heena · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Heena, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have recently completed on our dream home with Snellers and have been very impressed with them from start to finish. Taylor in particular was a pleasure to deal with, very professional and knowledgeable about the area. Claudia was also an excellent help to us throughout, thank you team! Would highly recommend them.

Christina · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Christina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jessica has been wonderful to work with, she has been extremely helpful and always updating us immediately when need arrived. She has helped us in all aspects with making our first move as smooth as possible Would highly recommend Snellers for any future moving

Abbie · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Abbie, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hampton team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently renovated my property before placing it back on the market. Before the renovation, Yacine visited the property with me and provided me with feedback on what I should and shouldn't do. His advice was much appreciated. During the renovation, Jessica supported me, and provided me with a valuation upon conpletion. A candidate was proposed to me the day after the property went on the market. She rang me with a detailed description of the candidate and I agreed to the lease. On Monday, I signed the tenancy agreement for a three-year letting. I was very happy with the service provided.

W · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear W, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

A great experience dealing with Jess and the team at Snellers. Jess was extremely helpful and speedy with the renting process. Thank you to Jess for all her hard work. Also thank you to Agnivesh for taking us around the property and being just as helpful.

Marcus · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Marcus, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We are grateful to Tom, Taylor and Jess at Snellers Hampton Hill for managing our sale. It was a long process in turbulent times for the property market, but Snellers were quick to find solutions. We were impressed that when our first buyer fell through, Snellers achieved a matching offer within 24 hours. Thanks again to Tom and the team for their help with the sale of our house.

Adam · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Adam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I can't thank Gary, Tom and all the team at Snellers for helping us sell our family home. The team got us through what has been a very stressful and difficult time, their support and kindness was incredible. Super-efficient, respectful and responsive to every hurdle that came our way. We couldn't have got through this without you, thank you

Sally · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sally, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I cannot speak highly enough of Snellers, particularly Gary, Claudia and Taylor for their professionalism, constant support, calm guidance and a sense of humour in what was at times a potentially fraught path. With those qualities and reassurances from them we achieved exactly what we wanted, it may have been a roller coaster at times but I definitely have come away having loved the ride! I cannot thank you guys enough. I also have to mention the Property Management team who looked after the property for the last 11 years, again brilliant service. Thank you all.

Rachel · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Rachel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Hampton office and Property Management team, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Having had some issues that have needed addressing Sophie Sheppard has been absolutely brilliant in getting our issues addressed, fixed, and repaired straight away. Sophie has been brilliant at communicating and keeping us informed and updated regarding our tenancy and our issues of late. Sophie is the best that we have ever dealt with and certainly deserves her title of Senior Property Manager.

Liam · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Liam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sophie, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We cannot speak highly enough of Snellers in Hampton. From the very start they were so professional and kept us informed every step of the way. Our move was more than a house move and they all took this on board. Our lifesaver was Jess who really saved the day. But a huge thank you to all of the team, Gary, Tom, Taylor and the wonderful Jess.

Linda · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Linda, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am happy to share my positive experience with Sophie Sheppard, who serves as my Senior Property Manager. Sophie is an exceptional professional who provided me with outstanding services. She is highly responsive to my needs and requests and always went above and beyond to ensure that my property needs were met. She is knowledgeable, reliable, and efficient in her work, making the entire process of managing my property seamless and stress-free. She is truly an asset to the industry and it is a pleasure to work with her.

Leonora · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Leonora, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have had an excellent experience with Snellers who have kept us in touch and helped us along the way with professional efficiency and care. They knew how much we wanted the house and Taylor worked with us and the sellers to keep the momentum going for everyone to reach a mutually acceptable agreement. We are very glad we chose them!

Sarah · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My husband and I are very impressed with the excellent service we have received from Tom, Jess and Taylor. The sale of our house has been very smooth. Great communication and very professional! 23rd Aug when Tom came around to evaluate the house , then 23rd of Nov , the exchange happened!!! We think it’s amazing. . We’re so pleased we used Snellers and we got Tom! We highly recommend him and his team. Thank you so much Tom, Taylor and Jess for all your help. From Dom and Cecille

Cecille · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Cecille, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Highly recommend - Taylor in particular is a star in the making. Superb customer service compared to our previous experiences. From start to finish, Snellers made our journey as open, honest and easy as possible. Having struggled with other estate agents, this team were on it from the start. Communication was excellent and Taylor made us feel like his no.1 client. Nothing was too much to ask and they did everything they could to ensure our wants & needs were met. Highly recommend to anyone with a busy lifestyle and wants to leave the sale of their property in safe, capable hands.

Oliver · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Oliver, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you to Tom, Taylor and Jess for their professional service provided in the sale of my property. I put my trust in Tom and he did not fail me. He has communicated all the way through the process and I thank him for this. I would highly recommend Snellers to anyone looking to sell their property. Thank you Team Snellers!

Kim · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have started our property search since June last year. Regardless of our special needs for the property, Tom from Hampton has been very supportive and helpful about our search. He is always well prepared for every property that he has shown us by which he can easily answer any questions from us. This has been impressing us that he is being very professional and enthusiastic about his job. He has the best attitude with deep experience as an estate agent and able to help narrow down what you are actually looking for. I highly recommend him if you are searching a property in Hampton, you will definitely have a helpful hand.

Kelvin · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kelvin, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tom, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Our journey with Snellers Hampton was unfortunately briefer than we'd have liked because we had to pull out of the purchase, but Jess worked her socks off to make everything as smooth as possible for us - she patiently answered all our questions, explained processes to us clearly and was always upbeat, professional, efficient and extremely friendly. Her colleagues, with whom we had only a little contact, were also very professional, friendly and good communicators.

PSE&A · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Where do we begin! It’s been a long tough journey for us to sell our place but Snellers have been fantastic with assisting us in helping us with our sale. Tom , Jess, Ross & Claudia have always been very warm and personable with assisting us with booking relevant viewings & super helpful! They were always there to support us with our journey. Snellers focused on quality viewings vs quantity as compared to other agents. It’s definitely not easy selling properties & a lot of hard work & dedication goes into this! We had quite a few setbacks even after offer stage but Tom & his team came to the rescue! Claudia was very supportive post sale and we have finally exchanged what a sigh of relief ! Thank you so much Snellers you have all been amazing! Strongly recommend

T · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tehreem S, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had been liaising with Jess in the Hampton team who was was ever so helpful and took the time to consider relevant properties for my search and viewings. Once my offer was accepted I was put in touch with Claudia, who I would like to thank immensely for all the support and guidance for both my purchase and my own sale. The Snellers Hampton team had already shown their true professionalism in the handling of my property search, but I feel Claudia really went above and beyond to ensure my purchase was as smooth as possible. Claudia helped progress things with the upper chain at such an impressive fast pace, and at the same time offered a lot of valuable advice on the challenges I was facing with my own buyer - and I wasn’t even selling via Snellers! Claudia has been absolutely fantastic, I really do have her to thank for making the purchase of my forever home a reality.

Rajinder · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Rajinder, Thank you so much for your wonderful updated 5 star review. We are so glad to see you are enjoying your experience with us, the team will be so thrilled to read your kind comments. We wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Snellers have been super efficient in helping me find a new flat, letting me know as soon as something with my requirements came available. Once I had an offer accepted, they were quick to get the ball rolling with everything. Everyone I dealt with was friendly and personable, and I really recommend using them when you're looking for a new home.

Lucy · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Lucy Hurwood, Thank you for taking the time to leave a wonderful 5 star Google review. The Hampton Office will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

House buying can be such a stressful process. Tom, Claudia and the team at Snellers have made this process seamless. Responsive, considerate, keen to help. Sorting out access visits multiple times and advising from their own experience. Very grateful for their kindness and expertise in helping me purchase our “keep house”

Mei-Ling · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Mei- Ling Lancashire, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent