Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Showing 1,046 reviews on Google only. Show every review
5/5
GoogleIm a uni student looking a places to stay I worked with Roman to find me a suitable place he was really informative as well as very polite and helpful. I’d recommend working with Roman L.
Dear Gurkamal, Thank you for your kind comments regarding Roman and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleOne of the best experiences I've had when it comes to dealing with rental properties. Always ask for matt. And your day will be alot better. Thank you!
Dear Mohammed, We really appreciate you taking the time to leave such lovely comments about Matt. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
Google10/10 service and the customer service was very quick and honest would definitely recommend using Snellers and having Matthew Ross help you out as he’s helped me and my friends find a house in no time
Dear Junair, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAaron Fakolujo gave me the most valuable advice and genuinely had my best interest at heart in my search for a property to purchase in Kingston. It can be quite difficult to make sense of all the information (or misinformation!) one receives. Smellers will take the time to explain everything clearly. I don’t think I have felt the need to write a recommendation before but Aaron delivered a service way above my expectations. Thank you so much.
Dear Laurence, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHaving been a landlord for over 40 years and having used many multiple lettings agents, I have very rarely come across such a personable, friendly, accomodating, honest, pro-active and professional and generally lovely chap as Aaron Fakolujo, Director. If only all lettings agents where like him! I highly recommend Snellers as you are in good hands with Aaron.
Dear P A, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGood communication and helpful to achieve an appreciated results for the tenant & landlord. Matthew Ross's support goes beyond just securing a deal which continue to efficient response to needs and queries. Also thanks to his team Roman Lydon who helped along swiftly as well. Thanks a lot!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatt Ross has been one of the most kindest, genuine and admirable people I have ever had the pleasure of talking to. The help and support he has provided for me has been outstanding, I couldn’t have got through this tough time without his support, honestly and constant encouragement. From his genuine and kind words during our first phone call, to clearly explaining the next steps to take throughout the paperwork process. I can not recommend him enough, he has been a true saint.
Dear Jake, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI thank Charlie to share as many options for rental in my affordable range. Good response time!
Dear Anjali, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSnellers Estate Agents - Hampton Hill, were fabulous in helping me progress my search for a letting. Charlie Southall was especially helpful both through the research and viewing stages. Can't recommend enough.
Dear Jason, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCharlie was very helpful and efficient with our flat rental process. He was always reachable, approachable and made it a quick and easy process! Highly reccomend him as an agent to find your home! Especially if you need a quick turnaround!
Dear Daisy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI highly recommend Sellers team who assisted us in purchasing our new home, especially Ruby . Their efficiency, prompt communication, and responsiveness truly stood out. They consistently answered our phone calls and ensured quick communication throughout the entire process, making it a smooth and stress-free experience. Thanks to their exceptional service, I've decided to entrust them with selling my property as well. I'm optimistic that their outstanding service will extend to the selling side too.
Dear Imran, We really appreciate you taking the time to leave such lovely comments about Ruby. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ahmad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatthew was extremely helpful throughout the whole process. He had quick responses and kept me consistently updated with progress. Thank you.
Dear Lena, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRoman from Kingston branch have been great, communicated well throughout our search and scheduled appointments to accommodate our availability.
Dear Rajesh Shinde Thank you for leaving a 5 star Google review. Kind regards, Snellers, Customer Relations Team
5/5
GoogleRomanlydon is a Very friendly and hardworking person. He ensure that the customers are happy and communicate with customers to ensure they get the best property as per their requirement. He is a great asset to Snellers.
Dear Shivansh, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatt was very friendly and helpful from start to finish. We viewed the property and after we put an offer, he explained clearly what to do next, what to expect etc., Yesterday we signed the tenancy agreement and now we have nothing to worry about until our moving day! If anyone looking to rent around Kingston, definitely contact him :) !
Dear Ellie, Thank you for leaving a wonderful 5 star Google review for Matt. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlex Robins from Snellers Kingston office has been fantastic in helping me secure a new tenancy and in dealing with any difficulties arising. I found him proactive, responsive and easy to communicate with. Thank you Alex 😊 …
Dear Philippa, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleA great experience with Snellers! A big thank you to Roman for helping me to find a flat in a dream location. I have been contacted by a number of agents during the last few weeks for my property search but i'm very glad Roman and the team at Snellers reached out with a personable and friendly service, every team member i've spoken with has gone above and beyond i understand why they are so well reviewed here! Thanks again Roman for all your work to get this over the line.
Dear Ross, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Customer Relations Team
5/5
GoogleRenting through Snellers was a nice experience. They are a group of professional people who dealt with everything meticulously and smoothly. Matt has been a wonderful person who assisted me throughout the whole process with due diligence. I hope everything will remain wonderful in future through the course of my renting.
Dear Muhammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlex Robins was absolutely wonderful! He was super helpful in my quest to stay within the Kingston area and provided a Stirling service. It was a pleasure to deal with such a lovely, helpful and professional person. I am now in the process of signing my tenancy agreement thanks to all the help and support I received from Alex. Happy to recommend him and Snellers Kingston to all.
Dear Helena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMr Lawrance provided fast response, friendly and highly professional! Recommend! Thank you!
1/5
GoogleTerrible customer service by Sharon, ignoring my phone calls and not calling back. It's as if they don't want my business.
Dear Moris, I have spoken with Sharon and can confirm we received your telephone message 2 working days ago and it has been passed to the agent dealing with the matter. Unfortunately they have been incredibly busy but will come back to you in due course. If you require anything in the meantime, please call our office on 020 8977 2204. Kind Regards,
1/5
GoogleSneller are our management company. Six months after a roof leak was reported, it is still not fixed and water continues to come through our ceiling.
5/5
GoogleRating only, no written review.
Dear Giovanni, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
