Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

325

Reviews on Trustpilot

Business-wide

Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,046 reviews on Google only. Show every review

5/5

Google

Alex Robins has been patient, attentive, and proactive in understanding my requirements and finding the best solutions to meet my needs. Even I am not in UK at the moment. He rapidly replied me no matter our different time zone. his efficiency, reliability, and commitment to providing excellent service are truly commendable.

Sandy · 26 May 2024 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Sandy, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have left the UK urgently two months ago. The Snellers property management team helped me a lot. Because I left urgently without notification in advance, I should pay the rent until my contract ended if no tenant was found. I prepared the rent already. But the team put the apartment on the rightmove the same day when I left and they found the next tenant in very very short time and they followed the contract to refund all the deposit to me and I only need to pay the rent until the new tenant moved in. Special thanks to Amira. When I lived in the apartment, she always responed in short time whenever I had concern about the apartment. And when I have to leave urgently, she also expained the process with patient. You deserve a five star for sure!

Xinglong · 26 May 2024 · Snellers Teddington

Agent replied · 24 August 2024

Many thanks for your kind review. We have passed your feedback on to Amira and appreciate it. We wish all the best to you and your family. Kind Regards, Snellers

5/5

Google

Very friendly staff especially Ruby she was always there to address any concerns we had. I would highly recommend them.

Ivy · 18 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Ivy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

4/5

Google

Charlie have really helped us to search for properties. We really appreciate that.

Sreekutty3011 · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Thank you for taking the time to leave a Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Antony was very good great knowledge of property definitely recommend

Rhian · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Rhian, Thank you for your kind comments regarding the Hampton Hill team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Really great experience from start to finish with a special mention to Claudia who got us through a few bumps in the road on the way to our new home

Chris · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Chris, Thank you for your kind comments regarding Claudia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

4/5

Google

Professional and very kind people, when you are struggle to find a property you need a help is grateful to find a professional agent.

Najat · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Najat, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I highly recommend the service of Sneller's State Agency, Sam from the Brentford branch and Ashley from the Hampton Hill branch, are extremely professional and very friendly. Thank you.

Alan · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Alan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Jess has been such a wonderful help in my property search! Always happy to help, and very quick to answer any questions.

Bradley · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Bradley, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ross and Claudia really helped us throughout the whole purchasing process. They were always professional and supportive.

Martyn · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Martyn, Thank you for taking the time to leave a review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ruby has been friendly, helpful, encouraging and efficient throughout the whole process. It has been a pleasure to have her working on my behalf.

Sophia · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sophia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Charlie has been absolutely incredible from start to finish. Any question I had was answered easily, all the paperwork was delivered to me quickly, and all of it was done with excellent customer service. Hands down the best experience i’ve had.

Tom · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tom, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlie. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Excellent service from start to finish. Their Director Anthony and our sales lead Ruby were extremely responsive and professional; especially when our sale had a few hiccups. I highly rate this team.

Tom · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tom, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team

5/5

Google

I am writing to express my utmost satisfaction with the exceptional support provided by Charlie Southall at Snellers Hampton Hill during my recent property search.Throughout the entire process, Charlie exhibited exemplary communication skills, promptly responding to my inquiries. Thank you.

Gehan · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Gehan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ruby was very helpful and knowledgeable when helping us to find our dream home in Hampton. She has made what can be a stressful experience a lot easier. Thanks for all your help!

Jack · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Jack, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Couple of weeks been stressing to rent a house. Ashle was so amazing trying to find me the best of the best deal. Been on it every day. Use to check on me every single time discuss about the property. Thank you for all the help and support and hard work you showed Ashle. Big shout out to you. Keep providing good service

Velloy · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Velloy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

4/5

Google

Moving house can be a daunting experience, especially for a large family with grown-up children attending different schools. During our search for a property, we registered with a few local estate agencies, including Snellers. The estate agents arranged several viewings for us; however, the identified houses were either far from the children’s schools, had high rents, or were uninhabitable. Very soon, an impression was created about us that we were too demanding, and most of the estate agents stopped offering us viewings. Jessica Taylor from Snellers arranged a few properties for us to view; however, they did not meet our needs. Instead of giving up on us like the other estate agents, Jessica sat down with us to better understand our needs. She asked about my family members and the locations of the children’s schools so that she could tailor the search for properties for us in the future. Although we are still looking for a property, we feel that Jessica went the extra mile with us to better understand our family's needs regarding property. She regularly shares information about the properties available in the market and calls us to get updates about our property search.

Sami · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sami, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team

5/5

Google

For the searching process these guys are excellent. Charlie was helping me find places and was extremely proactive, always offering new lets he thought I would like. He was also very easy to contact and always had time for our questions. Very personable service, would recommend!

Alex · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Alex, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great service and support from Snellers in securing our new property. Charlie Southall was great from the outset, clear precise and very professional, always responsive and tended to all our needs. Great receiving excellent customer service that Charlie demonstrated, top guy!

Jagz · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Jagz, Thank you for the 4* Google Review and for taking the time to share your feedback. Kind regards, Sarah, Customer Relations Team

5/5

Google

I'd like to highlight the excellent work that Ashleigh did with regards to finding a property for us. She stayed on top of the game, understood our requirements, presented us with multiple options considering our need in mind. She's an amazing person to work with. Once again Thank you for your help Ashleigh.

Prince · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Prince, We really appreciate you taking the time to leave such lovely comments about Ashleigh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I certainly had a fantastic experience, no delays, the agent who served me, Ashleigh, was of great assistance. It being my first time to view a property in this country, she really took her time to explain to me clearly how the whole process works out, and she was able to answer all the questions and concerns that I had. I received an excellent service.

Misheck · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Misheck, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I appointed Snellers Hampton Hill to find tenants for my rental flat in East Molesey and have been very happy with their services. Charlie did an excellent job finding me good tenants within a couple of days of the advert going live, and he has been very helpful and responsive throughout the process. I would highly recommend Snellers to other landlords who are looking to find nice, reliable tenants. From my experience they are the best local estate agent for lettings.

Clara · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Clara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had a very positive experience with Snellers, for both buying and selling. The sales team, particularly Taylor, was exceptionally helpful throughout the process. Taylor's approachability and dedication were evident as he made every effort to sell the house. He actively engaged with potential buyers and demonstrated a genuine effort to personalise their experience. He took the time to understand their preferences and needs, tailoring his approach to ensure a more meaningful interaction. Overall, it was a great experience, and I highly recommend their services.

Imran · 16 May 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Imran, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Taylor, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Special thanks to Matthew! Dedicated to solve my request in full. Great job! Keep doing so professional!

Venelin · 26 April 2024 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Venelin, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

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