Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotJust sold my house Seymours Woking
Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.
Adrian · 23 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Dear Adrian,Thank you for taking the time to share your experience, and I'm truly sorry to hear that your sale didn’t meet the high standards we aim for at Seymours Woking. Your feedback is incredibly valuable, as it highlights areas where we need to improve to ensure our clients receive the service they expect and deserve.I’m sorry to hear about the difficulties you encountered with communication and the advertising of your property. It’s clear that we fell short in maintaining consistent contact and ensuring the accuracy of your listing, both of which are crucial during such an important transaction. Please be assured that we’ve taken your comments on board, and we’re already reviewing our processes to ensure this doesn’t happen again. For example, we’re implementing more rigorous checks and a streamlined communication protocol to better serve our clients.Regarding the loss of your documents and the issues during viewings, I completely understand how frustrating that must have been. We take full responsibility for these oversights. To prevent future occurrences, we’ve reinforced our training for all staff members, emphasising the importance of thorough preparation for viewings and the proper handling of client documentation.While I understand that this experience was far from what you expected, I want to assure you that your feedback has prompted immediate action. Our goal is to provide a stress-free and professional service. Seymours has had over 5,000 positive reviews with an average score of 4.8/5 but it’s clear we missed the mark here. I would welcome the opportunity to discuss this further and see if there’s anything we can do to address your concerns directly.Thank you again, Adrian, for bringing these issues to our attention. We care deeply about our clients and are committed to learning from this to improve our services.
★★★★★ 5/5
GoogleLeah was amazing in helping us find the perfect flat!
Charlie · 23 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 22 October 2024
Chaz, thank you so much for the positive review!
★★★★★ 5/5
GoogleWe had a viewing today ( 25th july ) with leah sumner, she was very kind and professional and let us know everything about the property. she also answered all questions we had regarding the property.
Charlotte · 23 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 22 October 2024
Charlotte Walker, thank you so much for the positive review!
★★★★★ 5/5
GoogleFantastic service. Recommended by a close friend. Offered competitive rates for fully managed service and have been superb with contact (email and WhatsApp).
Paul · 23 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 22 October 2024
Paul Hodges, thank you so much for the positive review!
★★★★★ 5/5
GoogleLeah helped us with our move. Good communication, ease and approachable. Highly recommend the team at Seymours
Simon · 23 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 22 October 2024
Simon Jacobs, thank you so much for the positive review!
★★★★★ 5/5
GoogleLeah has been very helpful during our property viewings and helped us in finding a flat that we fell in love with. She showed us the entire place while explaining everything and answering our additional questions. Now, she's helping us with the paperwork, and we can't wait to finally move in! Many thanks again, Leah! :)
Sab · 23 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 22 October 2024
Sab Lonstak, thank you so much for the positive review!
★★★★★ 5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Victoria · 22 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotI told them my retirement and they…
I told them my retirement and they sorted me out with a diesel heater. When I collected my van the instalation was very professional and tidy. The guys there were very helpful and gave me all the info I needed.
Richard · 21 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thanks Richard. Not sure that this is meant for Seymours, but we're still please that you were looked after by whoever its meant for and that your toasty & warm!
★★★★★ 5/5
TrustpilotFound the staff friendly and helpful
Found the staff friendly and helpful, kept up to date with all requirements Good experience all round
Ray · 21 August 2024 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Thanks Ray, its been a pleasure to help you. We've really enjoyed being apart of the Lightwater neighbourhood already.
★★★★★ 5/5
TrustpilotActive and effective sales processing from start to end
Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.
Stewart · 20 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you, Stewart. We’re pleased to hear that the sale went smoothly and that Jenny was able to help navigate the process, even with a few challenges. It’s great to know we could achieve such a positive result for you.
★★★★★ 5/5
TrustpilotJoss is wonderful
Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.
Miss · 20 August 2024 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Haslemere is such a lovely place to live. I'ts been a pleasure to share the journey with you and thanks for the comments.
★★★★★ 3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
George · 20 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
★★★★★ 1/5
TrustpilotWas an awful experience from start to…
Was an awful experience from start to finish. I thought the stressful part would be the physical side of moving. But no it was the agents and the solicitor that they recommended. The only agent I can praise is Toby at the knaphill office. He was a delight to deal with.
Rebel · 19 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t as expected, and we apologise for any frustration you encountered. Whilst we’re pleased that Toby was able to make a positive impact, we’d also appreciate the opportunity to learn more about the issues with the solicitors we recommended and to discuss our services in more detail. Please get in touch with the office, we’re here to help
★★★★★ 5/5
TrustpilotCompleted a drawn-out sales process, very happy with the outcome
I recently sold a flat I had been struggling to sell for over a year with other estate agents like Purple Bricks. The Woking branch of Seymours worked tirelessly to generate interest in the flat, during a period where there was quite a sharp downward turn in the housing market. They managed to find a seller twice (as the first one pulled out), and worked with me through some very difficult and drawn-out situations involving my solicitors, the flat's managing company, and the flat's land owner, all of whom were proving extremely difficult to work with. The sales process was further complicated by myself having recently moved to the US.Overall, I owe the team at the Woking branch my deepest gratitude in handling all of the difficult situations that came up and allowing me to close off a very stressful part of my life. Given how long the process ended up taking, I can't thank everyone by name, but will call out:- Amy Sandys, for being a voice of reason through the sales process and helping push along tasks that were taking forever.- Zo Khan, for on a number of different occasions, using his expert industry experience to steer the sales process and ultimately close the sale when it was looking like it was going to take much longer.- Thomas Hill/Kieran Clifford, for bringing so much energy and passion to the initial marketing of the flat, which was critical to getting the sellers in the first place.Having worked with other estate agents, all I can say is, talent counts, and the Woking branch of Seymours has it.Martyn
Martyn · 18 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you, Martyn, for sharing your experience. We're so glad that our Woking team could help you navigate such a challenging sale. Your kind words mean a lot to Amy, Zo, Thomas, Kieran, and the entire team. We're delighted we could assist in closing this chapter for you. If you ever need anything in the future, we're here to help.
★★★★★ 5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Kim · 16 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
★★★★★ 5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Graham · 15 August 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
★★★★★ 5/5
GoogleLeah was amazing in helping us find the perfect flat!
Charlie · 11 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 9 November 2024
Chaz, thank you so much for the positive review!
★★★★★ 5/5
GoogleWe had a viewing today ( 25th july ) with leah sumner, she was very kind and professional and let us know everything about the property. she also answered all questions we had regarding the property.
Charlotte · 11 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 9 November 2024
Charlotte Walker, thank you so much for the positive review!
★★★★★ 5/5
GoogleLeah helped us with our move. Good communication, ease and approachable. Highly recommend the team at Seymours
Simon · 11 August 2024 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 9 November 2024
Simon Jacobs, thank you so much for the positive review!
★★★★★ 5/5
GoogleGreat service! The staff were very friendly and helpful. Once the offer went through John was a star and helped guide me through the whole process, as a first time buyer he gave me the support and knowledge I needed.
Jess · 11 August 2024 · Seymours - Camberley Addlestone
Agent replied · 25 August 2024
Hi Jess, Thank you so much for your lovely review and hope you are settling into your new home! We really appreciate your positive feedback on our service and we will be sure to pass your comments onto John. All the best, Seymours Estate Agents.
★★★★★ 5/5
TrustpilotAs a first time buyer I found Seymours…
As a first time buyer I found Seymours was very friendly and supportive.
Sarah · 4 August 2024 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Hello Sarah, thanks so much for the kind words which both Tracey & Ellyshia will be delighted to hear. Look forward to helping you again in the future. #YourPropertyPartnerForLife
★★★★★ 5/5
TrustpilotProfessional energetic teamwork
Professional energetic teamwork, with a dynamic sales pitch; going above and beyond with a smile!You're the 'go to' estate agent in Grayshott!
Darren · 31 July 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
Thank you for your fantastic feedback Darren. We're delighted to hear that you appreciated our professional and energetic teamwork, and It's great to know we're your 'go to' estate agent in Grayshott! If there's anything else we can assist you with, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotHighly recommended
Professional and relaxed, prompt and responsive. A very good experience.
Callum · 31 July 2024 · Seymours - Camberley Addlestone
Agent replied · 23 August 2024
It's great to know that our prompt and responsive service made a positive impression. If you need anything in the future, we're here to help. Thanks Callum.
★★★★★ 5/5
GoogleAfter using another popular estate agent who didn’t sell out home after 4 months Seymour’s came to the rescue and sold our home one the first viewing , from start to finish there communication has been great and help resolve issues along the way . I wouldn’t hesitate to recommend them.
CLAIRE · 28 July 2024 · Seymours - Camberley Addlestone
Agent replied · 25 August 2024
Hi Claire, thank you so much for your lovely feedback and for taking to the time to write a review. We hope you settle quickly into your new home! Thanks again, Seymours Estate Agents, Addlestone.
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