Trusted Agent profile
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Sargeants's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAnais was the selling agent for a proper we have just bought. She was incredibly helpful throughout the entire process and was always very quick to follow up on any questions I had (which were very many since I hadn’t bought a property for a very long time). Overall excellent service
Thanks so much for your awesome review! Best Regards, Dean Sargeant
5/5
GoogleGreat service done by Anaïs, would highly recommend!
Thanks so much for your awesome review! Best Regards, Dean Sargeant
4/5
TrustpilotSupportive and Helpful
Anais made my experience super easy and fluid. She was supportive, helpful and understanding of a person who knows nothing within this industry!
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Raul, and I couldn't be happier with the experience. Raul was instrumental in helping me find my dream home, and his expertise and dedication made the entire process seamless and stress-free. From our initial consultation, Raul demonstrated a deep understanding of my needs and preferences. He took the time to show me a variety of properties, providing valuable insights and advice along the way. His knowledge of the local market was impressive, and he was always available to answer any questions I had. What sets Raul apart is his exceptional communication skills and attention to detail. He kept me informed every step of the way, ensuring that I was always up-to-date on the latest developments. His professionalism and enthusiasm were infectious, making the entire experience enjoyable and rewarding. I highly recommend Raul to anyone looking for a reliable and knowledgeable real estate agent. His passion for his work and commitment to his clients are truly exceptional, and I feel fortunate to have had him by my side throughout this journey. Thank you, Raul, for your outstanding service.
5/5
TrustpilotI would like to recommend Sargeants…
I would like to recommend Sargeants services, specially Raul's services, he was very knowledgeable and helpful with all process 😀 Many thanks Raul.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Raul, and I can’t recommend him highly enough! From our first meeting, Raul was professional, attentive, and genuinely committed to understanding my needs. He guided me through every step of the home-buying process with patience and expertise, always making time to answer my questions, no matter how small. What stood out most was Raul’s deep knowledge of the local market and his ability to find properties that perfectly matched my criteria. He was proactive, transparent, and always had my best interests at heart. Thanks to his negotiation skills, we closed the deal smoothly and at a great price. If you’re looking for a trustworthy, dedicated, and results-driven real estate agent, Raul is your guy. Thank you, Raul, for making what could have been a stressful experience truly enjoyable!
5/5
Trustpilot⭐⭐⭐ “My experience with this real…
⭐⭐⭐ “My experience with this real estate agency was excellent from start to finish. I was assisted by a very well-prepared team who explained everything clearly and kept full transparency throughout the process. They always responded quickly, handled all documentation securely, and provided a service that made me feel completely confident during the negotiation. I am very satisfied and would definitely do business with them again. Highly recommended.
5/5
TrustpilotI highly recommend this agency
I highly recommend this agency, especially Mr. Raul Vieira, as he was extremely attentive and helpful, showing me several options until I found exactly what I was looking for. Thank you Mr. Raul and the entire Sargeants team.
5/5
TrustpilotI would like to recommend Sargeants…
I would like to recommend Sargeants services! Specially Raul! “Raul is someone you can trust. He is transparent, honest, and always puts the client first. Highly recommend working with him!”
5/5
TrustpilotExcellent company ! Highly recommended!
Excellent company! Really friendly and easy to deal with whilst highly professional at the same time. I would highly recommend this estate agent!!
5/5
TrustpilotEmily was absolutely marvellous!
Emily was absolutely marvellous! Great experience.
5/5
TrustpilotI had an excellent experience as a…
I had an excellent experience as a tenant with this agency over the past six years. Throughout my entire tenancy, the service was reliable, professional, and always supportive. I especially want to say thank you to Andrea. She was incredibly kind, consistently helpful, and always quick to respond to any questions or issues I had. Andrea’s clear communication and friendly approach made everything easy and stress-free. Her dedication and willingness to help truly made a difference, and I always felt well taken care of. After six years with the agency, I can confidently say that I would highly recommend their services, especially thanks to Andrea’s exceptional support.
5/5
TrustpilotI had a great experience renting a…
I had a great experience renting a property through this agency. Andrea, who handled my tenancy, was always helpful, responsive, and easy to communicate with. Any requests or issues were dealt with quickly, and the whole process felt smooth from start to finish. What I appreciated the most was how fair and professional they were at the end of the tenancy, everything was handled transparently and without any hassle. Highly recommended!
5/5
TrustpilotWonderful experience with Sargeants Agency
I would really like to thank our property manager Andrea for her support and commitment. We lived in the property for nearly 7 years and we never had any problems! She is absolutely amazing person and we could always rely on her. Thank you so much once again. Warm regards from Monika I Mateusz
5/5
GoogleMy experience with Sargeants London has been an amazing one. Raul has been professional, calm, communicative and polite through out. I never felt stressed for a second during the whole process. I knew I was in good hands. Highly recommend Sargeants London.
5/5
GoogleI’ve been renting out my property with Sargeants for 10 years. Extremely happy with their service and their professional, knowledgeable personnel
1/5
TrustpilotThe worst bus company ever!!
The worst bus company ever!!! Too many things to list. USELESS!!
5/5
GoogleThe Sargeants team provided a professional and comprehensive service, with very good attention to detail.
5/5
GoogleHulya was an absolute pleasure to meet and deal with, conscientious, kind, helpful, never rushed... thank you very much!
5/5
GoogleHaving met Dean, I knew Sargeants were the agents to market and sell our family home in Hanwell. The whole team were incredibly efficient and professional, especially Mandy who was the agent who sold our house. My wife and I were incredibly impressed from start to finish. We couldn’t recommend Dean, Mandy and the Sargeants team highly enough. Thank you so much! M.
5/5
GoogleI recently bought my first home with the help of Anais, and the experience was fantastic. She was professional, supportive, and always available to answer my questions, making the whole process feel much less overwhelming. If you’re looking for a knowledgeable and dedicated estate agent, I highly recommend Anais.
5/5
GoogleFrom the very first time I met her, Anais at Sargeants, Northfields, was proactive and really listened to my requirements. With years of experience, honesty and excellent attention to detail, she is a trusted advisor to buyers and sellers in the property sector.
1/5
GoogleAs a landlord I regret ever using Sargeants London Lettings They placed a tenant without properly vetting, even though I explicitly requested strict referencing. That tenant went on to cause thousands of pounds in damage. Flooded the bathroom, causing water to leak into the downstairs flat. I wasn’t informed. Fire in the kitchen, caused by a broken extractor fan. Sargeants had been told by the tenant that it was sparking, but they failed to act. The tenant’s dog (which I had never been told was allowed in the property) scratched up the flooring and damaged several doors. A gas leak was reported by the tenant, Sargeants told the tenant “someone would be sent next week.” The garden became completely overgrown because Sargeants failed to arrange regular maintenance. Despite all of this, they continued to take their full management fee each month, yet provided no service. Their reports were useless, inspections did not take place, and communication appalling. Emails would go unanswered for weeks. When I called, I was passed around with no one taking ownership. When the tenancy finally ended I was left with a trashed flat, unpaid utilities, and a deposit. They offered no assistance, no apology, and absolutely no accountability.
Dear Anna, We believe you've made a mistake with your review as we've never dealt with you before and certainly have never let and managed your property. You can reach us on 020 8799 3800 if you would like to discuss further. Best Regards Sargeants London
5/5
TrustpilotSuper Mandy!
Mandy was very helpful throughout the whole process of us buying our first property. Her tenacity made sure we got it all through just in time to beat the stamp duty rise. I would recommend them to first time buyers.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
The two Sargeants offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
