Trusted Agent profile
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Sargeants's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSergeants have been great. I could not of asked for a more smooth hassle free letting of my flat in Ealing. Thank you Dan, Raul & Emily
Thank you for your wonderful feedback and for trusting us with your property. It’s always a pleasure working with our returning clients, and we’re delighted to know you were happy with the service. Your support and recommendations mean a great deal to our team.
5/5
GoogleI highly recommended this agency. They helped me to find my new home and this is the second property we are renting with them. Super supportive, always willing to help. I want to highlight Raul, one of their Estate Agents, he knows how to do magic. If you are looking for a place to rent/buy you should definitely contact them.
Thank you so much for your kind review! It was a pleasure working with you, and we’re so glad you had a positive experience. We truly value your trust and look forward to assisting you again in the future.
5/5
GoogleEmily and Raul are so good and we're very happy to move to this area, thank you so much!
Thank you for your kind words! We’re delighted that you’re happy with how we handled the sale of your property. Providing clear communication, expert advice, and achieving the best outcome for our clients is very important to us, so it’s wonderful to hear you were satisfied with our service
5/5
GoogleIm very satisfied with service they provide, helped us to move in to our new flat within short period. Absolutely recommended to use they service.
Thank you for your fantastic review. We’re so pleased to hear you felt supported and well informed throughout your experience with us. Keeping our clients updated every step of the way is a key part of our service, and your feedback really means a lot.
5/5
GoogleRaul was amazing! He went above and beyond to get me another viewing, excellent communication as well.
Hi Trinny, thanks so much for your 5 star review. Regards, Dean Sargeant
5/5
GoogleI had an excellent experience with this agency, and I honestly couldn’t be happier with the service I received. They helped me find the perfect flat and made the whole process smooth and stress-free from start to finish. I was on very short notice to move out from my previous address, but they were incredibly quick, responsive, and supportive whenever I needed anything. The team truly went above and beyond to make sure everything was handled efficiently and professionally. A special thank you to Raul, he was absolutely amazing throughout the process. Raul was professional, helpful, and always available to answer my questions and guide me every step of the way. His support really made a difference, and I’m very grateful for his dedication. I highly recommend this agency to anyone looking for a new place. Thank you for making what could have been a stressful situation such a great experience! Salima
Thank you so much for taking the time out to give us a 5 Star review. We are so pleased you had such a great experience. Best regards, Dean Sargeant
5/5
TrustpilotHulya Baillie
We got to know a few of the agents who work at Sargeants, but the agent that stood out to us was Hulya Baillie. We found Hulya to be professional, punctual and a good communicator. Her feedback from her clients to us was always constructive and timely. We can not recommend her enough. Thank you for all of your hard work Hulya.
5/5
GoogleSargeants were thorough, professional and calm throughout an occasionally stressful time. Anais is particularly diligent, approachable and an excellent communicator. Highly recommended.
Hi Susan, Thank you so much for your kind review. We're delighted to hear that our professionalism and communication helped make the process as smooth and stress free as possible. Thank you for putting your trust in us and for choosing Sargeants, it was a pleasure to help. Regards Dean Sargeant
5/5
GoogleBuying a house is never anything less than stressful but Anais made the whole thing run a lot more smoothly than might have been the case. Always responding to requests and messages quickly and efficiently it was good to have a calm and friendly presence dealing with all that had to be done. Thanks for all your help!
Thanks so much for your 5 Star review! We are thrilled that our team has been proactive and supportive. Wishing you the best in your new home! Best Regards, Dean Sargeant
5/5
GoogleSargeants have been easy to deal with and very professional. Anais has been polite very professional and keen to meet all my needs promptly which she has done. Thank you Anais I am happy and grateful for all that you have done. A C Stevens
5/5
GoogleSergeants is such a great place, so helpful and supportive and would definitely recommend with really lovely staff
Thank you so much Grace, truly appreciated. Kindest Dean Sargeant
5/5
Google5/5 stars as the staff, especially Emily, were very professional.
Thanks so much for the 5 Star review! Regards, Sargeants Team
1/5
GoogleWe have been renting our home through this agency for over three years. Recently, our boiler broke down, leaving us without heating and hot water, and we are now entering the fourth day with the issue still unresolved. The temperature inside the house dropped to around 8.8°C today. We have two young children, which made the situation extremely difficult. Despite reporting the issue immediately and following up multiple times by phone and email, the repair has still not been resolved. We were advised to purchase electric heaters ourselves as a temporary solution, with no alternative arrangements or compensation offered. The lack of urgency and poor communication during what should have been treated as an emergency repair has caused significant stress. I would expect much better handling of essential repairs, especially in a family home.
5/5
GoogleWe had a fantastic experience working with Anais throughout the entire process of buying our new home. From the very first viewing to receiving the keys, she provided excellent service and support. Navigating the property market can be stressful, but she made us feel supported and informed every step of the way. Her communication was outstanding and clear, and we were consistently kept up-to-date with immediate feedback and progress reports. A particular highlight was her ability to act as a seamless and efficient intermediary. She was brilliant at passing on messages, questions, and offers to the seller promptly and accurately, ensuring there were no delays or misunderstandings. This proactive approach was invaluable, especially during the crucial negotiation and conveyancing stages. She is professional and genuinely invested in helping her clients achieve their goal. We would highly recommend Anais to anyone looking for an agent who offers continuous support, clear communication, and dedication throughout the process.
Thank you Daniel for an awesome review! That's great to hear, and we are thrilled you were happy with the service provided. Wishing you the best in your new home! Regards, Dean Sargeant
1/5
TrustpilotDisappointing experience
We have been renting our home through this agency for over three years. Recently, our boiler broke down, leaving us without heating and hot water, and we are now entering the fourth day with the issue still unresolved. The temperature inside the house dropped to around 8.8°C. We have two young children, which made the situation extremely difficult. Despite reporting the issue immediately and following up multiple times by phone and email, the repair has still not been resolved. We were advised to purchase electric heaters ourselves as a temporary solution, with no alternative arrangements or compensation offered. The lack of urgency and poor communication during what should have been treated as an emergency repair has caused significant stress. I would expect much better handling of essential repairs, especially in a family home.
5/5
TrustpilotHad a really good experience with…
Had a really good experience with Sargeants, the staff were really friendly and extremely helpful. Couldn’t reccomend more!
5/5
TrustpilotSergeants is a fantastic
Sargeants is a fantastic estate agents, would definitely recommend!!
5/5
TrustpilotThank you Anais
We had a fantastic experience working with Anais throughout the entire process of buying our new home. From the very first viewing to receiving the keys, she provided excellent service and support. Navigating the property market can be stressful, but she made us feel supported and informed every step of the way. Her communication was outstanding and clear, and we were consistently kept up-to-date with immediate feedback and progress reports. A particular highlight was her ability to act as a seamless and efficient intermediary. She was brilliant at passing on messages, questions, and offers to the seller promptly and accurately, ensuring there were no delays or misunderstandings. This proactive approach was invaluable, especially during the crucial negotiation and conveyancing stages. She is professional and genuinely invested in helping her clients achieve their goal. We would highly recommend Anais to anyone looking for an agent who offers continuous support, clear communication, and dedication throughout the process.
5/5
GoogleMy experience with Sargeants London has been excellent. The team were professional, supportive, and kept me updated throughout. The whole process was smooth and stress-free. Highly recommend them and a big thank you to Murad for making my dream come true.
5/5
GoogleI really recommend Sargeant services, speacially Raul's services! His was very helpful with the moving process!
Thanks so much for your awesome review! Best Regards, Team Sargeants
5/5
GoogleI had a great experience working with Raul Neves at Sargeants London. He was always clear, organised, and easy to reach, which made the whole process much smoother for me. I felt well-informed at every step and appreciated how patient and straightforward he was. Overall, it was a really positive experience.
Thanks so much for your awesome review! Best Regards, Team Sargeants
5/5
GoogleMy experience was wonderfull! Raul made the entire process seamless. Every detail was handled professionally and with care. Coundn't havr asked for a better agent. Thanks Raul and Sargeants team.
Thanks so much for your awesome review! Best Regards, Team Sargeants
5/5
Google“I was impressed with Raul’s quick responses. Whether by message or call, he never left us waiting. Truly reliable and attentive.” Thanks you Raul’s for everything
Thanks for your 5 Star review! Kindest Team Sargeants
5/5
Google“Sargeants London is lucky to have Raul. He was efficient, organized, and always responded quickly. He made the rental process very easy.”
Obrigada! Regards, Sargeants Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
The two Sargeants offices, by town:
Yes. In The Trusted Agent 2026 awards: Sargeants, London won Trusted Agent.
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