5/5
GooglePrompt communication, friendly, transparent and straightforward. Recommended!
Agent replied · 11 November 2024
Thank you for your 5-Star review and recommendation. We really appreciate your feedback! Team Sargeants.
Trusted Agent profile
Sargeants estate agents in London
★★★★★
726 reviews across 2 offices and 3 platforms
Sargeants has two offices, all in London. Together they have 726 reviews on three platforms, rated 4.8 out of 5 overall.
451
Reviews on Google
All 2 offices
9
Reviews on Facebook
All 2 offices
266
Reviews on Trustpilot
Business-wide
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Our offices
Sargeants's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Sargeants office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleOnboarding process has been excellent and very easy, we have received great customer service from Anais she has been very helpful and a pleasure to deal with.
Agent replied · 11 November 2024
Thank you for recognising Anais! She is an essential part of our team, and we’re so glad to hear she provided such excellent support. Your feedback is truly appreciated, and we’re always happy to assist you!
5/5
GoogleAnais was so helpful and professional in our dealings with Sargeants. Thank you so much, we appreciated it and will definitely seek out Sargeants again in the future
Agent replied · 11 November 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Anais. It means a lot to us, and we hope to see you again soon! Dean Sargeant
1/5
GoogleIf you are a first time buyer, stay away. Rude agents (we met with Hulya) who made us wait 10 mins after our allotted time to see the flat, over booked the showing so rushed us out and even told us that we shouldn’t even make an offer (even when you show interest in a bid). We saw a house and suggested we could meet the asking price, and were quickly told don’t bother unless you offer way above asking (the listing said nothing of offers in excess off!). Was extremely rude and condescending throughout the viewing and my partner and I were left shocked at the service. Lastly, good luck trying to even get a viewing, calls/emails ignored unless you chase and chase. Worst agents in the Ealing/northfields area.
Agent replied · 25 August 2024
Hi Jay, I'm really sorry to hear about your experience with us. Could you please call me personally to discuss in more detail as I can't find your details on our system and Hulya isn't aware of any issues with any viewings? Best regards Dean Sargeant 020 8799 3800
5/5
GoogleI’ve had an incredible experience with Sargeants! The whole rental process was so seamless and Raul Neves, the lead agent in my process, was very professional, and always incredibly thoughtful and kind.
Agent replied · 11 November 2024
Thank you for sharing your positive experience! We're so happy to know that our service stood out to you, specifically Raul's support to your tenancy. We look forward to serving you again! Team Sargeants
5/5
GoogleI have met Hulya on several viewings where I accompanied my daughter and I cannot praise her highly enough. She is unfailingly polite, friendly, helpful and above all, honest. It has been a real pleasure dealing with her.
Agent replied · 11 November 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Hulya as your agent. It means a lot to us, and we hope to see you again soon! Dean Sargeant
5/5
GoogleHulya has been the best agent we have ever met during the process of house hunting and we know that it would be her who will sell our property next! All Sargeants staff have actually been polite and personable and it does make a difference!
Agent replied · 11 November 2024
Thank you for being such a loyal customer! Your continued support and kind words make all the difference. Your feedback helps us improve and keeps us motivated to do our best! Team Sargeants
5/5
TrustpilotJoy is great!
Joy is very patient, responsive and helpful! Thank you so much!
Agent replied · 23 November 2024
Thank you for your 5-star review on your experience with Joy at Sargeants!
5/5
TrustpilotTrustworthy and proactive
Joy was incredibly proactive throughout the process and had a real impact on how smoothly our house purchase went. She was always available and communicated with us clearly throughout. We would definitely look to use Sargeants again in future.
Agent replied · 23 November 2024
We’re grateful for your wonderful review! It’s great to know how much you value Joy's contributions. Thank you for highlighting her hard work! Team Sargeants.
5/5
TrustpilotJoy & Sargeants are brilliant
Joy has been very helpful, she understood our needs and was keen to help us out, she was always available to answer all of our queries and is resourceful. Highly recommend Joy & Sargeants’ service.
Agent replied · 23 November 2024
Thank you for sharing your experience! We’re delighted to hear that Joy provided you with excellent support. Your feedback helps us recognise her efforts and motivates the entire team!
5/5
GoogleWe sold our family home in Northfields and had an amazing experience from start to finish. Dean came out and valued our property, talked us through the market and advised on pricing and marketing strategy - all of which proved to be spot on. We ultimately achieved multiple viewings and offers, with the property selling for above the asking price within 10 days of coming to market. Before the property went on sale, 4 members of the team came to do a detailed walk through, so that they could all talk knowledgeably about the property to potential buyers. Hulya managed our sale and was superb - always on hand and on top of what was going on. We had a reasonably long period to completion, as our onward move was delayed, and Hulya managed the interactions with the buyer clearly and transparently to ensure there were no issues. I couldn’t recommend Sargeants more highly. If you’re looking for an Estate Agent in Ealing, look no further - a great, professional and friendly team.
Agent replied · 16 June 2024
Thank you Andy. Team Sargeants
1/5
GoogleHad a property viewing booked well in advance for today at 2.30 with Hulya Baillie. I was running 5 minutes late and informed the agency. They said it was fine and she will wait. Arrived there and waited 25 minutes, no one showed up. Called the office and they just kept saying to wait and that they couldn't get through to the team who does the viewings. No one ever showed. Wasted my time completely and I travelled half an hour to get here and paid a bus journey. I am a hard working teacher who doesn't get free time easily so this was very frustrating. Will not be dealing with this unprofessional agency again.
Agent replied · 16 June 2024
Hi Holly, I'm sorry to hear about your experience. We're very sorry to say that due to a full diary on the day Hulya was unable to wait at the property for you for longer than 20 minutes. As you were over 30 minutes late for your appointment Hulya had to leave for her next viewing. Whilst she was waiting she tried to contact you on your mobile but couldn't get through. When you did speak she explained the situation and offered to reschedule. If you would like to discuss in more detail please contact me on 020 8799 3800. Best regards Dean Sargeant
5/5
GoogleWe bought our flat from Sargeants and Hayley Knowles made the experience very easy for us. This is the first time we have bought property and she was very informative and patient. The process went very smoothly and we love our home.
Agent replied · 16 June 2024
Hi Diana, Thanks for the awesome 5 star review. We're thrilled you had a great experience in moving with us and we hope you are settling in well. Best regards Dean Sargeant
5/5
TrustpilotGreat experience
We bought our flat from Sargeants and Hayley Knowles made the experience very easy for us. This is the first time we have bought property and she was very informative and patient. The process went very smoothly and we love our home.
Agent replied · 26 December 2024
We truly appreciate your kind words! It’s wonderful to know that our efforts have made an impact. Thank you for taking the time to share your thoughts with us!Team Sargeants.
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thanks for the amazing 5 star review Xavier. It's much appreciated. Best regards Dean Sargeant
5/5
GoogleThey are always available whenever you ask for help with anything. Rachel is always available for any problem or simply information.
Agent replied · 16 June 2024
Hi Greis, We're thrilled to hear about your five-star experience! Thank you for your support and for choosing us. Best regards Dean Sargeant
5/5
GoogleA great service all round. Big shout out to Sally who was extremely helpful! I highly recommend.
Agent replied · 16 June 2024
Hi Sarah, Thank you for taking the time to share your positive experience! We're thrilled to have exceeded your expectations. See you again soon! Best regards Dean Sargeant
5/5
GoogleVery pleased with the service from Sally and the team. Great local knowledge and really helped us with our search. Thanks again!
Agent replied · 16 June 2024
Hi Lewis, Wow, what a fantastic review! We're delighted to know that you enjoyed your time with us. Your support means the world to us! Best regards Dean Sargeant
5/5
GoogleHad the pleasure of having Rachel Flynn @hanwell brunch help me,always there to answer questions, very helpful with fast responses and knowing how to help, very professional would recommend Sargeants Estate agents and Racheal Flynn 😊 …
Agent replied · 16 June 2024
Hi Tracey, Thank you for sharing your wonderful experience! Your satisfaction is our top priority, and we're glad we could deliver. Best regards Dean Sargeant
5/5
GoogleI want to thank Joy in particular for her assistance with the purchase of our property in Hanwell. She was a great point of contact and really helped throughout the process. Thank you!
Agent replied · 16 June 2024
Hi Simon, Thank you for taking the time to share your positive experience! We're thrilled to have exceeded your expectations. See you again soon! Best regards Dean Sargeant
5/5
GoogleI have been a tenant with Sergeant for almost two years and most of my dealings were with Rachel. My experience is through and through positive. Apart from high levels of professionalism, prompt replies to my emails, dealing with all matters quickly and effectively and being helpful all the time, Rachel has made me feel that I am not just a number in their books but a valued individual. I particularly appreciate her personal approach, where you know you haven't received a generic or AI generated email but a piece of communication from a person who truly cares and genuinely wants to be of an assistance. Thank you so much!
Agent replied · 16 June 2024
Hi Johanna, Your review put a smile on our faces! Thank you for the kind words and for being a valued customer. We can't wait to serve you again! Best regards Dean Sargeant
5/5
GoogleWe sold our home through the Hanwell branch of Sargeants and we would use them again in a heartbeat. A really lovely group of people who work so well together as a team and take pride in what they do. Efficient, friendly, and easy to work with. A brilliant experience. Thank you!
Agent replied · 16 June 2024
Hi Vicky, Thanks for the awesome 5 star review. It was a pleasure and thanks again for choosing us. It means a lot and we're glad you had a great experience. Best regards Dean Sargeant
5/5
GoogleI am very pleased with the service I received from Sargeants Ealing Office. Their team was very friendly, approachable and professional from finding a suitable rental property to helping me sign an ideal tenancy agreement. Particularly, Raul Neves was very helpful and always available to answer my questions. Beyond his expertise, he was kind making the renting process very smooth. I highly recommend them to anyone looking for a top-notch estate agent in London.
Agent replied · 16 June 2024
Hi Desta, Thanks for your awesome 5 star review! We're glad you had an excellent service from start to finish and appreciate the kind words about Raul. We're also delighted to be top-notch! Best regards Dean Sargeant
5/5
GoogleI had a great experience with Sargeants in Ealing. The service provided was excellent and my new place is just wow. I dealed with Raul who was always on time and very professional. The whole process was very smooth and fast. Highly recommended.
Agent replied · 16 June 2024
Hi Sara, Thanks for the awesome 5 star review. We're thrilled you had a great experience with us and we appreciate your kind words for Raul. He's a rising star! Best regards Dean Sargeant
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sargeants
Which Sargeants office has the most reviews?
London (141- 143 Northfield Avenue) has the most, with 678 reviews rated 4.8 out of 5, followed by London (76 Greenford Avenue) with 313.
Where are the Sargeants offices?
The two Sargeants offices, by town:
- London (141- 143 Northfield Avenue): 141- 143 Northfield Avenue, London, W13 9QT
- London (76 Greenford Avenue): 76 Greenford Avenue, Hanwell, London, W7 3QS
Has Sargeants won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
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