Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,687 reviews on Google only. Show every review
5/5
GoogleI really had great experience with the Agency. In particular Lucas and Elliot are very efficient in communication and sort out the issues very fast. I recommend them.
Very happy to read your review Tahira, Lucas and Elliot are thrilled with your commments, thank you. Sarah Mains
1/5
GoogleI was genuinely interested in purchasing a property and had almost 40% of the deposit saved, with a full-time job, side gig as an Uber driver, and a small business. Additionally, I had an AIP (Agreement in Principle) from Barclays of £99k. …
I am sorry that you have felt this way Amirjan. Our Customer Services Manager will be in touch with you to discuss your concerns. Sarah Mains
5/5
GoogleHonestly had the best experience. I got a few estate agents out to do an inital review of the house. Amy from Sarah Mains was far by the most professional, prepared and knowledgable representative of all the estate agents coming out. Amy was able to present her market research and expertise of the area and gave me loads of confidence from the start. Once I had confirmed that I wanted to use Sarah Main, every single person I spoke to was helpful, efficient and friendly. They recommended me Mincoff Solicitors who were also fabulous to work with- I would go back to these conveyancers in the future! Everything has been handled efficiently and professionally and I cannot thank my Sales Progression representative Jane enough. I’ve been kept to date and it’s honestly gone so fast! Thank you so much Jane, Amy and the team in the Low Fell branch! If you’re selling or buying a house in the Gateshead area- get yourself on their website!
What a fabulous review for our Low Fell team Bethany. Amy and Jane are delighted with your comments. Sarah Mains
5/5
GoogleAmy was absolutely amazing when she came out to value our property. We hadn’t had a great experience with another estate agent so were a bit stressed/worried. Amy helped settled any concerns & was completely honest with us which i preferred. Even if i did cry (sorry Amy). If we were to ever sell again, we would only use Sarah mains. Highly recommend them just from how friendly & supportive they are. Plus they sold our house in 2 weeks!
No need to apologise Nadine, we understand that selling can be an emotional time. We really appreciate you taking the time to leave your review for Amy and the team. Sarah Mains
5/5
GoogleAs a buyer, I found Sarah Mains to be great from start to finish. Whenever something needed to be chased or I could do with an answer to a question, it was never too much to ask of the likes of Ashleigh, Jane, Kelly and Dawn. Communicating with them was always straightforward and they helped make the process straightforward.
Many thanks Dale, good communication is essential, we really appreciate your great review. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for leaving a five star rating Carole. Sarah Mains
5/5
GoogleSarah mains were really good at helping us sell our property so that we could go ahead and purchase our next home. Their advertisement allowed us to find a suitable purchaser very quickly and they also helped us navigate the market to get a good mortgage. Would definitely recommend.
Many thanks for your great review and your recommendation Ahmed, we really do appreciate it. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for your five star Google rating, we really appreciate it. Sarah Mains
5/5
GoogleFantastic estate agent from start to finish both me and my wife were kept in the loop every step of the way with honest feedback on the best way to market our home and purchase our new one and I wouldn't want to go with anyone else so thank you to Dawn and the team.
It's great to read your review Marc. Dawn and the team in Low Fell are delighted with your comments. Thank you. Sarah Mains
5/5
GoogleExcellent service from the team at Sarah Mains. My flat was only on the market a matter of days and the sale went really smoothly. Great communication from start to finish. Thank you!
Many thanks thanks for your lovely comments Julia, the Low Fell team are delighted. Sarah Mains
5/5
GoogleFantastic end to end process delivered by the whole team. Lauren and Amy were front and centre for both the sale and purchase of our properties. Highly professional throughout both processes, I found them to be “head and shoulders” above the other Agents who pitched for our business. The team exceeded our expectations at every stage. As seasoned participants in the property market, we are 100% comfortable in recommending Sarah Mains to anyone looking for a quick, efficient and cost competitive Agent to handle their property needs. Thank you all.
Thank you Michael for your fabulous review and your recommendation, we really do appreciate it. Sarah Mains
5/5
GooglePrompt reply, fast processes, Excellent service
Thank you so much for your five star review Elegbede, we really do appreciate it. Sarah Mains
5/5
GoogleThank you so very much to Sarah Mains Estate Agents - Low Fell for everything you have done, above and beyond to sell my late Mum's house and my Wife and I's house all in the space of about 6 months this year. Both homes sold within a week which was amazing, we were gobsmacked at how quick both houses sold. Absolutely seamless service from start to finish, Jane and her team/ colleagues at Sarah Mains are absolutely phenomenal/ amazing, knowledgeable, talented, professional, caring, friendly, polite, approachable in their job. The staff team are an asset to Sarah Mains. All staff go above and beyond with guidance, advice, reassurance when we have needed it. Communication has been excellent too, from start to finish Jane and her team/ colleagues explained the process and gave us regular updates throughout both sales. If we are to ever sell a home in the future we would always use Sarah Mains - Low Fell Branch. Honestly we can't sing their praises enough. If ever anyone needs an exceptional Estate Agents always, always work with Sarah Mains - Low Fell Branch. Keep up the amazing work you all do, thank you so very much again. Two very, very happy and contented customers. Sarah and Jen F
What a fabulous review for the Low Fell team Sarah! Thank you for taking the time to write this - everyone in the team is delighted with your comments. Sarah Mains
5/5
GoogleI have found Sarah Mains to be highly professional, while Scott Thomas and Eliott Scott have given me excellent advice and guidance through the letting process.
That's great Mark! Scott and Elliot are thrilled with your review, many thanks. Sarah Mains
5/5
GoogleSuperb service whole team were great .... valuer, photographer, viewing guide, sales progression and completion team plus amazing conveyancing service . Best house sale experience of my life and ive done a few ! Well done Sarah Mains Jesmond.
What a fabulous review for the Jesmond team! Many thanks for taking the time to do this Adrian. Sarah Mains
5/5
GoogleFantastic! Elliot has been so helpful from the start. Highly recommend.
That's great to read! Elliot is thrilled with your comments, very many thanks. Sarah Mains
5/5
GoogleI used Sarahmain before and kept a good contact and relationship with them. Scott is really helpful and very supportive for any query we had. Strongly recommend!
That's great to read Catherine, thank you for your review and your recommendation. Sarah Mains
5/5
GoogleI had a very good experience with them. They are very efficient in replying to emails and do effective communication to sort out nay issues you face. I highly recommend it for friends.
Many thanks for your five star review Muhammad, we really do appreciate you taking the time to wrote this. Sarah Mains
5/5
GoogleI really had great experience with the Agency. In particular Lucas and Elliot are very efficient in communication and sort out the issues very fast. I recommend them.
Very happy to read your review Tahira, Lucas and Elliot are thrilled with your commments, thank you. Sarah Mains
5/5
GoogleThe team were extremely responsive, kept me updated throughout, and made the whole letting process simple and stress-free. Professional communication, quick turnaround, and a very smooth handover from start to finish.
That's great to read Korosh. Many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleAs a new customer, I'm very happy with the service so far.
That's great to know Allison, many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleScott always provides a professional service and I would be happy to recommend him.
We really do appreciate your review and your recommendation Nicola, many thanks. Sarah Mains
5/5
GoogleScott has been a very professional, informative and respectful support to us. He has handled all our concerns and worries by sharing his knowledge and experience to help the process proceed as smoothly and effectively as possible. I would definitely recommend him and his services and will use him again in future
Thank you for this great review Ben, Scott is thrilled with your comments. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for leaving us a five star Google rating. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
