5/5
GoogleFantastic service.
Agent replied · 20 March 2026
That's great to read Dorothy - many thanks for taking the time to leave your review. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU829 reviews · 829 on Google (4.7)19 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA420 reviews · 420 on Google (4.8)8 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD409 reviews · 409 on Google (4.8)8 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB292 reviews · 292 on Google (4.7)9 in the last 90 days
Reviews on Google
Showing 1,687 reviews on Google only. Show every review
Google5/5
GoogleSarah Mains is the most professional letting agency out there, As a tenant from start to finish I have had great support from the agency on each and every thing. They always have a video of the property there are letting which makes it super easy to understand the property. The maintainence is top-notch.
5/5
GoogleA totally worry free service and experience provided by a very professional company
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Many thanks for your five star Google rating Tracey. Sarah Mains
5/5
GoogleExcellent landlord services
Agent replied · 20 March 2026
Thank you Peter, we really do appreciate your review. Sarah Mains
5/5
GoogleWe have had a very positive experience with Sarah Mains acting on behalf of our landlord. The service has consistently been professional, responsive and well-managed. In particular, Phil Hunt has been excellent to deal with. He is approachable, proactive and always follows through on actions promptly. Communication is clear and efficient, and any queries or issues are handled quickly and with a practical, solutions-focused approach. It makes a real difference working with an agency that is organised, reliable and genuinely committed to supporting tenants. I wouldn’t hesitate to recommend them based on our experience.
Agent replied · 20 March 2026
Thank you for your great review Ellie, Phil really does appreciate your comments - thank you. Sarah Mains
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Many thanks for your five star Google rating Andrew. Sarah Mains
5/5
GoogleSarah Mains Residential ls an above average property management company that l can not recomend highly enough All staff are helpfull and professional at al times.
5/5
GoogleAn extremely professional and friendly service, would recommend to anyone wanting to sell a house. Thank-you so much for all your help and support
5/5
GoogleThey done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment
5/5
GoogleSarah Mains have been great from start to present in terms of explaining the rental process to me and the delivery of the service. I would absolutely recommend them for property listing and management of rentals.
Agent replied · 20 March 2026
Many thanks for leaving us a five star rating Georgia. Sarah Mains
5/5
GoogleConsistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.
5/5
GoogleWe have just used Sarah Mains for our new rental property following some very unfortunate circumstances. Chloe has absolutley bent over backwards to help me and reassure me through the whole process (she really has worked her socks off for us). Thank you so much Chloe for enabling us to move into our dream home, we are over the moon!! 10/10 service 🩵
5/5
GoogleI have been speaking with Chantelle @ Whickham branch and always greeted with a happy cheerful smile and voice. Chantelle was most helpful and always delivers what she promises. I have often used Sarah mains over the years and have already promised my next sale from a property I'm busy on renovating to Chantelle. Keep up the great work. Well done Chantelle and all team at Sarah Mains. Thank you.
Agent replied · 13 April 2026
Many thanks for your review Sarah, Chantel is thrilled with your wonderful comments. Sarah Mains
5/5
GoogleI am very happy with the top level customer service that Sarah Mains provided during our recent house sale. We were well advised and cared for by professional staff that dealt with every aspect of the move. They responded swiftly to telephone calls and emails. I would definitely recommend using them to sell! Susan and Chantal were always available. Thankyou xxx
5/5
GoogleA big thank you to the Jesmond Branch for your help, especially Lucy who went out of her way to support viewings at a very busy time for us.
Agent replied · 13 April 2026
Many thanks for your review Maddie, I know that Lucy is thrilled with your comments. Sarah Mains
5/5
GoogleVery professional helpful staff would highly recommend
5/5
GoogleSarah mains estate agents have been excellent in their support selling mu property. Their sincerity and communication skills are exceptional and i foubd thos a refresjing chamge. Thankyou for all your help.
5/5
GoogleGood at communication throughout the process. Friendly staff.
5/5
GoogleGreat experience with my property purchase at the Jesmond branch of Sarah Mains Jesmond. Really professional, responsive and supportive throughout the whole process.
5/5
GoogleMade everything easy for us super helpful lovely service from start to finish. Totally recommend brilliant customer service skills
Agent replied · 13 April 2026
So glad to read your lovely review Chelsea, very many thanks. Sarah Mains
5/5
GoogleGreat experience with Sarah Mains! Very helpful in all their communications and explained the buying process well. Super friendly!
5/5
GoogleExcellent service
5/5
GoogleGreat estate agent, super helpful and knowledgeable. They all clearly care about their clients. Thanks to all of them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in County (1)ESTAS 2026
- Tyne And Wear: Lettings (Landlords), Low Fell
- Best in Postcode (2)ESTAS Best in Postcode 2026
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
