5/5
Very help helpful throughout my house buying experience. Staff genuinely cared with a special thanks to Sharon. Would use Sarah Mains Again.

Trusted Agent profile · Tyne & Wear
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,715 reviews on Google only. Show every review
5/5
Very help helpful throughout my house buying experience. Staff genuinely cared with a special thanks to Sharon. Would use Sarah Mains Again.
5/5
A huge thank you to the team at Sarah Mains Low Fell for selling our house quickly and for a really good price. As first time sellers we were a bit unsure of the processes involved but having had pretty much every local estate agent out to value our home we are so very glad we went with Sarah Mains, (even though they weren't the cheapest, we certainly felt they were excellent value for money). Everyone we spoke to was great but a special thanks to Amie, Chris and Sharon who always dealt with us professionally and with an all-important good sense of humour!
5/5
Can't recommend these guys enough. We've had contact with the team as both a buyer and a seller, and have been impressed with everyone we've come into contact with from Sarah Mains. Communication is second to none. Amie from the valuation team helped us agree a competitive price for our property that enabled a sale promptly but at a price that we're pleased with. Thank you.
5/5
Five star service, Kelly on sales team was exceptional and demonstrated a sound knowledge of the area and provided us with a procession of well matched buyers. Her customer service skills gave us great confidence , she was friendly, helpful and approachable and we felt valued vendors. The great service continued with Sharon on the after sales team who returned all calls promptly and supported us throughout. I would have no hesitation in recommending Sarah Mains for buying or selling.
5/5
Excellent. Sarah Mains have been fantastic throughout the process. Dawn was absolutely spot on, with her valuation and predicted precisely the huge amount of interest which we would have in our property. They recommended a video to showcase and I was so pleased with the quality of the video presentation. The Sarah Mains open day was a brilliant strategy, perfectly planned by the girls in the office, Lorraine, Amy and Kelly. I was kept informed throughout. Sarah Mains provide a highly professional service and I highly recommended them.
5/5
The best after sales service from Sharon Lambert. Always kept us up to date with the progress of our sale. Would chase up solicitors from all parties to speed up the process. If you left a message she would always get back to you with her positive ‘can do’ attitude. Sharon was so good when I purchased my property two years ago, that I didn’t hesitate to use this company again when I sold my property as I knew I would get a first class service. Well done Sharon you are a great ambassador for Sarah Mains.
5/5
As efficient as a German engine. I've only used a few estate agents in my life and they were SO much better than the others I didn't realise this level of service was possible. They ring you back if you ask some thing in literally a matter of minutes. A rare thing in any business these days, let alone this sector. All the staff I dealt with were so helpful. (Also I genuinely have no conflict of interest in writing this, my relative doesn't work here etc)
5/5
As efficient as a German engine. I've only used a few estate agents in my life and they were SO much better than the others I didn't realise this level of service was possible. They ring you back if you ask some thing in literally a matter of minutes. A rare thing in any business these days, let alone this sector. All the staff I dealt with were so helpful. (Also I genuinely have no conflict of interest in writing this, my relative doesn't work here etc)
5/5
Great agency - we have used them twice now to find a home to rent. Susan and the team are fantastic - they have the perfect level of professionalism and friendliness. I would not hesitate to recommend to family and friends. Thanks so much for all your help Susan!
Thank you for your great review Rachael, we really appreciate it, I know Susan will be thrilled with your comments. Sarah Mains, Director
5/5
Lorraine helped us sell our flat and was a pleasure to deal with. She kept us informed every step of the way and was professional and friendly. Thank you for all your hard work. Would highly recommend.
Thank you for your five star review, I know that Lorraine will be delighted. Sarah Mains, Director
5/5
We received a fantastic service from Sarah Mains. The minute we met Claire, who did the valuation we knew we would get a great service. Our sale was initially looked after by Kelly and Lorraine, who were both extremely professional and friendly, and offered a great service. Unfortunately due to circumstances beyond our control we had to withdraw our property from the market. I would not hesitate to recommend Sarah Mains to sell your property, and if we ever decide to sell again we wouldn't go anywhere else
Thank you for taking the time to leave a review about the great service Corinne. It will be a pleasure to work with you if you do decide to sell again. Sarah Mains, Director
5/5
I cannot fault the service from the Sarah Mains team. Helen has been a pleasure to speak to by telephone and email. I can’t thank her enough for getting my offer accepted, I am delighted, thank you so much.
It's great to know that you are delighted, thank you for your review. Sarah Mains, Director
5/5
My husband and I would highly recommend using Sarah Mains (Low Fell) as an estate agent. Every member of staff that we interacted with was professional, friendly and honest. Dawn, our valuer, made us feel very comfortable upon entering our home. She took the time to meet our family and really understand what we wanted from this process. The photos she took of our home for the sales brochure were fantastic! Throughout the sale, Chris, who acted as our sales negotiator, was equally as supportive and efficient as Dawn and ensured that he shared his knowledge and expertise with us at every step of the way. A huge thank you to Sarah Mains (Low Fell) and the team for guiding us through the buying and selling process. If the time ever came again where we wanted to sell, we would definitely use them again.
Thanks very much Claire for such a fantastic five star review. Dawn, Chris and the team are thrilled at how happy you are with the service they offered and we wish you very best wishes. Please do not hesitate to contact us if we can help you again in the future! Kind regards, Julie Knox, Customer Success.
5/5
The service I received from Sara Main has been second to none. I dealt with several people, Helen Knight initially. They all did what they said they would, followed up promptly and went the extra mile.. Id highly recommend their services.
Thanks very much for your five star review Sharon. Helen and the team are absolutely delighted with your comments and they were very happy to help. Please do not hesitate to get in touch if we can help you, your family or your friends in the future! Kind regards, Julie Knox, Customer Success.
5/5
We are buying and selling through Sarah Mains and they've been brilliant. hard working and friendly, the team made sure that we got what we wanted by understanding and considering our needs. 2 weeks after going on the market, we were under offer. Impressive!
5/5
Rating only, no written review.
5/5
Over the last 4 years of using SM, Jessica and Scott Have always gone the extra mile to ensure I receive a professional, reliable and personable experience - which I always have! Couldn’t recommend the team enough!
Thanks very much for taking time to do such a great review Jordan. Jessica, Scott and the team are always here to help you and they are delighted you are happy with their service. Kind regards, Julie Knox, Customer Success.
5/5
Smooth, fast and efficient service from the Low fell branch. From arranging viewings on our property to finalising the sale this experience has gone without a hitch thanks to Helen and Donna. Thank you for your professionalism and great service.
Thanks very much Lisa, Helen and Donna will be delighted you are very happy with the service you received. Kind regards, Julie Knox, Customer Success.
5/5
Amazing service - thank you David!
Thanks very much for your fantastic five star review Rachel, David will be delighted. Kind regards, Julie Knox, Customer Success.
5/5
Rating only, no written review.
Thanks for your five star review Caitlin, we really appreciate it! Kind regards, Julie Knox, Customer Success.
5/5
Fantastic team, and a fantastic service 👍 …
Thanks very much Ricki. Kind regards, Julie Knox, Customer Success.
5/5
Quality service all round, professional, competitively priced and hugely impressed with the service 😊 …
Thanks for your great review Gary, it's good to know that you were pleased with our service. Don't forget, we're here if you need us again in the future! Kind regards, Julie Knox, Customer Success.
5/5
Super service from beginning to end of my journey. Nicola is excellent 👏 5 star staff …
Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.
5/5
Used Sarah Maine’s to buy my current property. Very professional & kept up to date at every stage
Thanks very much for your five star review Trace. The team will be delighted! Kind regards, Julie Knox, Customer Success.
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The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.

Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.