Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

5/5

Google

Very help helpful throughout my house buying experience. Staff genuinely cared with a special thanks to Sharon. Would use Sarah Mains Again.

Lewis · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

A huge thank you to the team at Sarah Mains Low Fell for selling our house quickly and for a really good price. As first time sellers we were a bit unsure of the processes involved but having had pretty much every local estate agent out to value our home we are so very glad we went with Sarah Mains, (even though they weren't the cheapest, we certainly felt they were excellent value for money). Everyone we spoke to was great but a special thanks to Amie, Chris and Sharon who always dealt with us professionally and with an all-important good sense of humour!

Kate · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Can't recommend these guys enough. We've had contact with the team as both a buyer and a seller, and have been impressed with everyone we've come into contact with from Sarah Mains. Communication is second to none. Amie from the valuation team helped us agree a competitive price for our property that enabled a sale promptly but at a price that we're pleased with. Thank you.

Jen · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Five star service, Kelly on sales team was exceptional and demonstrated a sound knowledge of the area and provided us with a procession of well matched buyers. Her customer service skills gave us great confidence , she was friendly, helpful and approachable and we felt valued vendors. The great service continued with Sharon on the after sales team who returned all calls promptly and supported us throughout. I would have no hesitation in recommending Sarah Mains for buying or selling.

Carole · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Excellent. Sarah Mains have been fantastic throughout the process. Dawn was absolutely spot on, with her valuation and predicted precisely the huge amount of interest which we would have in our property. They recommended a video to showcase and I was so pleased with the quality of the video presentation. The Sarah Mains open day was a brilliant strategy, perfectly planned by the girls in the office, Lorraine, Amy and Kelly. I was kept informed throughout. Sarah Mains provide a highly professional service and I highly recommended them.

Christine · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

The best after sales service from Sharon Lambert. Always kept us up to date with the progress of our sale. Would chase up solicitors from all parties to speed up the process. If you left a message she would always get back to you with her positive ‘can do’ attitude. Sharon was so good when I purchased my property two years ago, that I didn’t hesitate to use this company again when I sold my property as I knew I would get a first class service. Well done Sharon you are a great ambassador for Sarah Mains.

Lynn · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

As efficient as a German engine. I've only used a few estate agents in my life and they were SO much better than the others I didn't realise this level of service was possible. They ring you back if you ask some thing in literally a matter of minutes. A rare thing in any business these days, let alone this sector. All the staff I dealt with were so helpful. (Also I genuinely have no conflict of interest in writing this, my relative doesn't work here etc)

A · 24 June 2019 · Sarah Mains Whickham

5/5

Google

As efficient as a German engine. I've only used a few estate agents in my life and they were SO much better than the others I didn't realise this level of service was possible. They ring you back if you ask some thing in literally a matter of minutes. A rare thing in any business these days, let alone this sector. All the staff I dealt with were so helpful. (Also I genuinely have no conflict of interest in writing this, my relative doesn't work here etc)

A · 21 May 2019 · Sarah Mains Whickham

5/5

Google

Great agency - we have used them twice now to find a home to rent. Susan and the team are fantastic - they have the perfect level of professionalism and friendliness. I would not hesitate to recommend to family and friends. Thanks so much for all your help Susan!

Pretty · 19 May 2019 · Sarah Mains Jesmond

Agent replied

Thank you for your great review Rachael, we really appreciate it, I know Susan will be thrilled with your comments. Sarah Mains, Director

5/5

Google

Lorraine helped us sell our flat and was a pleasure to deal with. She kept us informed every step of the way and was professional and friendly. Thank you for all your hard work. Would highly recommend.

Rachel · 3 May 2019 · Sarah Mains Low Fell

Agent replied

Thank you for your five star review, I know that Lorraine will be delighted. Sarah Mains, Director

5/5

Google

We received a fantastic service from Sarah Mains. The minute we met Claire, who did the valuation we knew we would get a great service. Our sale was initially looked after by Kelly and Lorraine, who were both extremely professional and friendly, and offered a great service. Unfortunately due to circumstances beyond our control we had to withdraw our property from the market. I would not hesitate to recommend Sarah Mains to sell your property, and if we ever decide to sell again we wouldn't go anywhere else

Muñoz · 17 April 2019 · Sarah Mains Low Fell

Agent replied

Thank you for taking the time to leave a review about the great service Corinne. It will be a pleasure to work with you if you do decide to sell again. Sarah Mains, Director

5/5

Google

I cannot fault the service from the Sarah Mains team. Helen has been a pleasure to speak to by telephone and email. I can’t thank her enough for getting my offer accepted, I am delighted, thank you so much.

GDL · 20 March 2019 · Sarah Mains Jesmond

Agent replied

It's great to know that you are delighted, thank you for your review. Sarah Mains, Director

5/5

Google

My husband and I would highly recommend using Sarah Mains (Low Fell) as an estate agent. Every member of staff that we interacted with was professional, friendly and honest. Dawn, our valuer, made us feel very comfortable upon entering our home. She took the time to meet our family and really understand what we wanted from this process. The photos she took of our home for the sales brochure were fantastic! Throughout the sale, Chris, who acted as our sales negotiator, was equally as supportive and efficient as Dawn and ensured that he shared his knowledge and expertise with us at every step of the way. A huge thank you to Sarah Mains (Low Fell) and the team for guiding us through the buying and selling process. If the time ever came again where we wanted to sell, we would definitely use them again.

Claire · 14 March 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Claire for such a fantastic five star review. Dawn, Chris and the team are thrilled at how happy you are with the service they offered and we wish you very best wishes. Please do not hesitate to contact us if we can help you again in the future! Kind regards, Julie Knox, Customer Success.

5/5

Google

The service I received from Sara Main has been second to none. I dealt with several people, Helen Knight initially. They all did what they said they would, followed up promptly and went the extra mile.. Id highly recommend their services.

Sharon · 14 March 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review Sharon. Helen and the team are absolutely delighted with your comments and they were very happy to help. Please do not hesitate to get in touch if we can help you, your family or your friends in the future! Kind regards, Julie Knox, Customer Success.

5/5

Google

We are buying and selling through Sarah Mains and they've been brilliant. hard working and friendly, the team made sure that we got what we wanted by understanding and considering our needs. 2 weeks after going on the market, we were under offer. Impressive!

Mittens · 9 February 2019 · Sarah Mains Gosforth

5/5

Google

Rating only, no written review.

Arsiola · 9 December 2018 · Sarah Mains Low Fell

5/5

Google

Over the last 4 years of using SM, Jessica and Scott Have always gone the extra mile to ensure I receive a professional, reliable and personable experience - which I always have! Couldn’t recommend the team enough!

Jordan · 31 October 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much for taking time to do such a great review Jordan. Jessica, Scott and the team are always here to help you and they are delighted you are happy with their service. Kind regards, Julie Knox, Customer Success.

5/5

Google

Smooth, fast and efficient service from the Low fell branch. From arranging viewings on our property to finalising the sale this experience has gone without a hitch thanks to Helen and Donna. Thank you for your professionalism and great service.

Lisa · 31 October 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much Lisa, Helen and Donna will be delighted you are very happy with the service you received. Kind regards, Julie Knox, Customer Success.

5/5

Google

Amazing service - thank you David!

Hyperdrive · 22 August 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much for your fantastic five star review Rachel, David will be delighted. Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Caitlin · 30 July 2018 · Sarah Mains Low Fell

Agent replied · 26 August 2023

Thanks for your five star review Caitlin, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Fantastic team, and a fantastic service 👍 …

Ricki · 30 July 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much Ricki. Kind regards, Julie Knox, Customer Success.

5/5

Google

Quality service all round, professional, competitively priced and hugely impressed with the service 😊 …

Gary · 30 July 2018 · Sarah Mains Low Fell

Agent replied

Thanks for your great review Gary, it's good to know that you were pleased with our service. Don't forget, we're here if you need us again in the future! Kind regards, Julie Knox, Customer Success.

5/5

Google

Super service from beginning to end of my journey. Nicola is excellent 👏 5 star staff …

S · 30 July 2018 · Sarah Mains Low Fell

Agent replied

Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Used Sarah Maine’s to buy my current property. Very professional & kept up to date at every stage

Trace · 30 July 2018 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review Trace. The team will be delighted! Kind regards, Julie Knox, Customer Success.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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