Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

5/5

Google

Good service from initial valuation through to early sale. Communication was excellent and advice was professionally given throughout the process. We would certainly use Sarah Mains in future and could recommend them to anyone looking to sell a property.

Peter · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review Peter, the team will be delighted with how happy you are. Please do not hesitate to get in touch in the future if we can help you in any way! Kind regards, Julie Knox, Customer Success.

5/5

Google

Brilliant service from Donna and Chris from the Low Fell office

Paul · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

This review is for Thelma Bell the in house mortgage advisor at Sarah Mains in Gateshead. We have been using Thelma since 2011 and I wouldn't hesitate to recommend her. Everything is explained clearly and Thelma takes care of everything and the process really is hassle free and we have a great mortgage deal. We'll be back when the time comes round for a review, I wouldn't go anywhere else. Thanks Thelma.

Laura · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Hi Laura, thanks very much for this fantastic five star review for Thelma. She will be delighted that you are very happy and that you will be back for more advice when you need it. It is a great endorsement of the quality of her advice and it will undoubtedly help prospective clients if they are searching for local trustworthy advice. Thanks again, Kindest regards, Julie Knox, Customer Success.

5/5

Google

Although not dealing directly with Sarah Mains in Gateshead, we did seek out the services of there in house independent mortgage advisor Thelma Bell. We used her five years ago and got a great deal, so sought her out, and yet again, she did a great job. Cannot recommend her highly enough, cannot fault anything, explained everything very clearly, everything is now set up, and no hidden charges. Will be returning to her in the future. Very very happy customer.

Michael · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Michael for your fantastic five star review. Thelma will be delighted you are happy with her service yet again and she would love to be of assistance again! Kindest regards, Julie Knox, Customer Success.

5/5

Google

Fantastic service from the get go. We secured viewings as soon as our house hit the market and the team have kept us updated every step of the way. Now processing the sale and will be (hopefully) but a successful journey from start to finish. Would highly recommend

Adam · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Adam, we really appreciate your comments and your five star review. Kind regards, Julie Knox, Customer Success.

5/5

Google

Professional Team of hardworking agent's, from the beginning of the sale starting with Claire the valuer ,towards the end of sale with Kelly and Lorraine has been an absolute breeze. Communication , care and advice given throughout the whole process. Very happy with the service Lowfell branch provide. 10/10.

Corrina · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Scott, Phil, Jessica, and the rest of the team are all very professional. The whole letting process was done while I was aboard. Communication was fast and I was always informed the exact amount of info I needed. Nothing more nothing less. Everything is just right!

Cyrus · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review Cyrus. Scott, Phil and Jessica will be absolutely delighted at how happy you are with their service. Kindest regards, Julie Knox, Customer Success.

5/5

Google

Over the last 5 years, I have dealt with 6 different estate agents and I can say without doubt that the team at Sarah Mains, Low Fell Branch are by far the best I have encountered. From the first contact with Kelly, the survey/valuation meeting with Richard and the updates from Lorraine the whole team exemplified true professionalism. Their knowledge of the local property market proved to be second to none resulting in a successful sale within 8 days from the first meeting, at the target asking price. A superb result delivered by a dedicated team of professionals who not only know their stuff but also know how to deliver a great customer experience. There are other agents out there. None are better.

Dermot · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for such an outstanding five star review Dermot. Kelly, Richard, Lorraine and the team will be thrilled at how happy you are with the service you received. The whole team prides themselves in going the extra mile to get great results and we are delighted that your sale went so swiftly. Please do not hesitate to get in touch again if you need us in the future. Kind regards, Julie Knox, Customer Success.

5/5

Google

I rented a property through Sarah Mains and the whole team were excellent, very efficient and great when having any issues that needed fixing. Phil in particular was really helpful and I would definitely recommend renting with them.

Andrea · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

I've just sold my house using the Low Fell branch of Sarah Mains. Throughout the whole experience both Chris and Donna worked tirelessly to find us a buyer. I was kept informed of progress on a daily basis and they were both extremely efficient in answering any questions I had. Thanks so much for your help!

Christine · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for such a fantastic review Christine. Chris and Donna will be thrilled to hear your comments and were very happy to help you. Kindest regards, Julie Knox, Customer Success.

5/5

Google

I have used Sarah Mains a few times now to rent my house out. All the staff are very helpful and couldn't do enough for you. when i encountered challenges they were on hand to help. i would have no hesitation in using them again and would recommend them to anyone.

Ian · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for your five star review Ian, the team will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Great sale progression from SM. Really pushed the slow conveyancing to hurry along the exchange.

Chris · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you for your five star review Chris, our Sales Progression Team will be delighted with your comments. Sarah Mains, Director

5/5

Google

Our mortgage advisor was Thelma Bell who has an office based within Sarah Mains. We couldn’t have chosen a better person to help my partner and I buy our first home together. As first time buyers we really didn’t have a clue! Thelma made everything seem so easy and explained everything as much as she could, even if it was 10 times over! She was so patient with us and would reply to our worried texts literally any time. She has been an absolute diamond during the house hunting and buying process (which was 10 month!) and couldn’t recommend her more. The girls in the sales progression team were also fab, ringing whenever there was ANY update with the progress of the sale. Thank you!

Zoe · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

We were very pleased with the service provided by Chris and Donna at the Low Fell Branch, from beginning to end. They were always helpful, courteous and efficient and did everything we asked for. The sale went through in about 6 weeks from marketing to completion.

Gary · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Excellent overall experience with Sarah Mains. All staff were helpful, friendly, knowledgeable and walked us through the process as first time buyers. Special thanks to Chris and Donna for their efficient and helpful approach. We also used Dawn's services for mortgage broking and were extremely pleased with her supportive approach often taking calls out of hours. Thankyou Dawn. Can't say thankyou enough and we are so excited to be about to move into our first home together !! Thanks Vicki and Paul

Victoria · 29 July 2019 · Sarah Mains Low Fell

1/5

Google

Sarah Mains were supposed to be managing our property while we were abroad. They failed to find new tenants for the property and didn't provide any communication with us despite promising 'weekly updates' in their contract with us. This meant I had to chase them whilst abroad and our property was left sitting empty for two months because of this. Would NOT recommend to any landlord. Within weeks of changing rental agent they had found us a great new tenant and were proactively contacting us.

Kate · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

I dealt with Mr. Scott, from Sarah Mains residential, and I am pleased to say that Scott is very cooperative, knowledgeable, polite, enthusiastic and supportive. He took the ''Professionalism'' to a next level. I consider him a big asset to Sarah Mains.

Saree · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Excellent service from sales through to completion.

Chris · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you Chris, your review is appreciated. Sarah Mains, Director

5/5

Google

I wish to place on record my thanks for the hard and good work done by Scott and Jess in letting 3 Symphony Court, NE84BG. Throughout, they've been professional, courteous and diligent. I cannot commend them highly enough.

Matthew · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

I have just sold my flat with Sarah Mains and they did a fantastic job. Pictures looked great, it had 6 viewings booked within the first 2 days and sold within a week at £6000 over asking price. Chris and Donna were very efficient and proactive in ensuring as many viewings as possible and did a great job of finding me a buyer at the best price. By far the best agent in Low Fell thank you!!! Jess Wilson

Jess · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Wow, thank you Jess for such an amazing review! Everyone involved with your sale will be absolutely thrilled with your kind words. Kind regards, Julie Knox, Customer Success.

5/5

Google

Friendly and professional staff. I was very pleased with the service.

Joanne · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

We recently sold our property thanks to Sarah Mains Residential at Low Fell. The support we received throughout the process was outstanding! The level of customer service provided by Chris and Donna gave us the confidence and reassurance we needed at every step of the way. We cannot thank them enough.

Mr · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Lorraine and the Low Fell team have provided a very efficient and friendly service throughout my dealings with them and I would be happy to recommend them to other prospective buyers.

Maria · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Many thanks for your review Maria. I really would appreciate your recommendations. Sarah Mains, Director

5/5

Google

Kelly at Sarah Mains Low Fell knew exactly what we were looking for and gave us a call as soon as the right property came onto the market - it exceeded all of our requirements, and was well priced. We had been looking for a while, so Kelly's call was very much appreciated! The whole team at Sarah Mains Low Fell were good at keeping in touch with us, and specifically Lyndsey was always available via email with any questions or queries I had right up until completion. Thanks for helping us find our family home.

Gem · 29 July 2019 · Sarah Mains Low Fell

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent