Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Fatima · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Many thanks for your five star review Fatima. Sarah Mains, Director

5/5

Google

Rating only, no written review.

Marius · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Many thanks for your five star review Marius. Sarah Mains, Director

4/5

Google

Rating only, no written review.

Katie · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Very understanding and helpful

Lisa · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Lisa, Kind regards, Julie Knox, Customer Success.

5/5

Google

1st class service from start, we had a few hiccups along the way with my buyer, and Sarah mains team assisted and help rectify situation probably would not have sold if it had not been for them taking all the stress away from me.

Alexander · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thank you very much Alexander.

5/5

Google

Very professional and friendly, definitely recommend their services.

Graham · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thanks very much Graham!

5/5

Google

Excellent service.

Fast · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for such a great five star review. Kind regards, Julie Knox, Customer Success.

5/5

Google

I had my property on the market with another Low Fell agent for 6 months. I decided to try Sarah Mains. Dawn came out and suggested a video tour, which i tried. Within 5 days I agreed a deal at the purchase price. I wouldn't use anyone else now.

Katie · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Katie!

5/5

Google

best customer service by a long mile

Alex · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you very much Alex for your fantastic review, the team will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Prompt replies and flawless help given from Lorraine Harland, throughout both our house purchase and then following up minor issues upto one year later.

Marc · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for taking time to do this fantastic five star review Marc. Lorraine will be absolutely delighted with your comments. Kind regards, Julie Knox, Customer Success.

5/5

Google

Very professional service from start to finish.

Denise · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

I use Sarah Mains every time Buying or selling, - slick and professional

John · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Friendly and professional with an all round 1st class service.

Theo · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thanks Theo for taking time out to do this brilliant review, we really appreciate it!

5/5

Google

A very professional,meticulous friendly service would definitely recommend

Mick · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks for taking the time to give us such an amazing review Mick!

1/5

Google

had an appointment total no show. no phone call to apologise. tried ringing no answer. piss poor service

Eddie · 29 July 2019 · Sarah Mains Low Fell

5/5

Google

Fantastic service with both selling a house under difficult circumstances and when living out of the area and then again when purchasing a house whilst living out the area. I couldn't have asked for better

Lesley · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you for your kind words Lesley.

5/5

Google

Would only ever use Sarah Mains, bought my house through then and would sell through them. Excellent service

Claire · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thanks very much for your glowing review Claire!

5/5

Google

Dawn and the team at Sarah Mains made selling our house a smooth and easy process.

Claire · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thanks very much for this great review Claire. Kind regards, Julie Knox, Customer Success.

5/5

Google

Super service from beginning to end of my journey. Nicola is excellent ?? 5 star staff

Sandra · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you very much for your kind words and fantastic rating, Nicola will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Great service, always kept informed and staff were happy to help with anything

Rhian · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much for such a fantastic review Rhian! Kind regards, Julie Knox, Customer Success.

5/5

Google

We used Sarah mains to buy our first home. Excellent service and the staff were always helpful and friendly throughout the process.

Laura · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thank you for such a fantastic five star review Laura, the team will be delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Really friendly people, great prompt service so far putting flat on the market.

Abigail · 29 July 2019 · Sarah Mains Low Fell

Agent replied

thank you very much for your great review. Kind regards, Julie Knox, Customer Success.

5/5

Google

Greta service - Sharon (the sales progressor) worked tirelessly to ensure deal was completed smoothly

Rod · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks Rod, Sharon will be absolutely delighted how happy you are. Kind Regards, Julie Knox, Customer Success.

5/5

Google

Very Helpful and Lovely Staff - Mortgage Advisor Dawn is amazing and is so helpful.

Gemma · 29 July 2019 · Sarah Mains Low Fell

Agent replied

Thanks very much Gemma for such a great review. Kind regards, Julie Knox, Customer Success.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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