5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Many thanks for leaving a five star Google rating Maya. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU829 reviews · 829 on Google (4.7)19 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA420 reviews · 420 on Google (4.8)8 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD409 reviews · 409 on Google (4.8)8 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB292 reviews · 292 on Google (4.7)9 in the last 90 days
Reviews on Google
Showing 1,687 reviews on Google only. Show every review
Google5/5
GoogleI have been a tenant for 6 months and it has been a lovely experience. All questions have been answered quickly and with great communication. They are easy to contact and all staff are always very friendly.
Agent replied · 20 March 2026
We really appreciate you taking the time to leave this lovely review Eva - thank you. Sarah Mains
5/5
GoogleScott Thomas was incredibly professional, direct and reasonable when it came to renting my home. This made the process flow very easily and without worry. I would highly recommend Sarah Mains Lettings and to Scott’s expertise within there rental team. Thank you
Agent replied · 21 June 2024
Thank you for your review Noah, it was great to read and Scott is really happy with your comments. Sarah Mains
5/5
GoogleRating only, no written review.
5/5
GoogleI have used another estate agent for many years with varying success, I found Sarah Mains to be extremely professional, a level above what I was expecting, superb communications, accurate and compliant and very quick to respond, regardless …
5/5
GoogleThe team here at low fell are truly amazing, thank you so much Chris your experience and knowledge of the local area was so helpful. From the start he knew the type of property I was looking for and was very supportive throughout the whole …
5/5
GoogleSarah mains estate agents have been excellent in their support selling mu property. Their sincerity and communication skills are exceptional and i foubd thos a refresjing chamge. Thankyou for all your help.
5/5
GoogleVery professional helpful staff would highly recommend
5/5
GoogleGood at communication throughout the process. Friendly staff.
5/5
GoogleGreat experience with Sarah Mains! Very helpful in all their communications and explained the buying process well. Super friendly!
5/5
GoogleMade everything easy for us super helpful lovely service from start to finish. Totally recommend brilliant customer service skills
Agent replied · 22 April 2026
So glad to read your lovely review Chelsea, very many thanks. Sarah Mains
5/5
GoogleGreat experience with my property purchase at the Jesmond branch of Sarah Mains Jesmond. Really professional, responsive and supportive throughout the whole process.
5/5
GoogleGreat estate agent, super helpful and knowledgeable. They all clearly care about their clients. Thanks to all of them.
5/5
GoogleExcellent service
5/5
GoogleMy first time selling a house. Everyone I dealt with at Sarah Mains was friendly and knowledgeable. All costs were clearly explained and the sale went through really quickly, which was great. I would highly recommend using Sarah Mains.
5/5
GoogleLucas at sarah mains was helpful throughout, helping me to select a new home. Contact was regular so I always knew what was going on. Glad I chose sarah mains, thanks Lucas!
5/5
GoogleA really straight forward and professional sales service. Karen from sales progression was an absolute star through a very stressful time, she went above and beyond to help keep things on track, her excellent communication helped reassure me along the way. Highly recommend!
Agent replied · 20 March 2026
Many thanks for this fabulous review Jessica, Karen really does appreciate your comments. Sarah Mains
5/5
GoogleLucas was brilliant let my property fast and efficiently thank you for referring me and thanks to team aswell great job.
5/5
GoogleI’m so pleased Elliot was the person I dealt with at Sarah Mains, from start to finish he has been a huge help. My emails were answered promptly and I never felt as though I had to chase anything up. Elliot was happy to answer all my queries and reassured me during the reference process which really settled my nerves. My past experience of dealing with estate agents really made me dread going through it all again, but I would highly recommend Sarah Mains thanks to Elliot’s fantastic efficient service.
5/5
GoogleSold my house, sales were good, after sales lacked communication no updates for the 3 months unless we contacted them. This was until our after sales contact was changed a couple of weeks before the move.
5/5
GoogleFab!!
5/5
GoogleThe only estate agent locally that I would recommend. Sarah Mains charges more than some others but, I would say, is worth the extra.
5/5
Googlehelpful, accomodating
Agent replied · 20 March 2026
Thank you Marcus, we really do appreciate your review. Sarah Mains
5/5
GoogleWhen we viewed the property, we had a walk through with Ethan. He allowed us the space we needed to look through the property but was also helpful when we had questions. Anything he didn't know he found out and communicated it to us through email.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in County (1)ESTAS 2026
- Tyne And Wear: Lettings (Landlords), Low Fell
- Best in Postcode (2)ESTAS Best in Postcode 2026
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
