Trusted Agent profile · Tyne & Wear
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,715 reviews on Google only. Show every review
5/5
GoogleThe essence of a good estate agent lies in communication, good advice and a determination to guide you towards a successful sale. Susan Richardson always does her best and you can’t ask for more than that!
This is a great review, I know that Susan will be delighted. Many thanks Lynne. Sarah Mains, Director
5/5
GoogleHelen Knight was very helpful in assisting me as a buyer. She was very responsive to my questions, kept me up to speed with all developments and was very professional throughout.
5/5
GoogleJust wanted to say a huge thank you to Helen for all of her hard work and support. We had a negative experience with another local agent and moved to Sarah Mains. They were incredibly supportive and we secured the house we wanted!
Thank you for your review Ross. I am so glad that you had a good experience with Sarah Mains. Sarah Mains, Director
5/5
GoogleHelen looked after us very well with both the sale of our existing property and the purchase of our new property. She was incredibly supportive and helpful throughout. I have been recommending her to friends and colleagues.
Thank you for your review and for recommending Helen. That's great! Sarah Mains, Director
5/5
GoogleFirst time I have used this agent, have to say I have received first class service from start to finish. Viewings scheduled in diary in good time, fab help from everyone. Thanks
Thank you for taking the time to leave a review Janice, I am glad to read that the service was first class. Sarah Mains, Director
5/5
GoogleHelen Knight and the rest of the guys at Sarah Mains were just brilliant with me when I bought my property in Jesmond. A great Service, very friendly and so helpful at every stage in the process. Thanks so much Helen you made it so easy.
Helen will be delighted with your review Simon, many thanks. I hope that you will be very happy in your new home. Sarah Mains, Director
5/5
GoogleIncredibly friendly and helpful whilst looking for our first time buy. Fantastic guidance and advice, quick responses, viewings and consultations with advisors set up professionally and promptly throughout. Recommended highly for helping us on our first search for a house. Thank you Helen, at Sarah Mains.
Thank you for your wonderful review Beth, I know that Helen will be thrilled. Sarah Mains, Director
5/5
GoogleFantastic service from Helen at Sarah Maines. We were kept informed at every stage. Really cannot fault the friendly, informative help received. Thank you so much. Emma Robinson.
Helen will be delighted with your comments Emma. Many thanks for your review. Sarah Mains, Director
5/5
GoogleWe have been really impressed with Sarah Mains Jesmond. We needed to find somewhere to live very quickly when the sale of our flat went through faster than expected and the staff, particularly Josh, have been a superstars helping us get sorted and We look forward to moving into our new place.
Thank you for your great review Kathryn, I am pleased to read that you have been impressed. Sarah Mains, Director
5/5
GoogleHelen was extremely professional and helpful and responded to phone calls and emails very promptly.
5/5
GoogleHelen Knight provided us with a 5 star service going the extra mile to support us with the sale of our lovely home. She is professional and personable we couldn’t recommend this agent more. Thank you Helen.
Many thanks for your review Tracy. Helen will be delighted at your feedback. Sarah Mains, Director
5/5
GoogleHelen Knight was excellent during the sale of a property. She responded to queries promptly and gave regular updates throughout. The property sold in what was certainly a personal record for me
Thank you for your five star review Mike, I am pleased to read that Helen provided an excellent service. Sarah Mains, Director
5/5
GoogleExcellent service, mainly dealt with Helen who was very open with information and very happy to help with anything. Would recommend
5/5
GoogleI recently bought a property through Sarah Mains. From start to finish, Helen was extremely helpful, responding to my queries promptly and courteously. Communication was quick and easy. I’d recommend Sarah Mains and especially Helen.
Many thanks for your review June. I am so pleased to read that you would recommend Helen, I know that she will be thrilled with your comments. Sarah Mains, Director
5/5
GoogleHelen and all the staff at Sarah Mains have been brilliant. From the first meeting with them to discuss our intention to sell our late parents home through to advertising and conducting home viewing has all been carried out in an extremely professional and orderly way. The amount of interest we’ve had to view the property is all down to their endeavours. I would recommend anyone looking to sell propert to seriously consider Sarah Mains.
We really appreciate your great review Gordon, many thanks. Sarah Mains, Director
5/5
GoogleSarah Mains has provided an excellent service, especially Helen Knight. Helen has been friendly, professional and has always ensured we have been kept in the loop. Would recommend.
Thank you for taking the time to leave such a great review Andy. Helen will be very pleased with your comments. Sarah Mains, Director
5/5
GoogleMe and my partner are buying our first property with Sarah Mains Residential, Jesmond branch and it’s been a great, quick and easy process with them from the start. Helen Knight is the estate agent who I have been in contact with and she’s been superb help, couldn’t recommend anyone better!
5/5
GoogleSarah Mains is literally the best estate agent that I have ever used; but no doubt, this is due to level of professionalism amongst the individual team members. This is a company that truly understands customer needs and takes customer service seriously. An efficient company with great communication throughout; no wonder it has such a strong reputation. Thank you!
5/5
GoogleFrom the first phone call with Helen and her team, the service we’ve received throughout our house sale has been amazing. We had full confidence from the off that they’d handle everything professionally and we weren’t wrong. We’ve had no issues whatsoever and we’re more than happy with the work they’ve done. Highly recommended for anyone looking to sell their house.
5/5
GoogleCould not recommend the fantastic people at Sarah Mains more!! I have sold 2 properties with them in the last 3 years and each have sold within the first 2 weeks. My current home has just been sold for which they produced first class photos and a video tour for the brochure. They have been very professional and client focused and determined to get me the best sale they could for my property. They have all worked hard to negotiate the best sale they could for me, in particular Helen Knight, who has given me sound advice and guidance when faced with the dilemma of multiple offers. Thank you so much to Helen and the rest of the team!!
5/5
GoogleAll the staff who have helped with the sale of our house have been enthusiastic and eager to assist. Helen Knight has been our main negotiator and has supported and advised us through the process. It is almost 30years since we last moved house and we were feeling nervous however the guidance we received was very reassuring Thank you to Helen and all the team Pat and Janet O'Brien
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
thanks for doing this five star review Carl.
5/5
GoogleRating only, no written review.
Thanks very much for your great five star review Duncan!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
