★★★★★ 5/5
GoogleWhen we put our house up for sale. Susan was the person who liaised with me. Susan always kept me up to date with a follow up from clients who viewed. She was always polite and very efficient. Although my house was up for sale for quite a while (because of the higher price bracket) she never forgot to keep in touch even when we had no viewings for sometime Susan would always catch up with us to let us know we weren’t forgotten. Everything was handles professionally and up until we sold she still kept in touch and wished us the very best.
I can honestly say Fine & Country’s staff were very professional and I would recommend anyone selling their house to contact them.
Thankyou everyone at Fine & Country for their excellent service and a special thanks to Susan sorry but I don’t know her surname.
Lasting · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you very much for your fantastic five star review. Susan will be absolutely thrilled at how happy you are with the service you have received. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
Googlehaving decided to sell my apartment i had 3 valuations carried. Sarah Mains were by far the most impressive with their pitch, very professional with good quality supporting documentation and a good clear plan of how they intend to market the property. i was kept informed throughout the entire process, if you needed to speak to the agent then getting hold of them by telephone was always easy and they were more than happy to listen to what i had to say and provide advice and feed back following viewings. following viewings my property was always left how i requested showing a certain respect for your property. The service which most impressed me was the photos and video of the property, it showed the property off with a true likeness without being air brushed or photo shopped. finally the team at sarah mains were determined to get me a good/ fair price for my property. If i ever have to buy or sell again then i wouldn't even bother looking at any other estate agent i would go straight back to sarah mains, very impressed with your work!! and thanks to wendy and Aimee who were excellent throughout.
Greg · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleSusan Richardson is the most professional person I have dealt with in the property market. I have bought and sold quite a few properties now and Susan's level of care, consideration and effort was exceptional. Susan was always happy to go the extra mile and became more of a friend than anything else. I am delighted with the level of service from Susan and I am even slightly upset that we wont be having daily chats!! Thank you so much for all your efforts and I would recommend Susan Richardson to anyone trying to sell or purchase a house!!
Maximilian · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you so much for such an outstanding review Maximilian. Susan is very touched by your kind words and it has absolutely made her day! Kindest regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleHelen Knight and everyone at Sarah Mains have been fantastic! Communication was excellent and I felt reasurred every step of they way. I would highly recommend Sarah Mains based on the experience that I have had.
Sophie · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleCannot fault Sarah Mains from start to finish. The service was impeccable. All of the staff that I dealt with (Amie, Wendy and Helen) were totally on the ball, very efficient, friendly and kept me completely in the loop. I would not hesitate to recommend them and I will be using them for all future sales.
Emma · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thanks very much for such a fantastic review Emma. Amie, Wendy and Helen will be delighted with your lovely comments. Please do not hesitate to contact the team in the future if they can help you in any way. Kindest regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleHelen has helped me to find my first home, I couldn’t be happier with the service Helen provided throughout my search.
I spoke to Helen via Email and it was like I knew her in person, after having a property de valued I began my search again for a new property Helen listened to me when I told her about my previous experience and helped me to find my new home.
I couldn’t be happier,
Thank you again Helen x
Carly · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleSimply outstanding support and help. Very helpful and very quick responses to all inquiries. Very flexible and understanding support at all levels.
Tony · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleHelen Knight has been amazing throughout the process - always re-assuring as it is nerve racking but contacted me as soon as an update came through. Process so far has gone through extremely quickly - very happy! Thank you!
Emma · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleRecently we had a house to sell and one of the estate agents we contacted was Sarah MAINS - my details were taken very efficiently and a valuer Aimee LYNCH attended our house very promptly armed with lots of information about the selling of houses in the area and gave us lots of information to have food for thought, Aimee was so professional and informative. Although I got other estate agents to attend Aimee was our immediate choice as she really sold the package.
Next we had Wendy SOPWITH at the office who supported us with any information we needed and kept us fully informed with viewings and updated information. Within one day of our house going "live" on the market it was sold.
On one occasion I had occasion to ring out of hours and spoke with Lauren at the Low Fell branch and she was so extremely helpful also.
I have sold many houses in my time but this is the best experience I have ever had from an Estate agent by all members of staff involved and I would highly recommend them. The experience has been so easy and they make you feel like a valued customer. Keep up the good work one and all.
by Anne NESBITT
Paul · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you very much for taking time to write this fantastic review Paul. We are absolutely delighted at how happy you are with the service provided by Sarah Mains Residential. Kindest regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleSusan Richardson handled our sale in a manner which should be an example to other estate agents we have used in the past. Prompt courteous service
John · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Many thanks for the great review John. I know that Susan will be delighted.
Sarah Mains, Director
★★★★★ 5/5
GoogleWe recently took the momentus decision to sell our home and choose Sarah Mains as our agent. In these initial stages our primary contact has been with Amie Lynch. Amie has held our hand through the process from discussing our options and agreeing terms to arranging for the video to be produced, taking all internal and external stills herself, and drafting the descriptions. The video is excellent and the photographs are worthy of a professional, as is the full listing. Amie's approach to this entire transaction has been extremely professional, helpful and understanding.
Angela · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thanks very much for your lovely words Angela. Amie will be so grateful that you have taken the time to give such a fantastic review. We wish you the very best and please let us know if we can do anything at all. Kind regards, Julie Knox, Customer Success.
★★★★★ 4/5
GoogleAlthough the process was rather lengthy, and not all staff seemed as motivated as others, I was finally placed with Hannah who went the extra mile and found a suitable buyer.
R · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleExcellent service and great communication throughout. Nothing was to much trouble. Very professional and I would highly recommend them.
Gillian · 29 July 2019 · Sarah Mains Jesmond
★★★★★ 5/5
GoogleVery helpful agents! The best one was Josh!
Pamela · 29 July 2019 · Sarah Mains Jesmond
Agent replied
I am so glad to hear that Josh was so helpful. Thank you for your review Pamela.
Sarah Mains, Director
★★★★★ 5/5
GoogleHelen Knight has been fantastic, extremely efficient and knowledgeable.
Kayleigh · 29 July 2019 · Sarah Mains Jesmond
Agent replied
That's great to hear Kayleigh. Many thanks for your review.
Sarah Mains, Director
★★★★★ 5/5
GoogleSarah and Helen were happy to help arranging viewings and with all the extras
Selina · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you for taking the time to leave this great review Selina. Sarah and Helen will be delighted with your comments.
Sarah Mains, Director
★★★★★ 5/5
GoogleHelen has been very helpful with my mortgage, highly recommended.
Paul · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you for the five star review Paul, we really appreciate it.
Sarah Mains, Director
★★★★★ 5/5
GoogleVery professional service. Kept me up to date throughout.
Daniel · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Many thanks for your review Daniel. I hope that you have settled into your new home.
Sarah Mains, Director
★★★★★ 5/5
GoogleA highly professional, but friendly service, delivered at all times with the backup of their strong, local knowledge of the current housing market.
Chris · 29 July 2019 · Sarah Mains Jesmond
Agent replied
I really appreciate you taking the time to leave a review, many thanks Chris.
Sarah Mains, Director
★★★★★ 5/5
GoogleReally friendly and super helpful. Helen answered all my questions within a few minutes, couldn't answer my phone while at work so everything was sorted via emails which was fab!
Jess · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you for leaving a five star review Jess. I know that Helen will appreciate your comments.
Sarah Mains, Director
★★★★★ 5/5
Google5* Service from start to finish from Helen Knight. Always available and went above and beyond to help with any questions i had.
ASHLEY · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Thank you for your review Ashley, I know that Helen will be delighted with your comments.
Sarah Mains, Director
★★★★★ 5/5
GoogleSusan Richardson is an exemplary representative helping me to secure the sale of my property. She has provided a first class service and should be commended for her professional, courteous and helpful approach to her work.
Grenville · 29 July 2019 · Sarah Mains Jesmond
Agent replied
I am so pleased to hear that Susan has provided such a great service, many thanks for your review Grenville.
Sarah Mains, Director
★★★★★ 5/5
GoogleI'm in the process of purchasing by first home through Sarah Mains, and the service has been excellent. Helen Knight has put me at ease throughout and helped make things as clear as possible
Jeni · 29 July 2019 · Sarah Mains Jesmond
Agent replied
I know that Helen will be thrilled with your review Jeni, many thanks.
Sarah Mains, Director
★★★★★ 5/5
GoogleExtremely satisfied with the level of service we experienced from Helen and the team. The attention to detail and level of communication was perfect Would highly recommend to anyone thinking of moving home.
Peter · 29 July 2019 · Sarah Mains Jesmond
Agent replied
Many thanks for your review Peter. We would really appreciate your recommendations.
Sarah Mains, Director
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