Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

5/5

Google

Thanks for the help Helen. Very helpful and easy to talk to.

Carl · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Carl for your five star review, it is much appreciated! Kind regards, Julie Knox, Customer Success.

5/5

Google

Fantastic service carnt recommend enough

Oliver · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Oliver, we really appreciate your kind comments! Kind regards, Julie Knox, Customer Success.

5/5

Google

Staff very professional, quick and friendly! Would recommend

Alex · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a fantastic review Alex, the team will be absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

Polite and friendly team A credit to Sarah Mains Thank you for your speedy and excellent service

Thomas · 29 July 2019 · Sarah Mains Jesmond

Agent replied

thanks very much for such a great review Thomas, I'll pass this on to the team. Kind regards, Julie Knox, Customer Success.

5/5

Google

Highly recommend This estate agent and especially the personal professional service front Helen Knight which has been fantastic thank you

Samantha · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Samantha, Helen will be absolutely delighted you were happy with the service she provided. Kind regards, Julie Knox, Customer Success.

5/5

Google

Extremely efficient and helpful, would recommend this without hesitation to anyone who is looking for knowledgable advice and a prompt service.

Chris · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review Chris, the team will be delighted with your comments. Kind regards, Julie Knox, Customer Success.

5/5

Google

The service provided to date in the initial meeting and the setting up of the account has been first class. Amie has been professional and friendly in the dealings with me throughout.

John · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such an amazing review John, Amie will be very pleased with your comments. Kind regards, Julie Knox, Customer Success.

5/5

Google

Sarahmains were excellent at selling my house! it was only on the market a few days and it sold straight away. Amie was so professional at her job and kept me up to date with the whole process from start to finish all the staff done an amazing job at jesmond branch. So I'm giving them 5 stars and I would definitely recommend sarahmains if you want to sell your house. Thanks again!!

Kevin · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Exceotional.Staff felt they gave us 100% all the time. Special thank.you to Wendy who was fantastic. Made a stessful time bearable

Kerrie · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review Kerrie, Wendy will be delighted. Kind regards, Julie Knox, Customer Success.

5/5

Google

Outstanding service at every stage, in particular from Susan Richardson who's professionalism and patience has far exceeded my expectations.

RACHEL · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Wonderful service-Friendly,efficient and very professional!! Would recommend to anyone

Melanie · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Melanie for this fantastic review, it is really appreciated! Kind regards, Julie Knox, Customer Success.

5/5

Google

I would like to thank Susan Richardson for her excellent service. Throughout my dealings with her ,she was professional,reliable and provided me with all the necessary information to assist me with my sales enquiry.I would thoroughly recommend using her expertise.

Ruth · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Ruth for such a lovely review. Susan will be absolutely thrilled at your comments and recommendation! Kind regards, Julie Knox, Customer Success.

5/5

Google

Great service, very professional and kept me up to speed.Would definitely use them again....Thank you Helen Knight, keep up the great work

Paul · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Paul. Helen will be absolutely delighted with your review. Kind regards, Julie Knox, Customer Success.

5/5

Google

Helen in the Sarah Mains Jesmond office has offered invaluable advice and guidance when searching for investment properties for myself. I would not hesitate to recommend this agent to my associates.

John · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a fantastic review John, Helen will be thrilled! Kind regards, Julie Knox, Customer Success.

5/5

Google

I would strongly recommend Sarah Mains as an agent. As a buyer I was impressed by the friendly, efficient service, sales support and range of options on offer to support a personalised choice.

Rachel · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Helped sell our house quickly and efficiently and we actually got more than the asking price!

Peter · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a great review Peter, the team will be absolutely delighted. Kind regards, Julie Knox, Customer Success.

5/5

Google

I can highly recommend Susan Richarrdson the service she provided was absolutely superb , she was a great support through the whole viewing and sales process , her knowledge was fantastic and she answered all calls and queries with efficiency , her caring approach made me feel valued. Thank you so much to all involved but especially Susan a huge asset to the team!

Marie · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks you very much for such a fantastic review. Susan will be so thrilled at how happy you are with the service she provided. Kind regards, Julie Knox, Customer Success.

5/5

Google

An excellent and helpful staff I had problems selling this flat for over 6 months until I switched and within weeks I had an offer. I’d definitely recommend to anyone selling.

M · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review! Kind regards, Julie Knox, Customer Success.

5/5

Google

excellent service and always prompt when requesting information

Martin · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

. Aime Lynch valued our property and was thorough,efficient and personable. I have every confidence the excellent service will continue when the house goes on the market in the New Year.

Jane · 29 July 2019 · Sarah Mains Jesmond

Agent replied

thanks very much for your fantastic review Jane, Amie will be delighted! Kind regards, Julie Knox, Customer Success.

4/5

Google

Very helpful

Khaled · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Many thanks for your review Khaled. Sarah Mains, Director

5/5

Google

Having used a number of other agents I have to say the service and communication from the Fine and Country team has been exceptional. From the initial application, to picking the keys up through to the day to day management of the property we have been nothing but impressed, and would highly recommend using Fine and Country.

Laura · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your lovely review Laura, the team will be delighted! Kind Regards, Julie Knox, Customer Success.

5/5

Google

Helen has been excellent at keeping us informed and advising us on the best way to proceed. Very professional throughout, would not hesitate to recommend

Kathryn · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review kathryn, it really is very much appreciated. Kind regards, Julie Knox, Customer Success.

5/5

Google

Professional, friendly service from a highly knowledgeable team. Supported us through what can be a stressful experience, keeping us informed every step of the way and giving us valuable advice. Many thanks to Susan and the team - highly recommended.

Charlotte · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a brilliant review Charlotte. I will pass on your comments to Susan and the team. Kind regards, Julie Knox, Customer Success.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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