Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Claire · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review Claire, it is much appreciated! Kind regards, Julie Knox, Customer Success.

4/5

Google

Rating only, no written review.

T · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review, it is very much appreciated! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Joanne · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Joanne for such a fantastic review! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Rosanna · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you Rosanna for your fantastic five star review, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Paul · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks for your five star review Paul. Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Samarth · 29 July 2019 · Sarah Mains Jesmond

4/5

Google

Rating only, no written review.

Janaki · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your four star review, it is very much appreciated! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Adele · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks Adele for such an amazing rated happy customer review, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Wendy · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your five star review Wendy, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Rating only, no written review.

Awesome · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for your 5 star review Lena Sarah Mains, Director

5/5

Google

Rating only, no written review.

Felix · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Many thanks for your five star review. Sarah Mains, Director

5/5

Google

Rating only, no written review.

Sarah · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Many thanks for your five star review Sarah. Sarah Mains, Director

5/5

Google

Rating only, no written review.

Keerthana · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you so much for your five star review. Sarah Mains, Director

5/5

Google

Rating only, no written review.

Joan · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for your five star review Joan. Sarah Mains, Director

4/5

Google

Rating only, no written review.

Julian · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Excellent customer service

Shaidur · 29 July 2019 · Sarah Mains Jesmond

5/5

Google

Super helpful!

Katriona · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for your fantastic review Katriona! Kind regards, Julie Knox, Customer Success.

5/5

Google

Very professional service.

Leah · 29 July 2019 · Sarah Mains Jesmond

Agent replied

thanks Leah, the team will be absolutely delighted with your comments. Kind regards, Julie Knox, Customer Success.

3/5

Google

A bit more expensive on the fees side than their competitors, and in parts communication from the post-sales team wasn't great, but all in all, a fairly decent estate agent experience (Seller perspective)

Emma · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much Emma.

5/5

Google

Fantastic customer service from Susan Richardson and her team.

Marie · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for such a fantastic review Marie, we really appreciate it. Kind regards, Julie Knox, Customer Success.

5/5

Google

Fantastic service! Thankyou so much.

Liam · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a great five star review Liam, we really appreciate it! Kind regards, Julie Knox, Customer Success.

5/5

Google

Found Helen very professional, great service.

Ricki · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thanks very much for such a great review Ricki, I will pass this on to Helen. Kind regards, Julie Knox, Customer Success.

5/5

Google

Excellent service with positive, friendly and helpful staff.

Steven · 29 July 2019 · Sarah Mains Jesmond

Agent replied

Thank you for your five star review, it is very much appreciated! Kind regards, Julie Knox, Customer Success.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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