Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

4.7

★★★★★ Excellent

1,716 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,716

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,715 reviews on Google only. Show every review

1/5

Google

Sarah Mains Low Fell didn't verify move out date for the previous tenant of the property we were moving into. We lost money on moving vans and rehiring to move a week later due to their incompetence and acting on "good faith" rather than taking the initiative to inspect the property and communicate effectively. No compensation offered; happy to take hundreds in admin fees but offer no assistance after.

RK · 13 March 2020 · Sarah Mains Low Fell

Agent replied

Sarah Mains Residential treat customer concerns extremely seriously. As you are aware my Customer Services Manager has already sent a full reply to you explaining that the date had been verified and that the Landlord would be the person responsible for inspecting the property in this instance. I do hope that you have settled into your new home now and that you will be very happy there. Sarah Mains, Director

5/5

Google

Sarah Mains were very helpful throughout the purchase of my first property, Sharon Lambert in particular. She was always very polite, kept in constant communication throughout and helped to move the process forward by keeping in touch with both parties solicitors.

John · 13 March 2020 · Sarah Mains Low Fell

5/5

Google

We cannot thank Sarah Mains enough for the great service we received from start to finish. They took care of everything and we have just completed on the sale of our flat. Sharon was always communicating with us which made the process less stressful. We would whole heartedly recommend Sarah Mains to sell your home.

Lesley · 13 March 2020 · Sarah Mains Low Fell

Agent replied

Thank you for your review. it's great to know that you would recommend Sarah Mains. Sharon will be thrilled with your comments Lesley. Sarah Mains, Director

5/5

Google

Helen, Hannah and Susan could not have been more helpful, friendly and professional. Really went the extra mile to provide five-star service

D · 13 March 2020 · Sarah Mains Jesmond

Agent replied

That's great to hear Dave. I know that the team in the Jesmond Branch will be delighted with your review. Sarah Mains, Director

5/5

Google

The whole team at Sarah Mains, Jesmond, made our whole experience of buying a house an absolute pleasure. As first time buyers, we were nervous and admittedly a little bit clueless about the whole process. The team at Sarah Mains ensured to keep us informed and updated during the whole process and gave us advice on what we needed to do next. The whole sale, from start to finish couldn’t have gone smoother! Thank you so much to the whole team! We couldn’t have done it without you!!

Mindi · 13 March 2020 · Sarah Mains Jesmond

4/5

Google

Rating only, no written review.

Usman · 9 March 2020 · Sarah Mains Low Fell

Agent replied

Thank you for taking the time to post a rating for us Usman. Sarah

3/5

Google

Nice friendly staff. Great properties on offer. Place much lime others.

Foz · 9 March 2020 · Sarah Mains Low Fell

Agent replied

Thank you for your review Foz. Sarah

1/5

Google

Wish I could give it 0 stars. This company is full of unprofessional and lazy workers. I rang up for a viewing and was supposed to receive an email, something they should do and something I requested them to do.. They never sent the email... On the morning of the booking I rang up to double check as I had not had an email and wanted to ensure the booking had been made, but when I rang up I was on hold for so long I ended up walking down, phone still ringing. I walked all the way to Sarah Mains in Low Fell to find half the staff just sat there doing nothing! When I asked why I hadn't received an email I didn't even get an apology, just a "well you should have received the email." blank response! Not once did the receptionist apologise, but it gets worse... I then get a phone call only 20 minutes before the viewing time to say that the property had already been let out and I should have been notified! How useless can they be?! Avoid this useless company like the plague they are!

James · 24 February 2020 · Sarah Mains Low Fell

Agent replied

I am so sorry and yet surprised that you have had cause to leave this review as Sarah Mains Residential has received hundreds of five star reviews from delighted customers. Your feedback is really important to me and so our Customer Services Manager will be giving you a call to discuss your concerns. Sarah Mains

5/5

Google

Great team, Very helpful throughout the process. Helen played a vital part in getting the sale done for both parties. Much appreciated.

Charlie · 24 February 2020 · Sarah Mains Jesmond

Agent replied

Many thanks for taking the time to leave a review Charlie, Helen will be delighted. Sarah

5/5

Google

What a first class and professional service I have received from sarah mains. I was assisted with the very quick sale by both Helen knight and Helen Lane, both very friendly and always on hand for advice and assistance. Thank you very much

David · 24 February 2020 · Sarah Mains Jesmond

Agent replied

That's great to hear David, thank you for your review. Sarah

5/5

Google

Rating only, no written review.

Robert · 11 February 2020 · Sarah Mains Low Fell

Agent replied

Thank you for the five star rating Robert. Sarah Mains

5/5

Google

Rating only, no written review.

A · 11 February 2020 · Sarah Mains Jesmond

Agent replied

Thank you for the five star rating. Sarah Mains

5/5

Google

Rating only, no written review.

Adam · 11 February 2020 · Sarah Mains Jesmond

Agent replied

Thank you for the five-star rating Adam, I really appreciate this. Sarah Mains

5/5

Google

Rating only, no written review.

Adina-Adelina · 8 February 2020 · Sarah Mains Low Fell

Agent replied

Thank you for your five star rating Adina-Adelina. Sarah

1/5

Google

Never been before.

Colin · 8 February 2020 · Sarah Mains Low Fell

Agent replied

It appears that you have never been in contact with Sarah Mains Residential so it is puzzling that you have chosen to leave a one star review. However, if there is any aspect of our service you would like to discuss please do not hesitate to call Susan Richardson on 0191 2390818, who will be happy to hear from you. In the meantime I refer you to the wonderful five star reviews we have received from customers who have bought and sold through us. Sarah Mains

5/5

Google

Great service very professional and efficient

Kelly · 8 February 2020 · Sarah Mains Low Fell

Agent replied

Thank you for taking the time to leave a five star review Kelly. Sarah Mains

5/5

Google

Absolutely fantastic service from the whole team at Sarah Mains’s, very professional and helpful during my sale and purchase. Thanks again to the whole team.

Rob · 8 February 2020 · Sarah Mains Low Fell

5/5

Google

Rating only, no written review.

Khasro · 2 February 2020 · Sarah Mains Jesmond

Agent replied

Thank you for your 5 star review Lena Sarah Mains, Director

5/5

Google

Rating only, no written review.

Eleanna · 2 February 2020 · Sarah Mains Gosforth

Agent replied

Thank you for the five star rating. Sarah Mains

5/5

Google

Rating only, no written review.

Khasro · 30 January 2020 · Sarah Mains Gosforth

Agent replied

Thank you for your 5 star review Lena Sarah Mains, Director

5/5

Google

Rating only, no written review.

Eleanna · 29 January 2020 · Sarah Mains Jesmond

Agent replied

Thank you for the five star rating. Sarah Mains

5/5

Google

We would like to leave a review for Helen Knight from the Jesmond branch of Sarah Mains. Helen has been extremely helpful and efficient in assisting us with our recent house sale. Helen is friendly and very personable, and it has been reassuring to have had such a reliable and efficient team through Sarah Mains estate agents. Many thank!

Julie · 25 January 2020 · Sarah Mains Jesmond

Agent replied

Thank you for taking the time to leave such a great review Julie. I know that Helen will be delighted. Sarah Mains

5/5

Google

What a wonderful firm. I had quite a difficult house move, but my agent Sharon made things as easy as possible with regular communication and often going above and beyond to help. Thank you so much for your services!

CK · 12 January 2020 · Sarah Mains Low Fell

1/5

Google

Rating only, no written review.

Kathy · 12 January 2020 · Sarah Mains Low Fell

Agent replied

I am sorry that you have had cause to leave a one star review Kathy. I will arrange for my Customer Services Manager to give you a call. Sarah Mains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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