Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.
2022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 1,687 reviews on Google only. Show every review
5/5
GoogleGreat experience selling a house through Saran Mains. All staff have been super helpful abd made the process easier and less stressful. From initial valuation, to viewings and sales, negotiating a fair price to after sales. Great experience and would fully recommend
5/5
GoogleI’ve had an outstanding experience with Sarah Mains, and I can’t recommend them enough! Their service has been exceptional from start to finish, always professional, responsive, and incredibly helpful. A special thank you to Phil Hunt, the tenancy manager, whose support and guidance made everything seamless. His attention to detail, prompt communication, and willingness to go the extra mile truly set him apart. If you’re looking for a reliable and efficient Estate and Letting agency, this is the one and only to trust!
Phil is delighted with your wonderful review, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleWe have been a client of Sarah Mains for over ten years. We’ve always been very impressed with Phil Hunt’s professionalism, diligence and friendliness. He has always been very prompt and attentive when dealing with us, extremely professional & understanding, friendly and very helpful. Our dealings with Phil have always left us feeling that the situation was resolved both in a timely and fair manner. We look forward to a continuing relationship with Phil at Sarah Mains for years to come.
That's a wonderful review for Phil. Thank you for your continued custom Terry, I really do appreciate it. Sarah Mains
5/5
GooglePhil is always helpful if we need anything he is quick to respond to any questions by email and always rings back if I request a call from him. He’s really friendly too
That's great, thank you Lorraine. Phil is delighted with your comments. Sarah Mains.
5/5
GoogleThis is an efficiently run company which communicates well.
Many thanks for taking the time to leave your review Sue, we really do appreciate it. Sarah Mains
5/5
GoogleThey were very friendly and very efficient!
That's great Chris! Many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleI particularly want to personally thank Paul Anderson who has been an amazing agent since I handed my properties to Sarah Mains. Paul has gone above and beyond with regards the managing of my Properties . Such an exceptional human being. Sarah Mains - you should be very proud of this wonderful member of staff.
What a fabulous review for Paul, many thanks for taking the time to do this Jane, we do appreciate it. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for leaving a five star Google rating Lucy. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for leaving a five star Google rating Rachael. Sarah Mains
5/5
GoogleI have had such a pleasant experience with everyone. Elliot Scott has been incredible through this journey, he has always kept me up to date and if I had an enquiry I would receive a response quickly. I would highly recommend Sarah Mains!
5/5
Googleelliot was brilliant with my recent rented property. kept in touch and was very quick at responding to my many emails.
5/5
GoogleGreat service from Paul Anderson and the rest of the Sarah Mains team. Thank you!
That's great to read Aiden! many thanks for taking the time to leave your review for Paul. Sarah Mains
5/5
GoogleI have been dealing with Elliot when putting my application in , he has been a huge help and made the process so easy for me , highly recommended
5/5
GoogleElliot was very helpful all through the viewing and referencing process. He always respond to enquiry very fast. I give him 5 star
5/5
GoogleSecond time using Sarah Mains, this time for the sale of my property. The whole team are simply superb. Highly recommended
5/5
GoogleI had a very good experience with Sarah Mains in finding somewhere to live. Lucas Warnock was the person to show me around the house and helped me find somewhere to live. I would recommend anyone who is looking to rent a house to use Sarah Mains. It is a good Estate Agent with professional staff.
5/5
GoogleAn efficient, hardworking company which tries to help in the best way they can.
5/5
GoogleRating only, no written review.
Many thanks for your five star Google rating Sudam. Sarah Mains
5/5
GoogleCompany always keeps us informed and sorts any issues quickly.
Thank you Ian, we really do appreciate your review. Sarah Mains
5/5
GoogleWe worked with this letting agency for around 20 years while they managed our property, and their service was consistently excellent. Communication was clear and reliable, tenant matters were handled promptly, and any maintenance issues were followed up without us ever needing to chase. Payments were always on time, and their proactive approach meant we had complete peace of mind throughout. Over the years we developed a friendly and trusting working relationship, which made everything straightforward and stress-free. Even during more complicated periods, they remained professional, responsive, and supportive. I would highly recommend them to any landlord looking for a dependable and well-managed service.
We really do appreciate you taking the time to write this fabulous review Zoe, thank you. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for leaving a five star Google rating Florie. Sarah Mains
5/5
GoogleOur experience with Sarah Mains in general has always been positive before and during our current tenancy at one of their managed properties. They are very available and responsive. The report issue feature with FixFlo has been great for any issues as and when they arise! David has been a great managing agent during our tenancy at the property. He has always been responsive, friendly and helpful if we as tenants have questions, communicative about upcoming safety checks, following up after house inspections or repairmen visits. Helped make our experience living here all the better!
That's great to read Jack! David is delighted with your comments - many thanks. Sarah Mains
5/5
GoogleI have been dealing with Sarah Mains for 12 years renting my property through them. My communications have been with Phil Hunt during this period and it great to have the continuity and history between us. The lines of communication have always been excellent keeping me well informed with all details and legal requirements in renting my property. The Tenants that have been found for the property have always been of a high standard. I will continue to use Phil Hunt & Sarah Mains in the future and would highly recommend to Tenants and Landlords.
Many thanks for your wonderful review Chris, we really appreciate it. Sarah Mains
5/5
GoogleOverall, it was a really positive experience from start to finish. Communication was smooth, the process was clear, and everything felt well organised. Any questions I had were answered quickly, and the service was consistently professional. I appreciated the attention to detail and would definitely recommend this to others.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
