Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more

★★★★★ 5/5

Google

Rating only, no written review.

Indestructible · 17 April 2022 · Sarah Mains Whickham

★★★★★ 1/5

Google

Had an absolute nightmare living in a rental flat managed by Sarah Mains. I've lived in a number of rented places due to having to move around with work, and this is the worst property management service I've encountered. To be fair, there were no issues with the sales team, who were excellent at communicating via email and phone. The flat had been recently refurbished, and the price reflected that. However, when it came to moving in, a number of snagging issues that I'd been promised would be fixed had not been sorted, including a plug socket hanging out the wall. After a few weeks of living in the flat, some damp became apparent coming through the wall in the bathroom. Due to what I was told were issues with contacting the flat's owner and their own builder (how much these issues were on the side of the owner and how much were on the side of Sarah Mains I'm honestly not sure) it took over 6 months to get someone to come and look at it, by which time I was cleaning mould from the wall twice a week, and the area of damp was above waist height. It took 14 months from first mentioning the damp problem to Sarah Mains before damp proofing work was actually carried out. I had questioned at multiple points during this time whether the plumbing around the area of damp might be at fault (it was boxed in so not possible to examine properly without removing this), and was told that this was not a concern. My rent was reduced during this time, as the quality of the work in the flat was clearly not at the standard that would justify the initial rate of rent. I was told that whilst the work was being carried out, I would not have to pay rent. When the damp proofing company finally managed to get round to carry out the work (during which time I stayed with a friend), it turned out that the outlet pipe from the toilet had been slowly leaking. I returned to the flat to find that although the toilet had been reinstalled, the cistern and the sink had not been, leaving me with a bucket to flush the toilet with. The wooden surround, which by this time had been soaking in dirty toilet water for over a year, had been left on the living room floor. It took a further 3 days to get the cistern reattached. The sink remained on my living room floor, until 6 weeks later when I had finally had enough, and told them that I was moving out. At this point, I was told that the sink on the living room floor was "cosmetic" (which even the most dedicated fan of Marcel Duchamp would probably find issue with), and that they would not refund me the 6 weeks rent that had been paid from the work being carried out, although they agreed that I would not have to pay for the notice period. During this time, Sarah Mains also managed to lose track of the management keys for the flat. My concerns about this were continually dismissed. I have been given 3 different stories about this; the final story they have given me is that they were safely in the other office all along (rather than with the owner, or with a trusted contractor), but as a not terribly physically imposing woman living alone, this understandably caused me some worry. They very generously refunded me a whole £50 for this. Overall the experience of renting from Sarah Mains was more stress than it was worth. Their communication is poor, and if I were a landlord looking to go through them, I would be seriously concerned about their property management.

Emma · 17 April 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Kelly came to value the house and she was professional, helpful and a really lovely person. I had numerous viewings booked in within a couple of days of it going on the market and everyone I dealt with in the office was wonderful. It sold virtually straight away and then Sharon Lambert looked after things. She was so helpful if I had a query and responded really quickly; she kept me in the loop throughout the procedure. I can honestly say she was professional, knowledgeable, helpful and kind - a real STAR ⭐️

Gabrielle · 17 April 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Rating only, no written review.

Stephanie · 13 March 2022 · Sarah Mains Whickham

★★★★★ 5/5

Google

Rating only, no written review.

John · 13 March 2022 · Sarah Mains Whickham

★★★★★ 2/5

Google

Rating only, no written review.

Mary · 13 March 2022 · Sarah Mains Whickham

★★★★★ 5/5

Google

Rating only, no written review.

Paul · 13 March 2022 · Sarah Mains Whickham

★★★★★ 5/5

Google

Following a 2yr search to find our perfect property, a period in which Sarah Mains supported/guided us throughout, we finally found what we were looking for and are absolutely thrilled. The customer service throughout the process was impeccable, and a special mention must go to Donna Bell in sales progression, who was an absolute star. She not only made the process as stress-free as possible, but supported us from end to end, which meant the world.

Michael · 13 March 2022 · Sarah Mains Whickham

★★★★★ 5/5

Google

From the very beginning of our two year hunt to find our forever home, Donna and Amy patiently and consistently went over and above to support us along every step in our (what seemed like an everlasting!) journey. Donna B. in sales progression was equally as fantastic and knowledgeable and we truly can’t thank the three of them enough. A huge thanks to all involved and due to the outstanding 5 star service we received, we would highly recommend Sarah Mains to anyone thinking about buying or selling a property!

Rachel · 13 March 2022 · Sarah Mains Whickham

★★★★★ 5/5

Google

From my initial phone call with Megan Adams, I knew I had made the right choice choosing to sell with Sarah Mains. Megan is so thorough, super efficient, helpful, genuinely interested in me as a person and my requirements, but most of all, very friendly and professional. Any questions I have had, have been answered immediately or if that wasn't possible, within a few hours. The standard of photos were exceptional in my opinion and gave a true representation of my home. Megan has kept in contact with me regularly and as my home is sold subject to contract, she is ensuring that the sale is going to be completed in the time frame by keeping in touch with both parties. I have recommended Sarah Mains to friends based on the exceptional service that I have received, value for money and for having the most stress and hassle free sale.

Vanessa · 13 March 2022 · Sarah Mains Gosforth

★★★★★ 1/5

Google

Rating only, no written review.

Nargus · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 1/5

Google

Rating only, no written review.

Ryan · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 1/5

Google

Rating only, no written review.

Lenny · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Easy to access great service

John · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Outstanding experience buying with Sarah Mains, all of the staff that I dealt with were fantastic throughout, they kept in touch at all times with really positive communications!

Greg · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Great Estate Agent. My sell and buying experiences are very positive. I have complete confidence in the sales team, they are brilliant.

Elaine · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Thank you to Chris and Sharon Outstanding work from them both when selling our house very professional friendly and very helpful Nothing was a trouble Communication is very important and they never disappointed Thanks for making selling our home less stressful Robert and Nichola Balmer

Nichola · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 3/5

Google

What kind of estate agent would close at 1pm on a Saturday? And doesn't even pick up the phone before closing time. UPDATE: Contacted by customer services which was a nice touch, and has been reflected in my change of stars.

Andrew · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

The honest, straight forward advise we received from Sarah Mains Estate Agents was excellent and consequently the final sale price far exceeded our expectations. They are professional, helpful and courteous at all times. We would highly recommend them.

Tim · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Brilliant estate agent - all staff we dealt with during the sale of our home have been fantastic. Special mention to Chris (Low Fell branch) who really went above and beyond for us, and made a stressful time that bit easier. It was always a pleasure (and a laugh!) to speak to him.

Rebecca · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Brill staff each and everyone of them. Kept us up to date daily. Our sale and purchase went through so quickly without any stress. I highly recommend Sarah mains low fell and their brilliant staff

Julie · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 3/5

Google

The staff are great and work hard to sell your property. However Sarah Mains recommend Premier Property Lawyers as their trusted solicitors to do the conveyancing. I followed Sarah Mains' advice and did not have a good experience with Premier- far from it. Google the firm and judge for yourself from the hundreds of shocking reviews before committing yourself. One might conclude that SM's relationship with PPL casts doubt on their overall commitment to serving their customers over earning extra commissions- but judge for yourself.

Keith · 13 March 2022 · Sarah Mains Low Fell

★★★★★ 5/5

Google

Rating only, no written review.

Julie · 13 March 2022 · Sarah Mains Jesmond

★★★★★ 5/5

Google

Rating only, no written review.

Kyle · 13 March 2022 · Sarah Mains Jesmond