★★★★★ 5/5
GoogleWhat I thought would be a stressful time selling my house Dawn,Kelly and Chris from Sarah Mains put me at ease with their knowledge of the market, I went along with their advice and expertise. They organised everything and within eight day’s I had a buyer for my house. I would highly recommend Sarah Mains as they always kept in contact updating me on a daily basis. A big thank you to the staff I will definitely use them again.
Walter · 13 December 2022 · Sarah Mains Low Fell
Agent replied
Many thanks for your review Walter and for the recommendation. The Low Fell team are delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleI recently sold my house with Sarah Mains Low Fell Branch. The sale was a very smooth and quick process from beginning to end. The paperwork came through quickly and was very easy to understand with step by step instructions. Each member of the team I dealt with from Valuer to Sales Progression was exceptional. Wouldn't hesitate to recommend and use their services again.
Louise · 13 December 2022 · Sarah Mains Low Fell
Agent replied
Thank you for leaving this great review Louise, the Low Fell team are delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleRating only, no written review.
Eddie · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for your five star review Eddie.
Sarah Mains
★★★★★ 5/5
GoogleAs always Scott provided a A* service
Suki · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Thank you for taking the time to leave a five star review Suki, I really appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleGreat service and personal attention for a lovely team,
Michael · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Thank you Michael, a lovely five star review.
Sarah Mains
★★★★★ 5/5
GoogleExcellent service, Scott has been brilliant!
Nikki · 13 December 2022 · Sarah Mains Jesmond
Agent replied
That's great! Many thanks for your five star review.
Sarah Mains
★★★★★ 5/5
GoogleService exceptional, regular contact with Susan and constant updates
Highly recommend
Freda · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for taking the time to leave this review Freda, Susan is really pleased with your comments. We really do appreciate you doing this.
Sarah Mains
★★★★★ 5/5
GoogleExcellent friendly professional service keep you informed throughout the Sale/purchase highly recommend 👍 …
Michael · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Thank you for leaving your review Michael, we do appreciate it.
Sarah Mains
★★★★★ 4/5
GoogleWell located and managed property.
Chloe, Elliott and the team worked efficiently for the letting.
Highly recommended.
William · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for taking the time to leave your review William.
Sarah Mains
★★★★★ 5/5
GoogleVery pleased with the service provided during my viewing by Chloe. Excellent service was provided through to my move in date also.
Grady · 13 December 2022 · Sarah Mains Jesmond
Agent replied
That's great to read Grady. Thank you for taking the time to leave this five star review about Chloe.
Sarah Mains
★★★★★ 5/5
GoogleEveryone at Sarah Mains has been very helpful guiding me through the process of buying a house for the first time.
Josh · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for your five star review Josh, we do appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleOutstanding assistance from Lettings Consultant Elliot, consistently went above and beyond normal service. A very professional yet personal setup, have no hesitance in reccomending.
Hanney · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for this great review about Elliot. We really appreciate you taking the time to do this Hanney.
Sarah Mains
★★★★★ 5/5
GoogleMy purchase was handled with the upmost professionalism by Susan Richardson at Sarah Mains from viewing to completion. I couldn’t recommend Susan and the company highly enough!
Gavin · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Thank you for your wonderful review Gavin, I know that Susan is delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleReceived fantastic service from all members of staff that I’ve spoken to. Chloe showed me around my now new home she was so professional and really polite. Thank you!
Louise · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for your review Louise, it's great to read your comments about Chloe.
Sarah Mains
★★★★★ 5/5
GoogleHello Elliot,
Thank you for your tremendous help in ensuring my family secures a new home.
I greatly appreciate your great effort and dedication to work.
You are such an amazing, efficient, organized and result-oriented man.
You are indeed a blessing to Sarah Mains Residential Limited.
Keep up the great work and best wishes for a promising future.
Dr. Asela Agala
Asela · 13 December 2022 · Sarah Mains Jesmond
Agent replied
This is a wonderful review Asela, thank you. Elliot is thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleI changed letting agents because my previous agents were a large national company and I though the service was poor. I have found all the staff at Sarah Mains helpful and conscientious. ( they always ring back) My flat was let within three days of going on the market.
Thank you Scott, Elliot, Heidi and the rest of the staff at Sarah Mains.
John · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Many thanks for your five star review John.
Sarah Mains
★★★★★ 5/5
GoogleFrom listing the house we had more than one buyer within a week. Which is incredible. I am regularly taking advice from Paula and the team with regard to the property I am buying - as its not straightforward. I am able to say that the help and guidance is appreciated, I almost feel like we are friends rather than them providing a service.
Millie · 13 December 2022 · Sarah Mains Jesmond
Agent replied
We really appreciate your five star review. I know that Paula is delighted with your comments, many thanks
Sarah Mains
★★★★★ 5/5
GoogleMy family engaged Sarah Mains to sell a much loved family home. The service we received was fantastic from start to finish.
We immediately felt that we were in safe and confident hands from friendly, knowledgeable and above all professional people who cared about giving the best service possible.
We were kept up to date every step of the way and received invaluable advice on how to proceed - especially important for those of us who have not had property market dealings recently. Special thanks to Donna for ensuring we got over the line and sincere thanks to Manager, Susan and all her team for everything- you are brilliant!
Deb · 13 December 2022 · Sarah Mains Jesmond
Agent replied
Thank you for taking the time to leave this fabulous review Deb, we really appreciate it. I know that Donna and Susan are thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleGreat help with buying my property Rebecca young was great at keeping communication going!
Lindsay · 13 November 2022 · Sarah Mains Low Fell
Agent replied
Many thanks Lindsay, Rebecca is delighted with your review.
Sarah Mains.
★★★★★ 1/5
GoogleStruggle to give one star. I was supposed to be buying a property through auction at Low Fell branch. I won the auction and paid my deposit this was end of March. At this time I had sold my family home and was going through a separation. I was told that the property had a problem with the freehold. I was also told that the property had been sold twice before on the open market but had fallen through because of the freehold. After taking advice from the auction manager, he explained to me that an indemnity insurance would solve this problem and any high street lender would give me the mortgage. I took his advice as these people are supposed to be professional. The freehold had still not been resolved but the owner of the property agreed I could still move in and rent the property until the freehold was resolved. I did move into the property in April. Then weeks later my solicitor informed me that the indemnity insurance was not acceptable as the actual freehold did not even exist, meaning the property was not registered at all. This was going to take a long time to register the freehold. Cut a long story short, I came back off holiday on 15th September to a section 21 notice from the owner. This was giving me two months to find a new home, bearing in mind I had stupidly spent thousands on the property as I was continuesly told the property would be mine eventually. I have made numerous calls to the auction manager and the branch manager and even sent an email to Sarah Mains the director, she has not replied. I\'m now thousands of pounds out of pocket on antidepressants suffering from stress and anxiety. It has taken me weeks and weeks to get my deposit back which I received on 1st November. I am now expected to find a suitable property in 6 days. I will keep you updated and thank you for taking the time to read this. Joanne New review
Joanne · 13 November 2022 · Sarah Mains Low Fell
Agent replied
I am concerned to see that you have left a one star Google review Joanne. As you are aware the Auction Department were advised by the seller's solicitor that this property could be offered for sale by auction. All information from the seller's solicitor was conveyed to you in good faith. In order to assist you an agreement was made allowing you to rent the property until completion took place. Issues came up during the conveyance that we were not aware of which meant that completion did not take place when expected. I have been on annual leave but I will now respond to you personally in writing.
Sarah Mains
★★★★★ 5/5
GoogleFive stars is not enough.
In an awful housing market, Kelly who deals with offers became like a friend (because we had offered on so many houses….) she was always warm, kind and so helpful.
When we eventually had an offer accepted we dealt with Donna. Sarah Mains wasn’t our estate agent, but the estate agent of the lady we were buying from, so there was no need for Donna to go above and beyond for us, but she did, all the time. With difficult solicitors, Donna was an absolute god send, none of my daily (sometimes multiple times daily) phone calls were ever met with anything but loveliness and professionalism.
It has been six months of stress and sleepless night that would have been a hundred times worse without Sarah Mains and their amazing team.
Carolyn · 14 October 2022 · Sarah Mains Whickham
Agent replied
This is a wonderful review Carolyn which we really appreciate. I know that Kelly and Donna are thrilled to be recognised. Many thanks.
Sarah Mains.
★★★★★ 5/5
GoogleVERY PERSONAL SERVICE, EXCELLENT
Charmaine · 14 October 2022 · Sarah Mains Low Fell
Agent replied
Many thanks for taking the time to leave your review Charmaine, I do appreciate it.
Sarah Mains.
★★★★★ 4/5
GoogleBought a house with them it's hard to get in contact with sales progression once your offer is accepted I just sent emails in the end as that was the fastest and easiest way to get a reply, Rebecca was very helpful with the purchase and made sure we were kept updated in general it was a very smooth sale from both sides and sarah mains were a really helpful estate agents, the only thing we were unhappy with was being dumped with a broken fridge to dispose of and the estate agents and solicitors not taking any responsibility so beware if you buy a house through sarah mains and someone leaves it dumped with stuff inside you will have to deal with it out of your own pocket even though they made a profit off of you, when you bought the house
Jaz · 14 October 2022 · Sarah Mains Low Fell
Agent replied
Many thanks for taking the time to leave your Google view. Your feedback is extremely useful to us and I am sorry that it was difficult to contact Sales progression, we will certainly be looking at that. Also, apologies that you were left with a fridge to dispose of. I hope that you are now settled and will be very happy in your new home.
Sarah Mains.
★★★★★ 1/5
GoogleRobbers. Beware
David · 14 October 2022 · Sarah Mains Jesmond
Agent replied
I am sorry to see that you have left a one star review David. I would be most grateful if you could call 0191 2390815 so that we can discuss your concerns.
Sarah Mains
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