Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more

4.7

★★★★★ Excellent

1,688 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,688

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,687 reviews on Google only. Show every review

5/5

Google

I had an excellent experience with Sarah Mains Estate & Letting Agents Newcastle. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always available to answer my questions and kept me fully informed at every stage. What really stood out was their attention to detail and commitment to providing outstanding service. Everything was handled with care, and their communication was clear and consistent throughout. I would highly recommend Sarah Mains Estate & Letting Agents Newcastle to anyone looking for reliable and dedicated property professionals. A well-deserved five-star review!

Siam · 6 April 2026 · Sarah Mains Gosforth

5/5

Google

I had a fantastic experience with Sarah Mains Estate and Letting Agents in Whickham. The team was professional, approachable, and extremely helpful throughout the entire process. They made everything clear and straightforward, which really took the stress out of it. Their communication was excellent, always keeping me updated and responding quickly to any questions I had. It was clear they genuinely care about providing a high level of service and ensuring everything runs smoothly. I would highly recommend Sarah Mains to anyone looking for a reliable and efficient estate and letting agent. A truly five-star experience!

Siam · 6 April 2026 · Sarah Mains Whickham

5/5

Google

All the staff at Sarah Mains Whickham have been great letting my property quickly and professionally. I will definately use Sarah Mains again.

James · 6 April 2026 · Sarah Mains Whickham

Agent replied · 13 October 2026

Many thanks James, that's great to know. I really do appreciate your review. Sarah Mains

5/5

Google

Elliot has been extremely professional and attentive, such a smooth and fast process compared to other agencies I have dealt with. Thank you.

C · 1 April 2026 · Sarah Mains Jesmond

5/5

Google

We really appreciate Elliot’s help. He made our move smooth and stress-free!

Alia · 1 April 2026 · Sarah Mains Jesmond

5/5

Google

Elliot has been extremely professional and attentive, such a smooth and fast process compared to other agencies I have dealt with. Thank you.

C · 30 March 2026 · Sarah Mains Gosforth

5/5

Google

We really appreciate Elliot’s help. He made our move smooth and stress-free!

Alia · 30 March 2026 · Sarah Mains Gosforth

5/5

Google

Sarah Mains have been managing our rental properties in the Gateshead area since 2012. During that time they have found suitàble new tenants for us, managed changeovers, arranged relevant gas/electrical checks etc, sorted out all financial …

Ann · 22 March 2026 · Sarah Mains Low Fell

5/5

Google

To start, this 5-star review is for Jayne TB at the Lower Fell branch, not for Sarah Mains as a whole (I have issues with the company performance in the early stages of the process). …

M · 22 March 2026 · Sarah Mains Low Fell

5/5

Google

We’ve had an excellent experience with Sarah Mains managing the letting of our property. They are professional, responsive, and very knowledgeable about the rental market. …

R · 22 March 2026 · Sarah Mains Low Fell

5/5

Google

Jane singlehandledly kept me sane during this sale. She was an angel and a godsend and whatever she is being paid for her services, it is not enough. When it eventually comes time for me to sell, I will seek out Sarah Mains solely because of how professional, courteous, forthright and considerate Jane has been during our purchase.

Amanda · 20 March 2026 · Sarah Mains Low Fell

5/5

Google

An extremely professional and friendly service, would recommend to anyone wanting to sell a house. Thank-you so much for all your help and support

Jon · 13 March 2026 · Sarah Mains Gosforth

5/5

Google

They done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment

Prasathcic · 13 March 2026 · Sarah Mains Gosforth

5/5

Google

Consistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.

C · 13 March 2026 · Sarah Mains Gosforth

5/5

Google

Rating only, no written review.

Maya · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 13 April 2026

Many thanks for leaving a five star Google rating Maya. Sarah Mains

5/5

Google

Overall, it was a really positive experience from start to finish. Communication was smooth, the process was clear, and everything felt well organised. Any questions I had were answered quickly, and the service was consistently professional. I appreciated the attention to detail and would definitely recommend this to others.

Wayne · 13 March 2026 · Sarah Mains Gosforth

5/5

Google

I have been a tenant for 6 months and it has been a lovely experience. All questions have been answered quickly and with great communication. They are easy to contact and all staff are always very friendly.

Eva · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 13 April 2026

We really appreciate you taking the time to leave this lovely review Eva - thank you. Sarah Mains

5/5

Google

Rating only, no written review.

Errol · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 23 June 2026

Many thanks for your five star rating Errol. Sarah Mains

5/5

Google

I had a very good experience with Sarah Mains in finding somewhere to live. Lucas Warnock was the person to show me around the house and helped me find somewhere to live. I would recommend anyone who is looking to rent a house to use Sarah Mains. It is a good Estate Agent with professional staff.

Sutheekarn · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 23 June 2026

Many thanks for taking the time to leave this great review for Lucas, he is delighted with your comments. Sarah Mains

5/5

Google

Sarah Mains have been great from start to present in terms of explaining the rental process to me and the delivery of the service. I would absolutely recommend them for property listing and management of rentals.

Georgia · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 16 January 2026

Many thanks for leaving us a five star rating Georgia. Sarah Mains

5/5

Google

Scott Thomas was incredibly professional, direct and reasonable when it came to renting my home. This made the process flow very easily and without worry. I would highly recommend Sarah Mains Lettings and to Scott’s expertise within there rental team. Thank you

Noah · 13 March 2026 · Sarah Mains Gosforth

Agent replied · 30 March 2024

Thank you for your review Noah, it was great to read and Scott is really happy with your comments. Sarah Mains

5/5

Google

Great service from this brance staff are excellent

Carl · 13 March 2026 · Sarah Mains Whickham

5/5

Google

Rating only, no written review.

Christine · 13 March 2026 · Sarah Mains Whickham

Agent replied · 13 April 2026

Many thanks for your five star Google rating Christine. Sarah Mains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.

EA Masters by year, 2022 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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