1/5
GoogleRating only, no written review.
Agent replied
I am sorry that you have had cause to leave a one star review David. Someone will be in contact with you about the issues. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU841 reviews · 841 on Google (4.7)33 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD424 reviews · 424 on Google (4.8)5 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA421 reviews · 421 on Google (4.8)5 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB293 reviews · 293 on Google (4.7)7 in the last 90 days
Reviews on Google
Showing 1,715 reviews on Google only. Show every review
Google5/5
GoogleUse the service more than 3 years. Happy with that.
Agent replied
Thank you Jeremy, we really appreciate your custom and your five star review. Sarah Mains
5/5
GoogleElliot helped me a lot during my search for a new home! Thank you
Agent replied
Thank you for your five star review Derya, it's great to read that Elliot was so helpful. Sarah Mains
5/5
GoogleOutstanding! Excellent customer service and very helpful. Best in the business Highly recommend
Agent replied
Many thanks Lee for your five star review and for your recommendation, we do appreciate it. Sarah Mains
5/5
GoogleI always receive an excellent service and find the staff professional and friendly at all times.
Agent replied
Many thanks for leaving us a five star review Carole, we do appreciate it. Sarah Mains
5/5
GoogleAmy was amazing, really helpful and great at keeping me updated. Thank you again!
5/5
GoogleReally helpful and easy to contact. Any issues with the property are sorted promptly.
Agent replied
Many thanks for leaving five stars for us Yas. Sarah Mains
5/5
GoogleVery helpful at Sarah mains they were very kind and friendly I could approach them with any query I had and it was answered promptly great service
Agent replied
Thank you Barbara, we really appreciate your five star review. Sarah Mains
5/5
GoogleWe have just sold and bought with Sarah Mains and couldn't recommend them enough. Our property sold within 1 week of being on the market. Every member of the team that I have dealt with have been extremely friendly and helpful and the communication has been excellent. Dawn did a fantastic job with the photographs and advertisement, Kelly was extremely proactive with bookings and feedback and Amy hosted a great open day for us. The rest of the team have also been very helpful and there is always someone to speak to and offer advice. They are now doing a great job with progressing our purchase. Thank you all so much from Michelle and Darren Harrison.
Agent replied
Thank you for your wonderful review, the Low Fell team are thrilled with your comments. Sarah Mains
5/5
GoogleGreat team and great service. Chris was great at sorting everything we needed. Can’t fault from minute we got the valuation.
Agent replied
Many thanks for taking the time to leave your review Craig, we really appreciate it. Sarah Mains
5/5
GoogleIt's the online experience that got me impressed and when I met Elliot he was very professional and helpful.thank you.
Agent replied
Many thanks for taking the time to leave a five star Google review, we really appreciate it. Sarah Mains
5/5
GoogleUsed Sarah Mains recently and had an excellent service, would definitely recommend them and thank you very much Amy Caine x
Agent replied
That's great to hear. Thank you for taking the time to leave this review and for your recommendation. Sarah Mains
5/5
GoogleAmy Caine was Very helpful throughout, would definitely recommend to use Sarah mains Lowfell branch.
Agent replied
That's great Jordan, many thanks. Amy is thrilled with your comments. Sarah Mains
5/5
GoogleElliot was a massive help throughout my move and would definitely recommend him to anyone else looking to rent or purchase a property.
Agent replied
Thank you Tom, we really appreciate your review. Elliot is delighted with your comments. Sarah Mains
5/5
GoogleUnreal experience buying our family home from Chris at Sarah mains low fell. What a polite professional man always available to help
5/5
GoogleChris is always an amazing! Has really helped us through our process of buying our first home!
Agent replied
Many thanks Ashleigh, I know that Chris is thrilled with your review. Sarah Mains
5/5
GoogleI have been looking for a house to rent and Chloe Moore, has been so helpful and efficient. I would highly recommend asking for her by name if you are looking to rent a property.
5/5
GoogleAmy Caine and Chris Huddleston where in constant contact with us during the sale of our home. Very professional and highly recommended!
Agent replied
That's great Lee. Many thanks for taking the time to leave a five star review. Sarah Mains
5/5
GoogleHave to say, I received fist class service from Chloe at Sarah Maines, she dealt with my enquiry promptly and professionally, making the whole experience so easy, thank you so much for sorting everything out. 😊 …
Agent replied
This is a great review Ian, many thanks. Chloe is really pleased with your comments. Sarah Mains
5/5
GoogleKelly Docherty from the Low Fell branch is a gem! My family has been stressing for years trying to find a house and Kelly has been perfect from start to finish 😁 Thank you Kelly💙 …
Agent replied
She certainly is! Thank you for the fabulous review. Sarah Mains
5/5
GoogleChris (Low Fell branch) was so helpful when trying to find my ideal property. He was so patient and absolutely amazing….Thanks so much Chris you’re a ⭐️
Agent replied
This a great five star review for Chris. Many thanks Lucy. Sarah Mains
5/5
GoogleReally friendly staff, completed my sale quickly and professionally, could not recommend Donna Bell as a sales progressor more!
Agent replied
Thank you for this great review Elle, Donna is thrilled with your comments. Sarah Mains
5/5
GoogleAll the member's of staff I spoke to were very polite and helpful, Elliott in particular was informative, great at chasing things up and prompt with responses, it's made a 300 mile relocation much less stressful.
Agent replied
I am very happy to read this Jess. Thank you for taking the time to leave your review. Sarah Mains
5/5
GoogleWe’ve used Sarah Mains for sales and rentals for over 15 years and wouldn’t use another agent. They keep in regular contact regarding viewings on our current property and we know the staff are driving hard to try and secure a sale for us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in County (1)ESTAS 2026
- Tyne And Wear: Lettings (Landlords), Low Fell
- Best in Postcode (2)ESTAS Best in Postcode 2026
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
