5/5
GoogleElliot has been very approachable & helpful in sorting out the place we wanted to rent.
Agent replied
That's great, many thanks for taking the time to leave this review about Elliot. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU841 reviews · 841 on Google (4.7)33 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD424 reviews · 424 on Google (4.8)5 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA421 reviews · 421 on Google (4.8)5 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB293 reviews · 293 on Google (4.7)7 in the last 90 days
Reviews on Google
Showing 1,715 reviews on Google only. Show every review
Google5/5
GoogleGreat experience with Susan & Graeme from Fine & Country. Very respectful, knowledgable and top service all round. Also, the photography is streets apart from others I have seen. Definitely recommend them to anyone selling a house.
Agent replied
Many thanks for your five star review Jon. We really appreciate you taking the time to do this, Susan and Graeme are delighted with your comments Sarah Mains
5/5
GoogleWe would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!
5/5
GoogleScott at Sarah Mains has supported me three times re: different properties with finding a tenant. Scott is always helpful, friendly & professional. I love their Video Service I have referred family & friends to Sarah Mains, as I know they will receive an excellent service
Agent replied
Many thanks for your great review Pamela and your referrals, we really do appreciate it. Sarah Mains
5/5
GoogleFrom first speaking to Susan from Fine & Country I warmed to her. Her friendly and very helpful manner was always there on the other end of the telephone. She would regularly update us on the progress of the sale and purchase of our new property. I really feel if not for Susan we wouldn't be in our new property now! Thankyou so much Susan for finding our perfect new home!!!
Agent replied
This is a great review Dawn, I know that Susan is thrilled with your comments. Many thanks Sarah Mains
5/5
GoogleThank you to Fine & Country and in particular Susan and Graeme, who are true professionals in their field. We had not sold a house for over 30 years so were somewhat out of touch with procedures but Susan kept us updated and reassured us at every stage of the process and thanks to her everything seemed to proceed seamlessly and we really feel she went the extra mile in achieving a good deal for us. Her warm, friendly approach immediately put us at ease and gave us complete confidence in her and we would highly recommend her to anyone selling their home.
Agent replied
Many thanks for your wonderful five star review Yvonne. Susan and Graeme are delighted with your comments. Sarah Mains
5/5
GoogleJane Toberty - Bland & all staff at Whickham Branch have always kept me up to date on everything from arranging the best times for both client and ourselves and also on letting us know what the client’s feedback was. That’s why I have given a 5 star review Would highly recommend to all of my friends Regards Garry & Elenor Hinton
Agent replied
That's great to read Garry, many thanks. I know that the Whickham team are delighted with your comments. Sarah Mains
4/5
GoogleWell located and managed property. Chloe, Elliott and the team worked efficiently for the letting. Highly recommended.
Agent replied · 30 December 2023
Many thanks for taking the time to leave your review William. Sarah Mains
5/5
GoogleRented via Sarah Mains for 1 year. Any maintenance problems were quickly addressed by Phil Hunt and then acted upon. Would recommend renting with them.
Agent replied · 30 December 2023
Many thanks for your five star review Millie, we really appreciate it. Sarah Mains.
5/5
GoogleWe would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!
5/5
GoogleWe would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!
5/5
GoogleRating only, no written review.
Agent replied
Many thanks for your five star review Joanne Sarah Mains
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic and friendly service from everyone. Very professional and was kept in the loop at every stage.
Agent replied
Many thanks for your five star review Lynne. We appreciate you taking the time to do this. Sarah Mains
5/5
GoogleThe entire process was very professional and I got all the information that I required before I asked, which was very helpful.
Agent replied
That's great to read Oladele, many thanks for taking the time to leave this review. Sarah Mains
5/5
GoogleDuring a rather stressful process Donna was absolutely amazing, always there when required to assist with any questions and queries that arose. Thank you.
Agent replied
Thank you Mark, it's great to read your comments about Donna. Sarah Mains
5/5
Googlethe girls have been amazing and would like to thank especially Lisa, Donna, Kelly and the rest of the team for all of there help it is much appreciated
Agent replied
Many thanks for your lovely review Jeanette, we really appreciate it. Sarah Mains.
5/5
GoogleMy sale is nearly complete and all the girls that I have dealt with have been lovely. I would have no hesitation in using Sarah Mains again.
5/5
GoogleJane has been amazing, getting in touch with me when something comes on the market I might be interested in, advising me to change my search when it has been quiet and always in touch with feedback off viewings or just to see how I'm getting on looking for a property! 😊 …
Agent replied
A great five star review for Jane, many thanks Caroline Sarah Mains
5/5
GoogleA big thanmkyou to both Kelly and Donna at the whickham.branch. An excellent service throughout the process. Regular contact and updates making the whole process stress free..Could not have asked for more.
Agent replied
Many thanks Karen for your five star review, Kelly and Donna are delighted! Sarah Mains
5/5
GoogleExtremely helpful and a great letting agent. Had issues getting into a property but Elliot was super helpful and swift in getting me a great alternative. Couldn’t fault their services! Would definitely recommend.
Agent replied
Thank you for taking the time to leave a five star review Tom, Elliot is very pleased with your comments. Sarah Mains
5/5
GoogleSarah Mains sold two houses for me in the summer of 2022 and were extremely professional throughout. They kept me informed weekly of progress and also advised me of the best way to deal with offers on my house. Highly recommended.
Agent replied
Thank you Christina. We really appreciate your lovely review and your recommendation. Sarah Mains
5/5
GoogleOutstanding, efficient, bespoke and extremely friendly and informative service from the entire Whickham team dealing with the sale of my property. Emma, Jane, Kelly, Donna and Ellie to name but a few. Smashing bunch. Would thoroughly recommend. Absolutely faultless.
Agent replied
Many thanks for your great review Karen, our Whickham team are absolutely delighted. Sarah Mains
5/5
GoogleThe staff at Whickham were really helpful when we purchased our house recently. Donna in Sales Progression was amazing, do friendly and nothing was too much trouble. Would definitely recommend. Thanks so much to all of you
Agent replied
That's wonderful Joanne, many thanks for your review. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in County (1)ESTAS 2026
- Tyne And Wear: Lettings (Landlords), Low Fell
- Best in Postcode (2)ESTAS Best in Postcode 2026
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
