5/5
Excellent communication throughout process. Jane was very helpful and informative at each stage.
Agent replied · 30 December 2023
Thank you for leaving your review Lee, Jane is delighted with your comments. Sarah Mains

Trusted Agent profile · Tyne & Wear
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,715 reviews on Google only. Show every review
5/5
Excellent communication throughout process. Jane was very helpful and informative at each stage.
Thank you for leaving your review Lee, Jane is delighted with your comments. Sarah Mains
5/5
Excellent service from start to finish. Always returned my calls quickly. Felt they always acted in my best interests.
Many thanks for your lovely five star review Madeleine, we really appreciate it. Sarah Mains
5/5
great experience with this company and would highly recommend from arranging viewings to promptly helping with any queries raised I must also mention the great support from Jane the best chaser who kept us up to date and informed until the day we moved her service has been first class we would not hesitate to use again.Well done girls.....
What a great review, many thanks Billy. Jane was delighted to read your comments. Sarah Mains
5/5
I had a Very supportive member of staff Jane thoberty, she was very supportive throughout the house purchase, and very dedicated, responded to emails and phone calls, and was very kind throughout my stress
5/5
The Sarah Mains team have been wonderful at every step of the way through the buying, selling and completion process, and even beyond to get us the information we needed to settle in. They have been compassionate and understanding, and highly supportive through a stressful time. I wouldn’t hesitate to use them again if I ever decide to move.
Thank you for your great review Anna, the Low Fell team are really pleased with your comments. Sarah Mains
5/5
Jane has been great throughout this process. It is 30 years since our last move so have needed a lot of hand-holding. She never tires of my endless questions. Jane has been an invaluable link between our buyers and sellers.
Thank you for taking the time to leave this five star review Susan, Jane is thrilled with your comments. Sarah Mains
5/5
Thank you Jane Toberty-Bland , a real asset to Sarah Mains Low Fell branch always professional, helpful , knowledgeable and cheerful with what has been a protracted sale process . Very grateful to Jane for making sure I was kept updated all times and diligently followed up all parties to keep the sale on track!
Many thanks for this fabulous review Kelly, I know that Jane is delighted with your comments. Sarah Mains
5/5
Their communication skills were truly outstanding, keeping me well-informed at every step. From the initial consultation to the final closing, they ensured that I was always in the loop, addressing any questions or concerns promptly. This level of transparency and commitment made the entire experience smooth and stress-free. I couldn't be happier with their professionalism and dedication to their clients.
What a wonderful review Paul, many thanks for taking the time to write this. Sarah Mains
5/5
Sarah Mains were fantastic from start to finish! We found our dream house in a difficult position; one house sold (with SM and one still to sell also with SM). I was frantically trying to sell my house and ensure our dream house didn’t get away and SM were supportive of every aspect of the process, my multiple request and questions and all my anxiousness on top of that. Highly recommend! They get the job done and I’m now in my dream home!
Many thanks for your review Tarina, so pleased to read that you are now living in your dream home! Sarah Mains
5/5
This is the second property we have sold through Sarah Mains and on both occasions we have found the service to be excellent. The communication was first class and support was always available when we needed it and we were kept up to date with progress of the sale and purchase throughout. I would highly recommend the company and would like to offer a special thank you the Low Fell team for the excellent service and support they provided.
Thank you for your wonderful review Paul. The Low Fell team are thrilled with your comments. Sarah Mains
5/5
I just want to say that I couldn't be happier with their service. From start to finish, they went above and beyond to make the process smooth and stress-free. Communication was outstanding. They were always quick to respond to my inquiries and kept me updated every step of the way. It's clear that they value their clients and prioritize their satisfaction. I highly recommend Sarah Mains to anyone in need of real estate services because of their dedication, professionalism, and expertise. I'm incredibly grateful for their assistance in finding my new rental, and I couldn't be happier with the outcome. I would like to express my gratitude to Elliot, one of the dedicated professionals at Sarah Mains. His exceptional service and unwavering commitment made a significant difference throughout my rental process. He was always there to answer my questions and provide guidance. Thank you Elliot and the entire team at Sarah Mains for your outstanding support and hard work!
I was delighted to read your wonderful review Rafael, I know that Elliot is thrilled with your comments. Many thanks. Sarah Mains
5/5
Rating only, no written review.
Thank you Rafael for your five star Google review. Sarah Mains
5/5
Donna and the whole Sarah Mains team have been fantastic dealing with our house sale. Couldn’t recommend them enough! Been fantastic from start to finish.
Thank you for your five star review and recommendation Jack. The team are very happy with your comments. Sarah Mains.
5/5
Donna was great throughout the whole process. As a first time buyer it can be a daunting experience at times with a lot of questions to ask. Donna was always on hand to advise and felt very supported throughout. Would highly recommend!
Many thanks for your review Lucy, Donna is thrilled with your comments. Sarah Mains
5/5
Highly recommend Sarah mains Jesmond branch. Donna B from the sales progression team has been incredible, she has proven to be knowledgeable regarding this industry - our many queries were answered effortlessly and promptly, supporting us throughout the entire process whilst putting us at ease. In general a friendly, kind, professional person who made the whole experience pleasant, thank you very much for all of your hard work and support it wouldn't have been possible without you. Kelly also made an incredible first impression of the company, her positive energy was infectious and her customer service was excellent, amazing team!
Many thanks for taking the time to leave this wonderful review for Donna and Kelly, we really appreciate it. Sarah Mains
5/5
Donna is very efficient and polite , and very professional. She cares and understands about any concerns you may have during what can be a very stressful time
Many thanks Stephen for taking the time to leave this great review for Donna. Sarah Mains
5/5
We had a very positive experience with Sarah Mains, from Emma valuing our house and us selling within a few days, to Donna in after sales who was really friendly and did a brilliant job at keeping us up to date at every step of the process and always easy to contact. Thank you for your help!
A great review! Many thanks Laura, we really appreciate you taking the time to do this. Sarah Mains
5/5
Rating only, no written review.
Thank you for leaving a five star review Peter. Sarah Mains.
5/5
The front end of the service was excellent, a special mention to Chris Huddleston and Amy Caine who supported the sales negotiating team and Sharon and Lindsey who supported the sales progression team.
That's great Grant, many thanks for the brilliant review. Sarah Mains
5/5
Super Speedy & friendly service from Amy Caine at the Low Fell branch. Sold our home within the 1st week over what we wanted & was on hand at every step. Highly recommend her & her team. Thanks.
Amy is delighted with your review Jenna, I really appreciate you taking the time to do this. Sarah Mains
5/5
I can't fault the service in any way that we have received at Sarah Mains. Amy Caine has been fantastic setting up the initial meeting, informing us fully of the process and making sure we were kept up to date at all points. She has made the process seamless and we can't thank her enough. Special thanks also to Kelly, Chris and Josh who updated us with all the appointments and feedback. Always friendly, polite and efficient. It has taken away all the stress! Thank you 😊
This is a wonderful review for Amy and the team, I really appreciate you taking the time to do this. Sarah Mains
5/5
Donna Bell is an absolute star. She has been so helpful throughout our sale/purchase and put our minds at ease with any concerns we had. I would recommend Sarah Mains but particularly Donna without hesitation!
I was delighted to read your review about Donna, she certainly is a star! Very many thanks Carol. Sarah Mains
5/5
Just sold my property through Sarah Mains Low Fell and all I need to say is first class service from start to finish. I’d like to thank Donna and the rest of the team for selling my property so quickly and highly recommend to anyone buying or selling a property. Thanks again :)
Thank you for your great five star review Len and for your recommendation. We really appreciate it. Sarah Mains
5/5
Donna has been incredible, handling both the sale of our home and the purchase of our new one. She was always on hand to give good advice and the service we received from Sarah Mains as a whole has been fantastic from start to finish. So professional and the photos / videos showed our home in the best and most accurate light. Thank you!
Many thanks for your five star review Louise, Donna is delighted with your comments. Sarah Mains
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The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.

Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.