5/5
Recently used Sarah Mains to move into a new home and everyone we spoke to was quick to reply and happy to help, huge thanks to Lyndsey for all her help

Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
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Sarah Mains's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Showing 1,687 reviews on Google only. Show every review
5/5
Recently used Sarah Mains to move into a new home and everyone we spoke to was quick to reply and happy to help, huge thanks to Lyndsey for all her help
5/5
The whole team at Sarah Mains have been friendly, polite, helpful, responsive and professional in dealing with the sale of my property, making it an incredibly stress free experience!
5/5
Everyone I encountered at Sarah Mains Low Fell was very friendly and professional. I would especially like to thank Lindsey, who was incredibly helpful, understanding and always responded quickly to any questions I had.
5/5
Rating only, no written review.
5/5
Sarah Mains were exceptional throughout the whole process, they are in a different league to their competitors. When we decided to sell our house we obtained 5 different valuations. Some didn't bother to view the house before giving their valuation and didn't seem overly bothered. Jacob came, clearly cares about what he does, developed a strategy for selling with us, organised amazing photos and video. His communication was excellent throughout. Not only that, everyone we spoke to or handled our case was amazing. Kelly was always prompt, friendly and extremely efficient. Donna was also great to speak to and a huge asset when times got slightly difficult. I was often hearing information from the team at Sarah Mains before hearing it from my solicitor. I couldn't recommend Sarah Mains enough. There's a brilliant team there operating a different model to their competitors...and it's clearly to their advantage. Thank you to the team at SM.
That really is a fabulous review Sam! The whole team are delighted with your comments, many thanks. Sarah Mains
5/5
We decided to sell our home with Sarah Mains as we were very impressed with the initial communication and how quick they booked our valuation and photos in. Amy Caine came to value our home and was brilliant, really knowledgeable and friendly! Jane Toberty-Bland has been keeping me updated weekly on the sale and purchase side of things and has been amazing!
5/5
"I had a fantastic experience with this letting agent. They were professional, responsive, and genuinely helpful throughout the entire process. They made finding and securing my new home easy and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything ran smoothly. I highly recommend their services to anyone looking for a reliable and friendly letting agent."
That's great Blossom, we really appreciate you taking the time to leave your review for our lettings team. Sarah Mains
5/5
I used Sarah mains to put my house on the market, Amy came round and explained everything fully , she was very professional and the price she gave was good, photos and video were done within a week and a successful offer was received, I …
That's a great review Kelly. Thank you so much for taking the time to leave this review for Amy and the Low Fell team. Sarah Mains
5/5
Every team member from low Fell office have been great!! Making moving easier
Thank you Maxine! We really appreciate you taking the time to leave a review for us. Sarah Mains
5/5
Very professional outfit, with highly knowledgeable and hardworking staff.
I was delighted to read your review Michael, many thanks for taking the time to write this. Sarah Mains
5/5
The Agents are very friendly and efficient and you are always kept up to date with progress without having to ask.
Many thanks for your five star review Michael, we really do appreciate it. Sarah Mains
5/5
We recently sold our property through Sarah Mains Estate Agents and had a fantastic experience from start to finish. The whole team was professional, responsive, and incredibly helpful throughout the entire process. Communication was excellent at every stage, and they made what can often be a stressful experience feel smooth and well managed. Their knowledge of the market and attention to detail really stood out, and we always felt confident that our sale was in good hands. We would highly recommend Sarah Mains to anyone looking to buy or sell a property. Thanks again to the team for all your hard work and support!
5/5
I would like to give Donna Bell an excellent for the professional service and advice during our sale. She was always there to provide feedback and support. Thankyou Donna
5/5
Sarah mains have been excellent from Emma who valued my house to the amazing chantel who kept us updated every step. Great firm and always look to value at the right price,. Thanks again
Many thanks for taking the time to leave this great review for Emma and Chantel - we really do apprecaite it. Sarah Mains
5/5
Jane (sales progression) has been amazing throughout, she has been a reliable point of contact and has been quick and knowledgable with resolving any issues encountered throughout the process of buying a property, we can’t thank you enough!
That's great to know Matty, Jane really does appreciate your lovely review, many thanks. Sarah Mains
5/5
Wow what can I say ! Jane in the office has been outstanding on getting my house move completed, she updates you at every opportunity, listen to what you have to say and all in all she has done her best if not more than her best , Well done and keep up the great work x
Thank you for your wonderful review Lisa, Jane is delighted with your comments. Sarah Mains
5/5
I've had consistently excellent service from the Sarah Mains team, in partiuclar from Phil and Claire. The team are proactive, responsive and transparent in all my dealings with them as a landlord. I highly recommend to anyone looking to work with a lettings agent.
That's a great review Robert! Many thanks, we really do appreciate it. Sarah Mains
5/5
Great service from the team… special thanks to Claire Morris for her prompt action regards my invoices 😁 …
Many thanks for your five star Google rating Michael. Sarah Mains
5/5
Excellent service managing my flat for me. Claire Morris is very helpful and responsive
Thank you for taking the time to leave your review Robin, Claire is delighted with your great comments. Sarah Mains
5/5
I'm a first time buyer, going through the process of purchasing my first home and I've had a great experience with Sarah Mains. They've been friendly, responsive, and have been happy to answer any questions that I have.
Thank you Sophie, I was delighted to read your great review. Sarah Mains
5/5
After being with a different agent for some time and feeling I was getting nowhere close to selling my property, I called Sarah Mains and switched over to them. Within a week I had numerous offers to choose from. On accepting the offer, the process has been very quick and smooth. I had regular updates from Sarah Mains and they were always on hand if I needed them for anything. The whole thing has took a small 12 weeks! I am so impressed with the speed of everything and grateful for the help to sell my home! Thank You
That's wonderful Jessica! Thank you for leaving us your review, we really do appreciate it. Sarah Mains
1/5
I have had an awful experience with a property let out next door via Sarah Mains. I would consider this if you are mindful of your neighbours who will be next door to your tenants. A family moved in next to my property over a year ago via Sarah Mains and there is now a distinct smell of weed in my garden constantly and coming through my windows which is concerning particularly when this happens in the morning. Yet these people are responsible for children. Rocks have ended up on my paving slabs as if thrown at my house. The adults look over my fence directly as their garden is raised up from mine so this is also disconcerting. They do this blatantly and not in any kind of unavoidable way. I cannot enjoy my garden/open garden facing windows and these irresponsible people seem to have no desire to move out so I am stuck in this situation yet Sarah Main deemed them acceptable tenants via whatever references were provided. It does not appear as though the property is regularly inspected. I bought my property yet I am the one feeling like I should move out even though this is clearly a section 8 situation yet the home owners live abroad and SM just pass the information on and that’s about it.
I am concerned to read your review Claire. I would be grateful if you could call our Customer Services Department on 0191 2390815 so that we can discuss this with you. Sarah Mains
5/5
My letting process with Sarahmains Estate Agent was very smooth and hassle free. They are so organised and very responsive. Special thanks to Lindsey Donaldson, the agent who handled my entire letting from the viewing of the property to my …
5/5
I had an excellent experience with Sarah Mains Estate & Letting Agents Newcastle. The team was professional, friendly, and highly efficient, making the entire process smooth and stress-free. They were always available to answer my questions and kept me fully informed at every stage. What really stood out was their attention to detail and commitment to providing outstanding service. Everything was handled with care, and their communication was clear and consistent throughout. I would highly recommend Sarah Mains Estate & Letting Agents Newcastle to anyone looking for reliable and dedicated property professionals. A well-deserved five-star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards.
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