Trusted Agent profile · Tyne & Wear
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,715 reviews on Google only. Show every review
5/5
GoogleFirst class. We felt that the team looked after our best interest from the start of the process to the end. FIRST class from every member of the team at every process of the journey . Thanks
Many thanks for taking the time to leave this great review. We really appreciate it Geraldine. Sarah Mains
5/5
GoogleChantal m was a great help and very friendly, couldn't have done enough for me and answered all my questions. Same with Scott Thompson every question answered straight away and straight forward very friendly
Thank you Matthew for the great review for Chantel and Scott, much appreciated. Sarah Mains
5/5
GoogleChantel made the process so easy; very efficient and friendly too. Would always use Sarah Mains for all estate agent services!
Thank you for taking the time to leave a review Alice, Chantel is delighted with your comments. Sarah Mains
5/5
GooglePhil and the team at sarah mains look after one of my properties. I can't recommend them highly enough. always on the ball and so efficient.
That's a great review Paul, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleMassive thanks to Dawn, Chantelle and Kelly through handling both our sale and purchase. Chantelle was very proactive in organising viewings for our sale, which was agreed within a week and a half over asking price. Dawn provided excellent advice at the start of the process over what we needed to do to complete our sale and purchase. Would highly recommend!!
Many thanks for your lovely review Alex, the Low Fell team are thrilled with your comments. Sarah Mains
5/5
GooglePhil at Sarah Mains has been looking after our property for almost 12 years and in that time has always provided excellent service. He’s on hand whenever we need him to sort out any issues and he is always efficient, professional and friendly
5/5
GoogleA massive thank you to all the team at Sarah Mains for helping me sell my house. I originally bought my house with sarah mains and my experience was excellent so i decided to sell with them too. Amy Caine was a massive help with getting my house onto the market. She was so lovely to chat to and was so enthusiastic about my house which gave me a lot of confidence when showing it to buyers. Amy knew a lot about the local area and talked me through the value of the house. She answered all my questions and booked appointments with me at the end of the day to fit in with my work schedule. The rest of the team have also helped me out loads making the experience stress free! Thank you everyone so so much, i really appreciate everything.
Many thanks for your fabulous review Caitlin, the Low Fell team are thrilled with your lovely comments. Sarah Mains
5/5
GoogleThe service from Sarah Mains has been exceptional from the initial valuation to date. I chose Sarah mains based off the initial customer service I received from Josh and I’m so glad I did. Chantel and Jacob booked all the viewings and they were so helpful. Kelly was great and really knowledgeable which helped through the last and final process. Couldn’t recommend Sarah Mains enough.
We really appreciate your review and your recommendation Robyn, thank you so much. Sarah Mains
5/5
GoogleReliable and efficient service from the beginning to the end of the house selling process. Everyone that works at Sarah mains that I had contact with were professional and helpful. I can’t recommend Sarah mains highly enough and wouldn’t hesitate to use again.
We really appreciate your great review and your recommendation Joanne, many thanks. Sarah Mains
5/5
GoogleThank you so much for your great service. Finally a homeowner thanks to you.
That's great to read Serif, many thanks for your five star review and good luck in your new home. Sarah Mains
5/5
GoogleReliable and efficient service from the beginning to the end of the house selling process. Everyone that works at Sarah mains that I had contact with were professional and helpful. I can’t recommend Sarah mains highly enough and wouldn’t hesitate to use again.
We really appreciate your great review and your recommendation Joanne, many thanks. Sarah Mains
5/5
GoogleWhat great staff in the Whickham office nothing was to much, all the team made the process so easy.
That's great Trever, many thanks for taking the time to leave a five star review. Sarah Mains
5/5
GooglePhil is pro-active, efficient and always provides a great service for both tenants & landlords. Highly recommend Sarah Mains
Thank you for the great review Tina....and for your recommendation, we do appreciate it. Sarah Mains
1/5
GoogleShare boundary with Sarah mains managed property. David from the whickham branch repeatedly lied about getting quotes for shared fence, then denied lying. Tenants have said there are lots of issues that are not resolved. Unhelpful unless they are receiving money
I was disappointed to see that you felt the need to leave a one star review. My Customer Services Manager immediately contacted the tenants you refer to and they do not agree with your statement, they are happy with the service they receive from Sarah Mains Residential. David has not lied about getting quotes for the fence. Sarah Mains
5/5
GoogleI highly recommend Phil Hunt. Thanks for all you have done for the last few years, it’s very much appreciated.
Many thanks for your five star review Robina. Phil is delighted with your comments. Sarah Mains
5/5
GooglePhil provides a fantastic service. Good advice, promptly delivered, nothing is too much trouble for him. Always good humoured and polite. He’s a pleasure to work with.
That's a great review for Phil, many thanks John. Sarah Mains
5/5
GoogleExcellant service and help from Phil Hunt at Sarah Mains Whickham. Been with Sarah Mains for approximately 10 years and Phil has given me the best service and information I've ever asked for. No problem big or small has not been dealt with the utmost professionalism. He answers every query or question and is always happy to suggest the best option for me. I would definately recommend anyone looking for an estate agent contact Phil Hunt at Sarah Mains.
That's a fabulous review Graeme, many thanks. Phil is delighted with your comments. Sarah Mains
5/5
GooglePhil Hunt manages my portfolio and has done so for the past 8 years. The service I receive is absolutely outstanding. Phil takes away all the anxiety and stress and everything runs like clockwork. His knowledge is first class and everything he quotes/predicts/says is accurate to the day (timelines) and pound(s). Due to Phil's management of the properties I believe it saves me money in the long run instead of trying to run them myself. If I could give a higher rating than 5* I would. Phil's service is frankly excellent.
What a fabulous review for Phil. Many thanks for taking the time to write this Scott. Sarah Mains
5/5
GoogleFive star service from Phil at Sarah Mains consistently over a long period of time. Reliable and responsive service and one of the best agents I have dealt with. I would recommend.
That's great to read, many thanks for your review Nick. Sarah Mains
5/5
GoogleI am very happy with the service from Phil the Tenancy Manager at Sarah Mains. He is friendly and has a calm, professional, reassuring approach. He has been really efficient and helpful throughout the tenancies we have had. Always fair and honest. Thank you for all your help and continued advice and support.
Thank you for your lovely five star review Melanie, we really appreciate it. Sarah Mains
5/5
GooglePhil Hunt has provided great service for my rental property
Many thanks for this great review, we really appreciate it. Sarah Mains
5/5
GooglePhil Hunt and all the staff at the Whickham branch have been tremendous in helping me manage the tenancy at my property.
Many thanks Andrew, Phil and the Whickham staff are delighted with your review. Sarah Mains
5/5
GooglePhil has managed our property for a number of years and and we have been delighted with the service he has provided. He has dealt with any issues with great professionalism, sourcing tradesmen at competitive rates and ensuring that we always receive the best service
Many thanks Brian, this is a great review and we do appreciate it. Sarah Mains
5/5
GoogleGreat service from Phil Hunt! Very helpful and responsive! Thank you, Phil!
Thank you for taking the time to leave a five star review Hristo, much appreciated. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
