5/5
GoogleAmy was fantastic very helpful and would recommend. House sold very fast
Agent replied · 20 June 2024
That's great Eric! Many thanks for leaving this lovely review for Amy. Sarah Mains
Trusted Agent profile · Tyne & Wear
Sarah Mains estate agents in Low Fell, Jesmond, Gosforth and 1 more
★★★★★
1,716 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Jesmond, Gosforth and Whickham (Tyne & Wear). Together they have 1,716 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Sarah Mains's four offices, most reviewed first. Each has its own page.
- Sarah Mains Low Fell4 Beaconsfield Road, NE9 5EU841 reviews · 841 on Google (4.7)33 in the last 90 days
- Sarah Mains Jesmond18c Osborne Road, NE2 2AD424 reviews · 424 on Google (4.8)5 in the last 90 days
- Sarah Mains Gosforth75 High Street, NE3 4AA421 reviews · 421 on Google (4.8)5 in the last 90 days
- Sarah Mains Whickham8 -10 The Square, NE16 4JB293 reviews · 293 on Google (4.7)7 in the last 90 days
Reviews on Google
Showing 1,715 reviews on Google only. Show every review
Google5/5
GoogleGreat service, very efficient and professional, would definitely use again.
Agent replied · 20 June 2024
Thank you so much for taking the time to leave your five star review Maria. Sarah Mains
5/5
GoogleVery professional service, house was sold within a fortnight and very well handled. Happy customer!
Agent replied · 20 June 2024
That's great Steven! Many thanks for taking the time to leave a review Sarah Mains
5/5
GoogleIt was a pleasure dealing with Chantel, she was helpful and very friendly. It was such a positive experience for us.
Agent replied · 20 June 2024
Many thanks Angela. It's great to read your review and Chantel is delighted. Sarah Mains
5/5
GoogleThank you Amy for your guidance through a very difficult time for us as a family. Amy showed empathy throughout, something that was very important to us. Forever grateful.
Agent replied · 20 June 2024
Many thanks for taking the time to write this review Kathryn, I do appreciate your comments. Sarah Mains
5/5
GoogleExcellent service, efficient and personalised- especially from Amy. Would definitely use Sarah Mains again.
Agent replied · 20 June 2024
Brilliant! Many thanks for leaving this five star review Holly. Sarah Mains
5/5
GoogleFrom valuation to contacts exchanged, Sarah Mains were fantastic. Amazing communication and advice from an experienced helpful team.
Agent replied · 20 June 2024
Many thanks for taking the time to leave your review Dean, it is appreciated. Sarah Mains
5/5
GoogleBrilliant service from Chantel keeping us up to date on progress while we sell our house. Always keeps us informed with feedback and answers all our queries quickly.
Agent replied · 20 June 2024
Thank you for this great review Rob, Chantel is delighted with your comments. Sarah Mains
5/5
GoogleGreat service as always. Chantel in the office was extremely friendly and helpful and Craig called back and provided what we needed straight away.
Agent replied · 20 June 2024
Many thanks Stephen for taking the time to leave this review, we do appreciate it. Sarah Mains
5/5
GoogleCame in today looking for properties and Chantel was very helpful and even went the extra mile of recommending Craig to me and my husband. We are grateful and looking forward to more.
Agent replied · 20 June 2024
Thank you for your lovely review Jane, we really appreciate it. Sarah Mains
5/5
Google5* Great service always on hand to help out. Chantelle made sure we were always up to date and kept informed of details, will definitely use again.
Agent replied · 20 June 2024
That's a great review Rachael, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleGreat service, very helpful.
Agent replied · 20 June 2024
Thank you for your five star review, it is appreciated. Sarah Mains
5/5
GoogleFrom my first meeting for valuation with Amy right through the process of selling my home with Chantel and all the the staff at Sarah Mains i found them to be very professional helpful and friendly would recommend them to anyone
Agent replied · 20 June 2024
Thank you for taking the time to leave this lovely review Elaine, we do appreciate it. Sarah Mains
5/5
GooglePhil from Sarah Mains has looked after our property in Gateshead for nearly a decade. He has been a stalwart and a superb property manager. So much so we decided to keep the property rather than sell. He is without a doubt the best property manager we have had over the years from any of the agents we have dealt with. Highly recommended.
Agent replied · 20 June 2024
Many thanks for your wonderful review Richard. We are delighted with your comments about Phil. Sarah Mains
5/5
GoogleFrom my very first enquiry the team(s) at Sarah Mains Whickham and Low Fell branches have been brilliant! Excellent customer service, but also genuinely supportive and helpful. Emma doing the initial evaluation and helping me understand the process of selling, giving "top tips" on what I should do to get the spaces looking their best for photos and video. (Which I was also really impressed with, especially the video with drone footage!) Warren and the team at Whickham liaising with me on getting the property on the market and coordinating viewings with me. Once an offer was received, Kelly in the Low Fell branch was amazing at hand holding me through the steps moving towards officially confirming the sale. The Low Fell branch, particularly Jacob and Chris, have been awesome when it comes to looking for somewhere to buy, even when viewing properties through other agents, Jacob has been someone to chat things through with, share opinions and get much needed advice. It's quite a daunting, stressful journey selling and buying, but I couldn't recommend the Sarah Main's team(s) enough.
Agent replied · 21 June 2024
We really appreciate your fabulous review for our Whickham and Low Fell teams, very many thanks Paul. Sarah Mains
5/5
GooglePhil Hunt from Sarah Main has always been exceptionally helpful with regard to my rental property
Agent replied · 20 June 2024
Many thanks Elaine, Phil is thrilled with your great comments. Sarah Mains
5/5
GoogleCould not rate Chantel Mitton enough. Super efficient, professional & answers my queries emails promptly . All the staff have been great to be honest. A credit to Sarah Mains Estate agents 10 out of 10👏 …
Agent replied · 20 June 2024
That's great to read Tracey, many thanks for taking the time to leave this five star review. Sarah Mains
5/5
Google5 star service and and make the whole process so much easier
Agent replied · 20 June 2024
Many thanks for your lovely Google review Nicole, we do appreciate it. Sarah Mains
5/5
GoogleGreat service provided to me from saramains and also friendly staff
Agent replied · 20 June 2024
Many thanks for taking the time to leave your review Victor, we really appreciate it. Sarah Mains
5/5
GoogleChantel Mitton and all the staff who have helped. Thanks so much!
Agent replied · 20 June 2024
Many thanks for your five star review Cheryl, we really do appreciate it. Sarah Mains
5/5
GoogleGreat service from Chantel, very helpful and informative.
Agent replied · 20 June 2024
Thank you for your review Andrew, Chantel is delighted with your comment. Sarah Mains
5/5
GoogleCan't fault the team, everyone I've interacted with has been hreat
Agent replied · 20 June 2024
Thank you Elliot, we really appreciate your review. Sarah Mains
5/5
GoogleI have always found the staff I have dealt with to be efficient and always professional,any question I have had they will always find the answer to.I deal mainly with Phil Hunt who is alway s most helpful
Agent replied · 20 June 2024
Many thanks Lynn for your great review, Phil really appreciates it. Sarah Mains
5/5
GoogleGreat service and kept well informed on progress with viewings etc, would highly recommend this estate agents.
Agent replied · 20 June 2024
That's great David, many thanks for your review and your recommendation. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Sarah Mains is among the ESTAS 2026 winners.
- BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
- GoldESTAS 2026: Lettings (Landlords), North EastLow Fell
- BronzeESTAS 2026: Lettings (Tenants), North EastWhickham
- Best in County (1)ESTAS 2026
- Tyne And Wear: Lettings (Landlords), Low Fell
- Best in Postcode (2)ESTAS Best in Postcode 2026
Source: The ESTAS 2026 winners, as published.
EA Masters
Sarah Mains is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Sarah Mains
Which Sarah Mains office has the most reviews?
Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Jesmond with 424.
Where are the Sarah Mains offices?
Has Sarah Mains won any awards?
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
