Trusted Agent profile · Tyne & Wear
★★★★★
1,701 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,701 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,700 reviews on Google only. Show every review
5/5
GoogleHad an amazing experience with the Whickham Branch! From the start Emma was great with the valuation and was so happy with my pics and videos! Lisa, Warren & Sarah looked after me and my properly sold within 1 week and had 4 viewings! Kelly was fabulous with the offer and communication, fingers crossed for our onward purchase!
Many thanks for your fabulous review Jess, good luck with your purchase! Sarah Mains
5/5
GoogleI don’t have a single bad word to say about our experience with Sarah Mains Whickham. Donna Bell was our main point of contact throughout the purchase of our first home and she was amazing! She was always on the other end of the phone for any questions I had, and supported us the whole way. I’m a very anxious person and she was very understanding and professional throughout the transaction. 100% recommend.
We really appreciate you taking the time to leave this five star review Lucy. I know that Donna is thrilled with your comments. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you leaving a five star rating Ina.
5/5
GoogleThe agents are courteous especially Elliot. We dont have any problems with Elliot and delivers the services professionally.
Many thanks for this lovely review of Elliot. I know that he is thrilled with your comments John. Sarah Mains
5/5
GoogleBoth Lizzie and I would like to say a huge thanks to Chloe Moore (Lettings Consultant) who has worked tirelessly to ensure we secured a rental ahead of our property sale completion next week. Without her drive and persistence to meet our requests we may have reached a difficult position without a place to live with our son. She was always readily available to call, reassured us in stressful situations and even offered to go above and beyond further by offering to take her laptop home after hours to communicate any updates. We would definitely recommend Chloe to arrange your rental requirements!
Many thanks for for this great review Thomas. Chloe is absolutely delighted with your comments. Sarah Mains.
5/5
GoogleRating only, no written review.
Thank you for your five star rating Lynn, we do appreciate it. Sarah Mains
5/5
GoogleChantel has been very helpful in our search for a new property after selling our last properly through Sarah Mains.
That's great Jenny, many thanks for your five star review. Sarah Mains
5/5
Google5 star Service from Jane Toberty-Bland and the team at Sarah Mains. From the outset and throughout, the entire process has been handled with the utmost professionalism and the communication has been outstanding. Jane has kept in regular contact and has pushed things along when needed, which was greatly appreciated. I would highly recommend Sarah Mains
Thank you for your great review and for your recommendation Ged. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for this five star rating Matt. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you leaving five stars Kieron. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star rating Edward. Sarah Mains
5/5
GoogleRating only, no written review.
Many thanks for your five star rating Sam. Sarah Mains
5/5
GoogleDealt with Chris who helped me with finding some amazing properties to view. Would definitely recommend. Amazing service
Thank you for your great five star review Daniel, we do appreciate it. Sarah Mains
5/5
GoogleChantel was very friendly and helpful! Such a lovely person to deal with and very professional too!
Thank you for taking the time to leave this lovely review Molly, Chantel is delighted. Sarah Mains
5/5
GoogleChantel has been brilliant with booking me in for multiple viewings. Nothing has been a problem. Many thanks to yourself and the team
Thank you for taking the time to leave this lovely review Rachael, we do appreciate it. Sarah Mains
5/5
GoogleMy nephew recently had a valuation from Dawn Melling a lovely lady who explained all details of selling his house first class service would recommend to anyone. Thanks Dawn 👍 …
We really appreciate you leaving this review on behalf of your nephew Olive, many thanks. Sarah Mains
5/5
Google5star service from the start From the 1st phone call,all the staff have been brilliant, made selling and buying a much easier process. Very knowledgeable, communication has been great, honestly couldn’t fault a thing The whole team at lowfell have been great Wouldn’t hesitate to recommend and would most definitely use again Thanks everyone
Thank you for your great review Kelly, the Low Fell team are delighted with your comments. Sarah Mains
5/5
GoogleIt's my first time dealing with this particular estate agents where I spoke with Chantel who was brilliant, she went out of her way to accommodate an earlier viewing for us due to my husband's shift patterns, really helpful, knowledgeable and polite. A real asset to the company. Thanks Chantel 😊 …
That's great to read Toni, Chantel is delighted with your comments, many thanks. Sarah Mains
5/5
GoogleBoth Chantel and Amy have been a great help in the early stages of the house sale process. They've been happy to answer my questions, get the ball rolling quickly and clearly communicated all that is required.
Many thanks for your great review Daniel, we really do appreciate it. Sarah Mains
5/5
GoogleGreat service from Chris at Sarah Mains! He was professional yet with a friendly approach which was very reassuring. He helped me purchase of my first property!
That's great to read Steffy, many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleAmy and the team were incredibly helpful during the process of selling our home. They responded swiftly to our queries and offers and we feel they did help to secure the best offer for our home.
Thank you for taking the time to leave your review Andrea, Amy the Low fell team are delighted with your comments. Sarah Mains
5/5
GoogleI contacted Sarah Mains LowFell to arrange a viewing of a property. They dealt with this quickly and professionally, all communication was done in a timely manner and I was kept up to date with texts and emails. Chantel was polite and courteous. Would highly recommend.
That's great Rebecca! Many thanks for taking the time to leave this review. Sarah Mains
5/5
GoogleI would highly recommend Sarah Mains to anyone who is selling their home / buying a home. Chris has been amazing, keeping me up to date at every stage in the process. Its made the experience easier to deal with .
Thank you for taking the time to leave your lovely review Beverley, Chris is thrilled. Sarah Mains
5/5
GoogleJane from the Sarah Mains Low Fell branch was amazing from start to finish. She kept me up to date at each step of the process and was intstrumental in being the conduit between the buyers and myself. Jane was always on hand to update me on the latest progress and she was professional, polite and friendly at all times. Jane is asset to Sarah Mains - well done.
Many thanks for taking the time to leave this wonderful review for Jane, we do appreciate it. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
