Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more

4.7

★★★★★ Excellent

1,701 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,701 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,701

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,700 reviews on Google only. Show every review

5/5

Google

I recently rented a house through Sarah Mains, and I want to say a big thank you to Elliot. From the start, he made everything so easy and stress-free. He was always helpful, quick to arrange viewings, and kept me well-informed about the property. His friendly and professional approach really made the whole experience smooth and enjoyable. I’m very grateful for all his help and would highly recommend Elliot to anyone looking to rent.

Venkatesh · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

That's a great review for Elliot, many thanks Venkatesh. We really appreciate it. Sarah Mains

5/5

Google

Ease of communication, knowledge of housing market, courteous staff. Excellent sales video and photographs of house

Bill · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Many thanks for your great review Bill, we really appreciate it. Sarah Mains

5/5

Google

A positive experience from start to finish with the team at Lowfell to sell my home.nThe marketing was impressive. A fast efficient service within a short time frame. Thanks for everything.

Gillian · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Many thanks for your five star review Gillian. The Low Fell team are thrilled with your comments. Sarah Mains

5/5

Google

It's my second buying with Sarah Mains. Amy and all the team was really good to help me during all the process. I definitely recommend them for selling or buying a property.

Linda · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Thank you for your lovely review and your recommendation Linda, we really appreciate it. Sarah Mains

5/5

Google

Very, very professional set-up. From the initial valuation, through to marketing advice, sales progression and completion; we were guided all the way with care and attention. We also used the lettings service, although we did not finalize with this, again the service was professional and thoughtful of our needs. Our thanks to all members of the team you were superb. Sharon & John.

John · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 20 June 2024

We appreciate your review John, many thanks for taking the time to write this. Sarah Mains

5/5

Google

The service that Sarah Mains provided from the initial meeting with Dawn thorough to completion with Kelly and Jane was excellent. All staff involved were professional and helpful throughout and I would highly recommend them to anyone else requiring conveyancing services.

Keith · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

That's a great review Keith, we really appreciate it. Dawn, Kelly and Jane are thrilled with your comments. Sarah Mains

5/5

Google

I recently instructed Sarah Mains Estate Agents to sell my fathers house, I did my research and found Sarah Mains to meet my needs. The photographs and video of the house were great and I found the whole process very easy, all of the staff were very professional and kept me informed every step of the way. I would definitely recommend Sarah Mains to anyone selling their property.

Alison · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Thank you for your wonderful review and recommendation Alison, we really appreciate you taking the time to do this. Sarah Mains

5/5

Google

I chose Sarah Mains to sell our property and it was sold within 3 days. The communication between the agent and ourselves was first class and the viewings were thoroughly vetted which meant there were no occasions where our time was wasted. The offer process was handled brilliantly and I felt confident that the Agent had our interests in mind. From advertising to completion the whole process has taken 12 weeks and we have been kept in the loop every step of the way. I found them to be professional and genuinely helpful and would recommend them 100%.

Deborah · 22 September 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

What a wonderful review Deborah! Many thanks for taking the time to post this and for your recommendation. Sarah Mains

5/5

Google

Great experience with Sarah Mains as a buyer, always keeping us up-to-date

Anna · 12 September 2024 · Sarah Mains Low Fell

Agent replied · 10 January 2025

Thank you for taking the time to leave a 5 star review Anna, we really appreciate it. Sarah Mains

5/5

Google

I saw three properties from Sarah Mains and all three were fantastic quality and great options for us. First a thanks to Elliot Scott - for being an outstanding lettings consultant and supporting my wife and I in finding our perfect home. His quick responses to emails and calls and guidance in completing our application was brilliant. Also a note for Kate who showed me around the properties and for her letting me take the time I needed to thoroughly look around all the houses. 100% recommend Sarah Mains and look forward to working with them again in the future.

Aaron · 24 August 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

Thank you for this wonderful review Aaron. Kate and the lettings team are delighted with your comments! Sarah Mains

5/5

Google

Andy was as friendly as ever whilst showing me and my partner jasmine around several houses now. We both appreciate his expertise.

Danny · 20 August 2024 · Sarah Mains Gosforth

Agent replied · 24 August 2024

Many thanks for your great review Danny. Andy is delighted with your comments. Sarah Mains

5/5

Google

Andy was as friendly as ever whilst showing me and my partner jasmine around several houses now. We both appreciate his expertise.

Danny · 19 August 2024 · Sarah Mains Jesmond

Agent replied · 23 August 2024

Many thanks for your great review Danny. Andy is delighted with your comments. Sarah Mains

5/5

Google

Amy in Sales has been amazing. Helping with the sale of our home 🥰🏠 …

Helen · 17 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

Thank you for the five star review Helen and for your lovely comment about Amy. Sarah Mains

5/5

Google

Great service throughout. Jane was very proactive and helped the whole transaction along through times when I thought it might collapse Well done James’s

Tony · 17 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

Many thanks for taking the time to leave this great review for Jane, we really appreciate it Tony. Sarah Mains.

5/5

Google

Great service thorough out. Even when the sale has been complicated. Sarah Mains have kept everyone informed and moved it along every step of the way.

Michael · 17 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

That's good to know Michael. Many thanks for taking the time to leave your review for the Low Fell team. Sarah Mains

5/5

Google

Amy was brilliant from start to finish. Helpful encouraging and positive about our property sale. Wouldn't use anyone else as I know we are in great experienced hands . Kelly was also amazing and kept us informed throughout. Thank you 😊. …

Jenny · 17 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

Thank you for taking the time to leave this great review Jenny, Kelly is very pleased with your comments. Sarah Mains

5/5

Google

We are really impressed with the service from Sarah Mains, Amy was very knowledgeable and talks you through everything. She obviously knows what’s she’s doing and we were over the moon to get more than the valuation price. I would highly recommend Sarah Mains for anyone considering selling their home, they definitely know their business and all their staff are so obliging.

Valerie · 17 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

Many thanks for your wonderful review and recommendation Valerie. Amy and the Low Fell team are delighted with your comments. Sarah Mains

1/5

Google

Lived with them and had no problems until it came to moving out and they are refusing to return my deposit or even complete checks for them, would avoid!

Jordan · 17 August 2024 · Sarah Mains Jesmond

Agent replied · 23 August 2024

I am sorry that you have had cause to leave a one star review but we are happy to discuss this with you. Please call 0191 2390815 if you would like to do this. Sarah Mains

1/5

Google

I spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.

Fahim · 17 August 2024 · Sarah Mains Gosforth

Agent replied · 24 August 2024

I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains

1/5

Google

I spoke to them twice to see the house they gave me an appointment but not once did anyone come to show the house or open the door? I knocked on the door many times.

Fahim · 16 August 2024 · Sarah Mains Jesmond

Agent replied · 23 August 2024

I am sorry to see that you have had cause for concern. I would be grateful if you could call 0191 2390815 to discuss this further, if you would like to. Sarah Mains

5/5

Google

Sarah Mains have went above and beyond their expectations of being estate agents. Jane was consistent and the staff were extremely kind and professional. Due to our unforeseen circumstances of previous buyers dropping out 3rd time lucky. This didnt stop Jane and the staff and continued. I cant thank them enough and i feel thank you isnt enough. Will gladly recommend sarah mains to family and friends

Shauna · 10 August 2024 · Sarah Mains Low Fell

Agent replied · 30 December 2023

Thank you for your five star review Shauna our staff in the Low Fell branch are truly delighted with your great comments. Sarah Mains.

5/5

Google

Sarah Mains have been handling the sale of our property. They have been very efficient and easy to deal with from the start with good proactive communication and advice.

Phil · 10 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

That's great to read Phil. Many thanks for taking the time to leave your review. Sarah Mains

5/5

Google

Huge thank you to Amy from day one the valuation and further conversations where all very positive and nothing was a bother. The follow up was amazing and so well conducted and very professional. I'd advise anyone selling to give Amy at Sarah Mains a call without hesitation. Huge thank you to all involved.

Dave · 10 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

We really appreciate your review and your recommendation Dave. Amy is delighted with your comments. Sarah Mains

5/5

Google

A very proactive company. Amie was an immense help with the valuation of my property, she presented me with several comparisons within my area, which helped me move forward with the sale. I also had dealings with other members of staff at Sarah Mains, they were very professional and quick to respond. Susan, Scott, and Kerry, thanks to you all with the sale of my property STC within a matter of days. Thanks.

Susan · 10 August 2024 · Sarah Mains Low Fell

Agent replied · 24 August 2024

Many thank for taking the time to leave this lovely review Susan. We really appreciate it . Sarah Mains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Gosforth with 420.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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