Trusted Agent profile · Tyne & Wear

Sarah Mains estate agents in Low Fell, Gosforth, Jesmond and 1 more

4.7

★★★★★ Excellent

1,701 reviews across 4 offices and 1 platform

www.sarahmains.com

Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,701 reviews on 1 platform, rated 4.7 out of 5 overall.

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4.7 / 5

1,701

Reviews on Google

All 4 offices

Our offices

Sarah Mains's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,700 reviews on Google only. Show every review

5/5

Google

We rented a house through the Whickham office. Kate was very responsive and helpful from start to finish. A credit to the company and highly recommend.

Tina · 20 October 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

Thank you so much for your review! We’re delighted to hear that you had a positive experience renting through our Whickham office, we’re thrilled that Kate could assist you so well throughout the process. Your recommendation means a lot to us, and we look forward to helping you again in the future. Sarah Mains

5/5

Google

I have dealt with Sarah Mains a few times during my property search and they have been brilliant. Jacob is extremely knowledgeable, professional and patient. I would certainly recommend them to anyone looking to buy or sell property.

Ellis · 17 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

We really appreciate your review Ellis, many thanks for leaving this review for Jacob. Sarah Mains

5/5

Google

Dealt with Chloe Moore for our next home move and found her to be friendly, extremely helpful and always professional. She was super efficient, answering all my queries promptly and efficiently.

Brian · 17 October 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

That's a great review for Chloe, many thanks for taking the time to leave this Brian. Sarah Mains

5/5

Google

Renting with Sarah Mains has been a nice smooth tenancy for the past four years, prompt responses from our Tenancy Manager Phil and quick resolution of any issues that have arisen with the property, would recommend to anyone looking for a stress free rental experience.

Gary · 17 October 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

That's a great review Gary, we really appreciate you taking the time to do this. Sarah Mains

5/5

Google

I recently relocated from London to the Sunderland for a new job and didn't have long to find a new home. Elliot Scott was such a big help with this and couldn't have been more accommodating. His communication was fantastic and all of the necessary paperwork was sorted quickly. Elliot made sure my transition up North was seamless and I couldn't have asked for a better experience!

Lauren · 17 October 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

Thank you for your great review Lauren, Elliot is delighted. Sarah Mains

5/5

Google

Rating only, no written review.

Michael · 15 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Thank you leaving five stars for us Michael. Sarah Mains

5/5

Google

Great service from the staffs. Prompt in addressing housing concerns. Would recommend this home letting agents

Chinedu · 15 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Thank you for taking the time to leave your five star review Chinedu, we do appreciate it. Sarah Mains

5/5

Google

All of the Sarah Mains staff I have dealt with have been efficient, helpful and enthusiastic. They explain everything in detail and do exactly what they say they will. The marketing video and website brochure for the apartment were outstanding. I have nothing but praise for their efforts. Let’s hope it all leads to a quick sale.

Derek · 15 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

It's great to read your review Derek, very many thanks. Sarah Mains

5/5

Google

Jacob and Andy have been great throughout my new tennancy, both have been quick to respond to requests and have went out of thier way to solve issues, making the move into the new property seem effortless.

Ricky · 8 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

That's great Ricky. We really appreciate you taking the time to leave your review. Sarah Mains

5/5

Google

the expertise and professionalism were of an extremely high standard and I would have no hesitation in recommending this friendly and competent company.

Michael · 3 October 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

Thank you for taking the time to leave this great review Michael, we do appreciate it. Sarah Mains

5/5

Google

the expertise and professionalism were of an extremely high standard and I would have no hesitation in recommending this friendly and competent company.

Michael · 2 October 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

Thank you for taking the time to leave this great review Michael, we do appreciate it. Sarah Mains

5/5

Google

Amy, Kelly and the team were great to work with when selling my flat. Everything was done so efficiently and promptly and they made everything feel very easy. Communication was great and we had viewings and an offer accepted within a week! Would definitely recommend Amy and the team to anyone selling their property!

Lara · 1 October 2024 · Sarah Mains Low Fell

Agent replied · 22 October 2024

Many thanks for your five star review Lara. Amy, Kelly and the team are delighted with your comments. Sarah Mains

5/5

Google

Impressed, as with previous sales, with the presentation of the details and photographs of my home. I have never before sold a house as quickly.... The information was posted on the Friday, I had two couples viewed on the Saturday, on the Monday one couple offered and on the Tuesday another couple offered the full asking price which I accepted... Phew.

RP- · 24 September 2024 · Sarah Mains Whickham

Agent replied · 24 October 2024

Fabulous! We really appreciate you taking the time to leave this review, many thanks. Sarah Mains

1/5

Google

Rating only, no written review.

J · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

I am sorry that you have had cause to leave a one star review, however I am unable find any record for you. Please could you call our Customer Services Manager on 0191 2390815 if you wish to discuss this further. Sarah Mains

5/5

Google

Thankyou so much to Lucy for the email and for your efficiency and  promptness and first class service. Kind Regards Karen Gaughan

Karen · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

Thank you for the five star review Karen, we really do appreciate it. Sarah Mains

5/5

Google

Lucy and everyone in the team have been so friendly and helpful. I would recommend this company to anyone!

Louise · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

We really appreciate you taking the time to write this lovely review, many thanks Louise. Sarah Mains

5/5

Google

Lucy Flannigan, thank you very much for all your help yesterday (16/09/24), you squeezed us in for a viewing on the day which you didn’t have to and helped me and my wife make up our mind for our house. You where so friendly and amazing and answer all the questions we asked to what we wanted to hear. Thank you so much for having the time to show us around amazing help

Oktay · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

What a wonderful review for Lucy. Thank you for taking the time to write this Oktay. Sarah Mains

5/5

Google

We have recently viewed a house and Lucy showed us around. She was a true professional, explained everything to us and she stayed calm and professional when my husband accidentally triggered the house alarm! Thank you so much Lucy:-)!

Anna · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

It was great to read your review Anna. Lucy is delighted with your comments. Sarah Mains

5/5

Google

I recently rented a house through Sarah Mains, and I want to say a big thank you to Elliot. From the start, he made everything so easy and stress-free. He was always helpful, quick to arrange viewings, and kept me well-informed about the property. His friendly and professional approach really made the whole experience smooth and enjoyable. I’m very grateful for all his help and would highly recommend Elliot to anyone looking to rent.

Venkatesh · 24 September 2024 · Sarah Mains Gosforth

Agent replied · 24 October 2024

That's a great review for Elliot, many thanks Venkatesh. We really appreciate it. Sarah Mains

1/5

Google

Rating only, no written review.

J · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

I am sorry that you have had cause to leave a one star review, however I am unable find any record for you. Please could you call our Customer Services Manager on 0191 2390815 if you wish to discuss this further. Sarah Mains

5/5

Google

Thankyou so much to Lucy for the email and for your efficiency and  promptness and first class service. Kind Regards Karen Gaughan

Karen · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

Thank you for the five star review Karen, we really do appreciate it. Sarah Mains

5/5

Google

Lucy and everyone in the team have been so friendly and helpful. I would recommend this company to anyone!

Louise · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

We really appreciate you taking the time to write this lovely review, many thanks Louise. Sarah Mains

5/5

Google

Lucy Flannigan, thank you very much for all your help yesterday (16/09/24), you squeezed us in for a viewing on the day which you didn’t have to and helped me and my wife make up our mind for our house. You where so friendly and amazing and answer all the questions we asked to what we wanted to hear. Thank you so much for having the time to show us around amazing help

Oktay · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

What a wonderful review for Lucy. Thank you for taking the time to write this Oktay. Sarah Mains

5/5

Google

We have recently viewed a house and Lucy showed us around. She was a true professional, explained everything to us and she stayed calm and professional when my husband accidentally triggered the house alarm! Thank you so much Lucy:-)!

Anna · 23 September 2024 · Sarah Mains Jesmond

Agent replied · 23 October 2024

It was great to read your review Anna. Lucy is delighted with your comments. Sarah Mains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sarah Mains is among the ESTAS 2026 winners.

  • BronzeESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, North East

ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.

Source: The ESTAS 2026 winners, as published.

EA Masters

Sarah Mains is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Sarah Mains

Which Sarah Mains office has the most reviews?

Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Gosforth with 420.

Where are the Sarah Mains offices?

The four Sarah Mains offices, by town:

  • Gosforth: 75 High Street, Gosforth, Tyne & Wear, NE3 4AA
  • Jesmond: 18c Osborne Road, Jesmond, Tyne & Wear, NE2 2AD
  • Low Fell: 4 Beaconsfield Road, Low Fell, Tyne & Wear, NE9 5EU
  • Whickham: 8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.

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