Trusted Agent profile · Tyne & Wear
★★★★★
1,701 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,701 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,700 reviews on Google only. Show every review
5/5
GoogleProfessionalism , what an excellent service Thank you for all you do Especially Elliot Scott
Many thanks for taking the time to write your review Maryjane. Elliot is delighted with your comments. Sarah Mains
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleI have been looking for homes for a long time now and every time I search, the houses that attract me are from Sarah mains. I sent a request for viewing of properties and they were so quick to respond. A special mention about Laura who called me and spoke to me about my preferences with respect to buying a property. I hope I can find my home soon with their help. Sarah Mains properties are worth the mention.
Many thanks for your lovely comments Kayalvizhi, Laura will be delighted to continue to help you with your search for your new home. Sarah Mains
5/5
GoogleChantel at Sarah Mains was friendly, pleasant and provided me with clear guidance as to how my house sale would progress. I was pleased to speak to someone who was made me feel at ease, as I have never sold a house before!
I was delighted to read your wonderful review for Chantel, many thanks for taking the time to leave this Ranjit. Sarah Mains
5/5
GoogleI have been looking for homes for a long time now and every time I search, the houses that attract me are from Sarah mains. I sent a request for viewing of properties and they were so quick to respond. A special mention about Laura who called me and spoke to me about my preferences with respect to buying a property. I hope I can find my home soon with their help. Sarah Mains properties are worth the mention.
Many thanks for your lovely comments Kayalvizhi, Laura will be delighted to continue to help you with your search for your new home. Sarah Mains
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleDawn Melling and everyone we dealt with were so friendly and helpful. The whole experience was a pleasure and also ended with a great outcome.
We're thrilled to hear that Dawn and the team made your experience enjoyable and that you were pleased with the outcome. Many thanks Jim. Sarah Mains
5/5
GoogleRating only, no written review.
We really appreciate you taking the time to leave us a five star rating, many thanks. Sarah Mains
5/5
GoogleRating only, no written review.
We really appreciate you taking the time to leave us a five star rating, many thanks. Sarah Mains
5/5
GoogleChantel was friendly and efficient in setting up my valuation. Very easy to contact unlike most other estate agents.
So glad to read that you found us easy to contact. Chantel is thrilled with your comments, very many thanks. Sarah Mains
5/5
GoogleGreat service as usual from Sarah Mains and Chantel.
That's brilliant Kevin! Thank you so much for your five star review, it is appreciated. Sarah Mains
5/5
GoogleFirst time selling a house and I wouldn’t hesitate to use them again. Friendly and efficient - accurate valuation with viewings booked as soon as it was on the market and offers quickly communicated
What a wonderful review for the Low Fell team Rachel, we really do appreciate you taking the time to do this. Sarah Mains
5/5
GoogleFirst time dealing with Sarah Mains and i can say I am satisfied with their professionalism and expertise. I dealt with Elliot Scott for the most part, he was very efficient and offered very prompt responses to mails and follow ups, although we encountered some delays along the line, he was able to pull through and got the renting sorted at the end.
Thank you so much for your feedback. We're thrilled to hear you had a positive experience with us and pleased Elliot was able to help get everything sorted for you. Thank you again for trusting us Chioma. Sarah Mains
5/5
GoogleAlways helpful and tries to accommodate your needs regarding viewings
That's great to hear Anthony. Many thanks for your five star review, we do appreciate it. Sarah Mains
5/5
GoogleChantel was very informative. And very understanding
Thank you for your five star review David. I am glad that you found Chantel informative and understanding, she is delighted with your comments. Sarah Mains
5/5
GoogleChantel was very polite and helpful, very happy with service would highly recommend :)
Many thanks for taking the time to leave this review for Chantel. I know that she is delighted with your comments. Sarah Mains
5/5
GoogleHighly recommend. The staff have made the whole process so easy and always provide excellent customer service.
Many thanks for your great review Robyn, glad that we made the process easy for you. We are delighted with your comments. Sarah Mains
5/5
GoogleWe have all positive things to say so far, in our experience, of the helpful and efficient assistance in selling our property. Looking forward to taking this sale through to completion.
That's a lovely review Derek, many thanks. I know that Donna will do everything she can to progress your sale to completion. Sarah Mains
5/5
GoogleGreat interaction with Chantel Mitton when arranging a viewing. Very helpful and she managed to get us an appointment to fit our very tight schedule.
Glad to hear that Chantel was able to fit an appointment in for you. Many thanks for your five star review Amanda. Sarah Mains
5/5
GoogleI dealt with Jane predominantly from Sarah Maine as she was my contact to see the process of purchasing through to completion. Jane was professional and kept in contact throughout and she was extremely quick at actioning anything that was required. I never had to chase Jane once, which is rare today.
Many thanks for taking the time to write this great review for Jane. We take pride in delivering a proactive service, thank you again Austen. Sarah Mains
5/5
GoogleJane and the whole team at Sarah Mains were absolutely superb during our house purchase. We are first time buyers and Jane helped guide us through the process, helped obtain information and chased solicitor's for us. We were in great hands and we really appreciate all the help we had. Smooth from start to finish with Jane and Sarah Mains. Customer service is outstanding! Thanks so much!
Thank you so much for your wonderful review Rebecca. We’re delighted to hear that Jane and the team could make your first home-buying experience smooth and enjoyable. We really appreciate your kind comments. Sarah Mains
5/5
GoogleThe house was sold quickly and at the price we were asking so very happy to have used Sarah Mains Low Fell
Thank you for your review and for sharing your experience Aidan. We would be delighted to help you again in the future. Sarah Mains
5/5
GoogleElliot has been so nice and helpful,very hardworking,good customer relationship, he made getting accommodation easy for me after so many months of searching.Thanks so much Elliot, well done
That's a great review Saheedat, we really appreciate you taking the time to do this. Sarah Mains
5/5
GoogleThe team was incredibly friendly and informative. I'm especially grateful to Chap Elliot, who assisted us in securing a rental property in Gateshead. Despite the quick turnaround, they were instrumental in expediting the entire process.
Many thanks for your review Ajay, Elliot is thrilled with your comments. We hope to help you again in the future. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 841 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
