Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,687 reviews on Google only. Show every review
5/5
GoogleThank you Jane! Property sales are always frustrating and stressful, but Jane made the entire process so much easier to bear! The regular reports on progress were so welcome when compared to the ‘radio silence’ we have had from agents in the past!
That's a wonderful review for Jane, communication is key during the sales progression service. Many thanks Richard. Sarah Mains
5/5
GoogleAll the ladies I have come across at Sarah mains have been great. All so pleasant and helpful. This is my first home purchase and they’ve put up with any silly questions I’ve had. Would definitely recommend
It's been a pleasure to help you Jamie. We are happy to answer any questions at all. Thank you for your review and recommendation. Sarah Mains
5/5
GoogleElliot was so helpful through every step of the process!
That's great to read Catherine, many thanks for taking the time to leave this review for Elliot. Sarah Mains
5/5
GoogleLovely Experience with Sarah Mains and Elliot Scott has been very helpful from start to finish throughout the procedure. I am happy!
That's great to know Mary! Many thanks for taking the time to leave a review for Elliot. Sarah Mains
5/5
GoogleRating only, no written review.
Thank you for leaving five stars for us Amber. Sarah Mains
5/5
GoogleI have had an excellent customer service from all the team at Sarah Mains- Kelly, Chantel, Laura, Lisa, Sarah, Emma among others. They were very professional in the sale of our house and purchase of another one. They were ready to help all the time and provided feedback, information and advice promptly. I cannot thank them enough and I will recommend Sarah Mains Residential to anyone needing property sale and purchase. GA
I was delighted to read your wonderful review for the Whickham team. Thank you Gilbert, the team are thrilled with your comments. Sarah Mains
5/5
GoogleTotally out the blue we decided to sell our home after coming across other home I seen , Emma come out to do valuation , made it easy to understand the process , give us the valuation straight away and our options, few days later we put it on the market, every phone call to arrange a viewing we got told what position the viewer was in , after 9 weeks and 1 day we got our home sold lots of Communication in them 9 weeks ,
That's fabulous Jayne, many thanks for sharing your review. Emma and the team from Whickham are grateful for your comments. Sarah Mains
5/5
GoogleChantel was very helpful. Came back to me when she said she would and explained clearly.
Many thanks for your review Peter. Chantel really appreciates your comments. Sarah Mains
5/5
GoogleKate was incredibly helpful and let us view a couple of properties at very short notice. The recorded video tours are great, very detailed and helped us a lot as we had limited time in the area. Out of the three estate agents we had viewings with Sarah Mains was by far the best.
Thank you for sharing your comments Megan, glad to read that we were the best agent you dealt with. Kate is delighted with your review. Sarah Mains
5/5
GoogleProfessionalism , what an excellent service Thank you for all you do Especially Elliot Scott
Many thanks for taking the time to write your review Maryjane. Elliot is delighted with your comments. Sarah Mains
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleI have been looking for homes for a long time now and every time I search, the houses that attract me are from Sarah mains. I sent a request for viewing of properties and they were so quick to respond. A special mention about Laura who called me and spoke to me about my preferences with respect to buying a property. I hope I can find my home soon with their help. Sarah Mains properties are worth the mention.
Many thanks for your lovely comments Kayalvizhi, Laura will be delighted to continue to help you with your search for your new home. Sarah Mains
5/5
GoogleChantel at Sarah Mains was friendly, pleasant and provided me with clear guidance as to how my house sale would progress. I was pleased to speak to someone who was made me feel at ease, as I have never sold a house before!
I was delighted to read your wonderful review for Chantel, many thanks for taking the time to leave this Ranjit. Sarah Mains
5/5
GoogleI have been looking for homes for a long time now and every time I search, the houses that attract me are from Sarah mains. I sent a request for viewing of properties and they were so quick to respond. A special mention about Laura who called me and spoke to me about my preferences with respect to buying a property. I hope I can find my home soon with their help. Sarah Mains properties are worth the mention.
Many thanks for your lovely comments Kayalvizhi, Laura will be delighted to continue to help you with your search for your new home. Sarah Mains
5/5
GoogleElliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.
We really appreciate your wonderful review for Elliot. So glad to read your comments, many thanks. Sarah Mains
5/5
GoogleDawn Melling and everyone we dealt with were so friendly and helpful. The whole experience was a pleasure and also ended with a great outcome.
We're thrilled to hear that Dawn and the team made your experience enjoyable and that you were pleased with the outcome. Many thanks Jim. Sarah Mains
5/5
GoogleRating only, no written review.
We really appreciate you taking the time to leave us a five star rating, many thanks. Sarah Mains
5/5
GoogleRating only, no written review.
We really appreciate you taking the time to leave us a five star rating, many thanks. Sarah Mains
5/5
GoogleChantel was friendly and efficient in setting up my valuation. Very easy to contact unlike most other estate agents.
So glad to read that you found us easy to contact. Chantel is thrilled with your comments, very many thanks. Sarah Mains
5/5
GoogleGreat service as usual from Sarah Mains and Chantel.
That's brilliant Kevin! Thank you so much for your five star review, it is appreciated. Sarah Mains
5/5
GoogleFirst time selling a house and I wouldn’t hesitate to use them again. Friendly and efficient - accurate valuation with viewings booked as soon as it was on the market and offers quickly communicated
What a wonderful review for the Low Fell team Rachel, we really do appreciate you taking the time to do this. Sarah Mains
5/5
GoogleFirst time dealing with Sarah Mains and i can say I am satisfied with their professionalism and expertise. I dealt with Elliot Scott for the most part, he was very efficient and offered very prompt responses to mails and follow ups, although we encountered some delays along the line, he was able to pull through and got the renting sorted at the end.
Thank you so much for your feedback. We're thrilled to hear you had a positive experience with us and pleased Elliot was able to help get everything sorted for you. Thank you again for trusting us Chioma. Sarah Mains
5/5
GoogleAlways helpful and tries to accommodate your needs regarding viewings
That's great to hear Anthony. Many thanks for your five star review, we do appreciate it. Sarah Mains
5/5
GoogleChantel was very informative. And very understanding
Thank you for your five star review David. I am glad that you found Chantel informative and understanding, she is delighted with your comments. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
