Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,687 reviews on Google only. Show every review
5/5
GoogleDonna and the team have been very supportive all the way through a very challenging house sale, thanks for all your help.
You are very welcome Michelle, thank you for your review. Donna is delighted with your comments Sarah Mains
1/5
GoogleThey instructed the wrong lawyers, made me use another, and that lawyer is terrible. Thank you for making things worse.
5/5
GoogleElliot is worthy professionnal incredible . Thank you Elliot . Kind regards Mrs Carine Barrault
5/5
GoogleFrom start to finish, Lucas ensured the letting of my property was smooth, efficient, and completely hassle free. His communication was excellent, I received regular updates and felt informed and supported throughout the entire process. His professionalism, attention to detail, and commitment to delivering a high standard of service truly stood out. I'm very satisfied with the service provided and wouldn’t hesitate to recommend Lucas and the Sarah Mains team to other landlords.
5/5
GooglePrompt customer service from Elliott and the team.
5/5
GoogleI love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.
What a lovely review. We really so appreciate it, many thanks. Sarah Mains
5/5
GoogleGreat service throughout the selling process
Many thanks for taking the time to leave your five star review Mohammad, we do appreciate it. Sarah Mains
5/5
GoogleSarah Mains Newcastle team were great helping me sell my house. They were incredibly helpful, knowledgeable, and responsive to queries. I'd definitely recommend them.
Many thanks for taking the time to leave your review and for your recommendation Lenora, it is appreciated. Sarah Mains
5/5
GoogleGreat staff in all the branches. Good communications and very proactive. Loads of knowledge and Jacob’s expertise really helped with selling the property!
Thank you for your review, Jacob is delighted with your comments. Sarah Mains
5/5
GoogleAs first time landlord, I’m really happy from initial visit to secure tenant within 2 weeks. On the valuation day, Scott took time to listen to me and our plan for the property. Then shared the market insights and very valuable opinions which comes from experience. Agreed on the strategy and put it on the market the same week after initial visit. I was informed every stage and whole team was there to answer my questions during the process. Secured tenants within 2 weeks and signed the contract. Highly recommend Sarah Mains
Many thanks for your great review and for your recommendation Sezer, we really do appreciate it. Sarah Mains
5/5
GoogleI had an excellent experience working with Jacob, Warren, Kelly and Jess. From the start, they were proactive and professional, arranging multiple viewings within the first week. Always available to help and provide updates. Thanks to their expertise and negotiation skills, My property sold after one week. I couldn’t have asked for a smoother or faster sale. Highly recommended!
What a lovely review for the Newcastle team! Very many thanks. Sarah Mains
5/5
GoogleJacob is a star!!! Jacob gave us a very realistic valuation of our house He took his time to carefully explain the process and as he presented his company to us our confidence grew that his agency would be an excellent fit for our situation He was careful not to over raise our expectations as to achievable sale price and time scale
I was delighted to read your review Kathy, many thanks for taking the time to write this. Sarah Mains.
5/5
GoogleReceived great service from Elliott Scott and Scott Thomas, very professional & explained the letting process clearly. Both were very approachable & a credit to the business. Made the whole process stress free and I would definitely use again.
5/5
GoogleCan't speak highly enough of the professionalism and courtesy from the entire Sarah Mains team in Newcastle. I dealt with Graeme, Warren, Kelly and Rachael, and they not only communicated well with me but with each other, so you feel that everyone is working together in a really healthy way to move things forward. Ultimately they guided me with advice, clarity and negotiated fairly and simply on my behalf, keeping me updated with timely and efficient information. All you want when selling a property, is great communication, professional insights and people that are easy to talk to and they deliver across the board. Thanks to the team for selling our property so quickly and with zero hassle.
5/5
GoogleSold my house through Sarah Mains in Whickham, and was very happy with the service. The staff were always helpful, kept me updated and made it a smooth process. Would highly recommend!
5/5
GoogleExcellent professional service. I have been supported throughout the process and I have been kept well informed throughout. Viewings were well organised and conducted over two days while I was at work. The sale was agreed in under two weeks, amazing work by an impressive team!
5/5
GoogleI would highly recommend Sarah Mains to any landlord looking for a letting agency. My situation is a bit unusual, but from the beginning Elliot Scott had a "can do" attitude and made everything very simple. Scott Thomas the valuer was very helpful and Miranda Stephenson as Tenancy Manager on day one is showing her worth - getting a plumber to quote for a new boiler as the old one is making alarming noises and not good for the tenants who took possession today. Thanks Sarah Mains!
5/5
GoogleSarah Mains have been managing my properties for a number of years now after a few attempts with different agents. It has made my life much easier in that there is a whole team behind you so issues get picked up quickly and moved on. A special metion to Claire Morris who makes sure the payments happen every month because, as a landlord, that's what you need at the end of the day!
5/5
GoogleGreat service and excellent delivery. I am particularly happy with the quality of service
5/5
GoogleI cannot fault the service we had from Sarah Mains from start to finish. The photographs and video taken to put on the property listing were very well taken and showed the property professionally. Viewings were organised with ease and the property was sold within less than a week. Donna was fantastic throughout the process and keeping us up to date, advising us where needed as we were both so new to the process. Donna is an asset to the company and we would certainly use Sarah Mains again due to the service provided.
5/5
GoogleProfessional from start to finish. Arranged regular viewings and once a buyer was found kept the proceedings moving along efficiently. Could highly recommend their services.
5/5
GoogleI recently had to rent a property through Sarah Mains and I couldn’t be happier with the service I received. As I wasn’t able to physically visit the site, they provided digital walkthroughs which were incredibly helpful and really put my mind at ease. Elliot, who supported me throughout the process, was absolutely fantastic, super accommodating, clear, and always happy to help. One thing I truly valued was how prompt the communication was. Unlike other agencies that took days to respond, Sarah Mains always replied swiftly and professionally. If I ever had to go through this process again, I’d 100% use their services and would absolutely recommend them to anyone looking to rent. Brilliant customer service from start to finish.
5/5
GoogleI’ve been really satisfied with the service from Houblon and my mortgage broker Colin. I am a first-time buyer, and Colin has made the entire process really simple and stress-free. He’s helped find me a great deal on my mortgage and has been exceptionally quick with sorting everything out and keeping me updated.
5/5
GoogleJane was our sales progression manager from start to finish she has been amazing. Literally on the journey with us and excited for us to move in. Would highly recommend. Thank you Jane.Xx
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The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
