Trusted Agent profile · Tyne & Wear
★★★★★
1,688 reviews across 4 offices and 1 platform
Sarah Mains has four offices, in Low Fell, Gosforth, Jesmond and Whickham (Tyne & Wear). Together they have 1,688 reviews on 1 platform, rated 4.7 out of 5 overall.
Sarah Mains's four offices, most reviewed first. Each has its own page.
Showing 1,687 reviews on Google only. Show every review
5/5
GoogleGreat service by Elliot and the entire agency. Very consultative, responsive and helpful throughout! Would highly recommend.
Many thanks for your review and for your recommendation Chris. Elliot is delighted with your comments. Sarah Mains
5/5
GoogleAll the colleagues we spoke to at Sarah Mains were excellent answering any questions or providing additional support as this can be a stressful time. Dawn and Jane especially kept us up to date with any news about our house sale and purchase extremely efficiently! I would highly recommend Sarah Mains
Many thanks for taking the time to leave your review Andrew, Dawn and Jane really appreciate your comments. Sarah Mains
5/5
GoogleGrateful for the people in Sarah mains for all their help and answering our inquiries. Special thanks to keeley and Grahams..
We really do appreciate you taking the time to leave your review Rachell, thank you. Sarah Mains
5/5
GoogleWe have been provided with great service from the staff here at Low Fell, especially Elliot Scott! Super prompt responses, kind approach to everything, and overall super easy to talk to. We are making a big move, so having a friendly helper on the other end made a huge difference. Thank you so much!
5/5
GoogleAlways a great experience - from valuation to photography to communication through the sale process. Shoutout to Dawn for her expertise during valuation and Chris for his help through the sale.
This is a great review Liam, many thanks for taking the time to write this. Sarah Mains
5/5
GoogleVery informative keeps you in the loop excellent communication
Many thanks for your five star review Steven, we really do appreciate it. Sarah Mains
5/5
GoogleFrom first contact with Amy service has been first class from every member of the team that I have had contact with. Fully consulted and updated throughout. I have been treated as a valued customer. Really pleased that i chose this estate agency.
That's great to know Norman. Amy is delighted with your comments, many thanks Sarah Mains
5/5
GoogleDawn and Jane were amazing in supporting us to sell and buy our home. Very friendly and professional. They ensured we understood each step of the process and were always happy to answer any questions we had. They also kept us updated frequently throughout our journey with them. This made the process very smooth and supported throughout. Thank you so much!
You are very welcome Robyn and thank you for taking the time to leave your review. Dawn and Jane are delighted with your comments Sarah Mains
5/5
GoogleFrom Dawn first coming out to value our home to yesterday accepting an offer on our home,all the staff at Sarah Mains have been fantastic. They’ve kept us informed on feedback and offers etc and we’re very satisfied with the service of the full team. Hopefully sale goes through smoothly now we have accepted offer.Has taken less than 2 months to sell our home,thank you all at Sarah Mains.
This is a great review, very many thanks. Dawn and the Low Fell team really do appreciate your comments. Sarah Mains
5/5
GoogleFantastic service from Amy at Sarah Mains. House was marketed on a Friday and sold for full asking price on the following Tuesday. The photographer did a great job of photographing the rooms and the video of the entire property was amazing. Amy and everyone who I spoke to at Sarah Mains were friendly and knowledgeable which really helped the whole selling process.
Many thanks Julie for your lovely review! We really do appreciate it. Sarah Mains
5/5
GoogleHad a great experience with Sarah Mains both buying and selling with them. My initial contact was with Amy who came and valued my property, she was extremely kind and made me feel at ease about my first time selling a property. Jane then took over my case and she was incredible, often taking on the task of communicating with the rest of the chain when solicitors were falling short. She was empathetic and somehow maintained some of the excitement even though it was a very long legal process. Could not thank her enough.
What a fabulous review for Amy, Jane and the Low Fell team. They are thrilled with your comments, many thanks Mark. Sarah Mains
5/5
GoogleMy Grandad has had fantastic service from Sarah Mains. Initially Amy come out to value his home and straight away he said i only want to sell with Sarah mains she was a lovely girl and give a fair price. He had so many viewings that we didn't expect and the house has sold for over asking. Every single person I have dealt with in Sarah mains have been so lovely and helpful. I couldn't reccomend enough. Thank you all for a very easy process.
It's great to read that your Grandad was happy with our service. Many thanks for the review and for the recommendation Nicola. Sarah Mains
5/5
GoogleVery happy with the service
That's great to know, many thanks for taking the time to leave a reivew. Sarah Mains
5/5
GoogleGreat experience so far with Sarah Mains. It’s been a long and eventful journey but we feel that Sarah Mains have always kept us informed and got things sorted as quickly as possible where they were able to help!
5/5
GoogleI appointed Sarah Mains back in June to support me with the sale of my flat and finding a new property. I can't recommend them enough as I've received such high quality advice, care and attention at all stages of the process. I've worked with different individuals throughout the advertising, offer and sale progression stages and everyone has been incredibly knowledgeable, explaining things in a straightforward way (special thanks to Ashleigh, Kelly and Jane in particular). I wasn't particularly up to speed about selling a home and was nervous about navigating this, and they always took the time to talk me through things with understanding and patience. I wouldn't hesitate to recommend them to anyone embarking on a property sale.
That's wonderful Erin, many thanks for taking the time to write your review and for your recommendation. Sarah Mains
5/5
GoogleI recently sold my property through Sarah Mains Low Fell and was very pleased with the service throughout. This is the second time I have sold a property with Sarah Mains in the Gateshead area and would confidently recommend them to anyone …
Many thanks for your 5 star review Craig. Sarah Mains
5/5
GoogleAll the staff at Sarah Mains have been great. Really helpful when it cam not selling my house. Dawn was excellent and took the time to talk through the process thoroughly with me. Thanks!
That's great Joanna, Dawn is delighted with your comments. Thank you for taking the time to leave your review. Sarah Mains
5/5
GoogleWe have been impressed by the quality and professionalism of the teams handling our property requirements. Polite, precise, and backed by a deep understanding of the local property market. Listed on the Wednesday - viewed on the Thursday - sold on the Friday! Impressive!
Fabulous! Many thanks for taking the time to leave this great review John. Sarah Mains
5/5
GoogleOutstanding communication throughout the sale process. Every single member of staff we have had contact with delivered excellent customer care. The team are very knowledgeable and provide clear guidance if required. We will definitely use Sarah Mains in the future and can highly recommend using their services,
Many thanks for your lovely review and your recommendation Tracey, we really do appreciate it. Sarah Mains
5/5
GoogleAmazing service from Amy & Chris supporting a seamless moving experience for me into my forever home, highly recommend
Thank you Emma, Amy and Chris are delighted with your great review. Sarah Mains
5/5
GoogleGreat service. Very proactive team and brilliant at keeping us up to date with information. Amy was fantastic and very professional when she came and valued our property. Thanks to everyone at sarah mains.
Thank you for your great review Natasha, Amy is delighted with your comments. Sarah Mains
5/5
GoogleFrom our initial valuation meeting, to communicating with our potential buyers, to completion, we experienced a high quality customer service throughout. Communication between the team and ourselves was excellent, and they managed to get us the highest possible price for our home. Would definitely recommend buying and selling through this agency.
Many thanks Sam, we really appreciate you taking the time to leave this wonderful review. Sarah Mains
5/5
GoogleDawn provided some excellent advice when we were planning to sell our home. She gave some very helpful information regarding timescales and prices. She is very friendly, knowledgeable, professional and approachable. We followed her advice to the letter and achieved a very quick sale for the asking price we were hoping for.
Many thanks for your lovely review Kate. Donna and Keeley really so appreciate your comments. Sarah Mains
5/5
GoogleReally lovely team at the Low Fell branch. From the initial meeting with Dawn to the attention by Jane in the after sales team they were a great help during what can be a stressful time.
Thank you so much for taking the time to leave your review for Dawn, Jane an the team - we do appreciate it. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Sarah Mains is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode across two branches.
Source: The ESTAS 2026 winners, as published.
Sarah Mains is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 2 Gold across two branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Low Fell has the most, with 829 reviews rated 4.7 out of 5, followed by Gosforth with 420.
Yes. In The Trusted Agent 2026 awards, Tyne & Wear won Platinum, Tyne & Wear won Gold and two more branches won awards. At the ESTAS 2026 awards the group won Bronze for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in North East, and its branches won 1 Gold, 1 Bronze, 1 Best in County and 2 Best in Postcode awards. The group and its branches have also won 7 other industry awards since 2018.
