Trusted Agent profile
★★★★★
204 reviews across 3 offices and 2 platforms
Samuel Wood has three offices, in Shrewsbury, Ludlow and Craven Arms. Together they have 204 reviews on two platforms, rated 4.6 out of 5 overall.
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Samuel Wood's three offices, most reviewed first. Each has its own page.
Showing 188 reviews on Google only. Show every review
5/5
GoogleVery professional and friendly team members from initial valuation through to completion. Good market knowledge and with 11 views in a week and offer accepted within 8 days a great result.
Thank you so much for your kind words.
5/5
GoogleNot one to write reviews unless someone really deserves one and I have to say that Samuel Wood in Ludlow did a great job recently at selling my house professionally and quickly. All the staff there are great and Jane went out of her way towards the end to constantly chase parties in the chain to make sure the sale went through on the estimated completion date.(Thank you Jane you really did go above and beyond the call of duty I feel!) I personally don't rate the majority of high street estate agents but feel my money was well spent on these guys as Samuel Wood as opposed to the services an online estate agent who Ive used in the past. Thank you all again and best wishes. From Tracey (Clee Hill)
Thank you Tracey for your kind words and best wishes to you in the future. Andrew and all at Samuel Wood
5/5
GoogleGeoff and I would like to thank Yvonne and Sue for all their hard work into selling our house. in Shrewsbury. Yvonne found a buyer within a week and Sue made sure everything went smoothly,updating us on it's progress every week. I would definitely recommend this estate agents as they are very organised and inform you immediately if anything occurs. Thank you both very much
Thank you very much for your kind words, delighted to act for you. Best wishes from all at Samuel Wood
5/5
GoogleFrom the first contact I made regarding the sale of my house to the very last moment I couldn't fault the service I received from Samuel Wood. Professional, polite and informative staff, who were always more than willing to help me along the way with my questions. A wonderful brochure of the house making it look it's very best. I would certainly recommend them to anyone who is thinking of moving, it made everything straightforward and painless.PositiveResponsiveness, Quality, Professionalism
Thank you so much for using our services.
2/5
GoogleRating only, no written review.
Dear Jackie, we are disappointed to receive your negative score though none of my staff at any of my offices, including Ludlow, have any record of having had any contact with you. We pride ourselves on providing the best possible service to our clients and would welcome the chance to know what it is that we have done to deserve such a poor rating so we can put it right. You are more than welcome to contact me direct about this on 01584 875207 or email me on andrew@samuelwood.co.uk. Best Wishes, Andrew Cadwallader MNAEA Director Samuel Wood
5/5
GoogleRating only, no written review.
Thank you very much for your review. Best wishes all at Samuel Wood
5/5
GoogleVery helpful and friendly
Thank you very much Hayley
5/5
GoogleExcellent service. Thank you. Sandra Nicholas
Thank you so much Sandra, appreciate your business and I am pleased you were happy with our service, best wishes. Andrew
5/5
GoogleFrom the very start, the advice we received from Andrew at Samuel Woods was clear and realistic. Our property sale went through without a glitch thanks to this professional and honest approach. Many thanks to Andrew and his team, we will certainly use Samuel Woods again.
Thank you Hazel and delighted to assist and appreciate your kind words. Andrew
5/5
GoogleRating only, no written review.
5/5
GoogleOur house sale wasn't straightforward and as we live 100 miles away from Ludlow the sale could have been exceedingly stressful. However, Andrew dealt directly with local people and agencies and fed back to us immediately with progress, issues and options. We really feel that Andrew went above and beyond what you may expect from an estate agent. He and his staff have been absolutely fantastic in helping us sell our house. Our experiences, put these people way above your average estate agent. Cannot praise them too highly!
5/5
GoogleFabulous staff pulled out all the stops to get our house sale over the finishing line!
1/5
GoogleDo not consider renting a property conveyanced by Samuel Wood you won’t get anything resolved during or after the tenancy as they are not professional enough to keep the tenant in-the-loop. I have lived in a rented property conveyanced by Samuel Wood for three years and for example, the new bath taps bought by the landlord are still sitting on the end of the bath waiting to be fitted. This is two years later! The final insult to injury is that I am now waiting for my deposit to be returned as I have moved, and it’s 10 days on. I wouldn’t mind if there was anything they would like brooch with me before disclosing the deposit, but I’m the one chasing them and saying is there a problem? They can’t be bothered to phone me back! So now they have finally told me there are a few problems and that they phoned and left a message at the 7 days point. That’s 7 days! How many people can afford to be without their deposit money for 7 days! I have asked them to get a quote for what they are proposing, even though I disagree, as I need this moving forward today and I’ve left the area. I feel like they have me over a barrel and there’s nothing I can do! I'm absolutely appalled.
5/5
GoogleAfter various recommendations of who to sell my house with i chose Samuel Wood. My decision was based on how i was treated from the initial phone call when explaining my situation. I was not pressured to go with Samuel Wood by various follow up phone calls after my valuation, i was left to my own navigations which is always a must for me. I can not thank the staff enough for there expertise. Great work Thanks again Chris
Thank you for you kind words Chris, appreciated.
5/5
GoogleVery professional
5/5
GoogleVery helpful and prompt responses.
Thank you
5/5
GoogleRating only, no written review.
1/5
GooglePhotos didn't show house in best light. Made a beautiful property look VERY bland. Communication VERY poor and weeks often between response to emails and even then only after numerous ones to chase up query. Wouldn't recommend.
5/5
GoogleI used Samuel Wood in Shrewsbury to sell my home, from start to finish they were excellent. They provided excellent communication and remained professional and attentive throughout. I would highly recommend.
5/5
GoogleUse Samuel Wood to sell my property, I found them polite and very friendly. The girls in the office have all the time in the world to discuss any concerns I had. They also responded to emails etc promptly. Would highly recommended
Thank you so much
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shrewsbury has the most, with 120 reviews rated 4.5 out of 5, followed by Ludlow with 75.
The three Samuel Wood offices, by town:
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