Trusted Agent profile
★★★★★
2,266 reviews across 3 offices and 2 platforms
RW Invest has three offices, in Liverpool, Salford and London. Together they have 2,266 reviews on two platforms, rated 4.7 out of 5 overall.
RW Invest's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is my first purchase through RW Invest. My contacts, Rachael and Michelle have been 1st class. Their friendly, helpful and professional way of doing business gives me confidence to consider purchasing another property through RW Invest. Thank You.
1/5
GoogleAvoid at all costs. The initial interaction with Esther was all well and good but the development was delayed by more than 2 years. Then I couldn’t get a mortgage because no mortgage supplier would touch it seeing as it’s “high risk”. I was then left in the lurch and RW Invest were useless blaming it on the developer. I continued pushing and pushing and about a year later, I sold via RW Invest who took a nice 5% cut for reselling. It was a nightmare experience and I’d really recommend you to save your money and not invest in the scam as you’ll be left really disappointed.
Dear Ibzaghi, Thank you for your feedback. We would like to discuss this with you in further details, however, with the name your review has been left under, and with the details contained within the review, we are unable to locate your details on our system. If you could please provide further details by which we can identify you, or, reach out to a member of our Post-Exchange team, we would be happy to discuss the above with you in further detail. RWinvest.
5/5
GoogleI have witnessed Chloe engaging with clients coming from different parts of the world. I happen to be one of them. I can say that Chloe’s strength relies on: • Integrity: Chloe radiates honesty and truthfulness in dealing with the client • Competence: Chloe’s interpersonal knowledge and skills on the job are second to none • Consistency: Chloe is super reliable with good judgment in handling situations • Openness: Chloe goes the extra mile to share necessary information with the client • Promptness: Chloe laser beam focus on answering client’s call redefines what it means to “be there” for the client. To me, this is what defines trustworthiness. Why is this important in a client relationship, you may ask? Simply, managing complex client relationships across distance heavily relies on exhibiting such trust factors. I have witnessed on the job, Chloe embodying integrity, competence, consistency, openness, and promptness. Lucky is the client.
Thank you Michel! We are delighted to hear your feedback on the service you have received from Chloe in dealing with your property purchase! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience
5/5
TrustpilotSimply the best
We recently moved into our flat at the Prestige after a few set delays, we have been dealing with Gary since moving in, and they have been amazing, they have done everything to a very high standard, and I could not reccomend RWInvest enoughThe standard of workmanship is of the highest, and attention to detail second to noneThe apartment is to the high standard we were soldThank you so very much
Hello John, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotThank you Kallum for making our trip to…
Thank you Kallum for making our trip to view the (almost complete) property a smooth one. Attentive and pro-active, I really appreciated the time Kallum spent in explaining and advising on the current and future process to completion. He is my go-to person. Highly recommended.
Hello, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotGood After care Service
As expected, there are always unexpected issues, especially after the purchase a new build.Kallum took ownership, as the agent and interface with the Developer, the Management agent etc, to get all post completion issues resolved for me.This is really helpful as the flat is located in a city that I do not reside in, so logistics was tricky but Kallum made it easy
Hello Lami, Thank you for your positive feedback. We’re glad to hear your issue was resolved. We always strive to communicate promptly with investors and work tirelessly to resolve any issues quickly. Please don’t hesitate to reach out if you ever need our assistance in the future!
5/5
TrustpilotGood experience w RWInvest and Adam
Adam has been responsive, polite and helpful! It was a wonderful experience having him through the legal process. He made the experience less stressful and more at ease!
Hello Bryan, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
1/5
TrustpilotDO NOT Use this company, please read mine and other negative reviews!
Please take your time to read the bad reviews, Ignore the good ones. RW invest try to pressurise the buyers with constant emails to write a good trust pilot review as soon as you have paid your deposit when everything has been smooth so they can get plenty of 5 stars reviews BEFORE people have issues. Fortunately I did not do this and waited until completion. RW invest is a complete waste of time. Their properties are NOT under market value! We had to complete in cash do to valuers not agreeing that the flat was worth the supposed value. Despite apparent "capital appreciation" we have been trying for almost 2 years to get a mortgage as all companies we have applied with all STILL under value the property. Do NOT buy in Liverpool, there are too many new builds causing the properties to be undervalued as supply is out weighing the demand. The builders/management company "Legacie", are terrible to deal with, they are unhelpful and do not get back to you.Do NOT use their recommended solicitors (Prosperity Law), they may be much cheaper but please trust me, pay the extra and use proper solicitors that are working for you. They are the worst solicitors I have ever had to deal with and did not put us first. I picked up several breaches of contract by Legacie and instead of working for us and taking these up with Legacie they tried to convince me to ignore them.Please Please Please think VERY carefully before dealing with this company and their associated companies. Read ALL negative reviews. I'm confident you will find our experience is not a one off.*To follow up from RW-Invests reply, I did not put my full name on this review so either RW Invests are posting a generic reply or they recognise the terrible service and experience we have had, therefore my review DOES reflect an accurate representation.If RW-Invest truly believe they sold us a property at below market value AND it has gained capital appreciation over the past 2 years then they are more then welcome to buy the flat back from us at the SAME purchase price 2 years ago. Guaranteed profit for them! They wont... why? Just search on Right Move for 1 bedroom flats in the Baltic Triangle in Liverpool. At time of writing there are plenty available for under £140k (which is what we paid). You will also see lots available from RW-Invest around which have been recently reduced.Again... please dont just take my word on it. Read all other negative reviews!
Dear Gary,Thank you for your feedback, however we must stress that the feedback you have left does not present an accurate reflection of the service you have received, and contains several inaccuracies.You purchased the property during the off-plan phase of the developments construction and therefore did in fact include a discount to purchase the unit at below market value. Furthermore, the property has benefitted from capital appreciation as a result of market growth during the remainder of the properties construction.We have a large number of clients within the same development who have completed via a mortgage at the value the properties were purchased for. All mortgages are subject to valuation and each different lender / valuer will have their own criteria when conducting valuations. Our understanding is that even after completion, our Post-Exchange department are still in regular communication with you and although RWinvest as the Sales and Marketing agent are not responsible for assisting in securing lending for you, we are liaising with you to provide any and all assistance that we possibly can in this regard. Similarly, Prosperity Law have executed a number of exchanges and completions on more than 100 apartments within the same development, both with mortgages and cash completions and no issues were encountered throughout the process. Whilst it is regrettable that you were unhappy with the service received by the law firm in question, any such issues could not have been foreseen from the outset and do not represent the service which they generally provide.We understand you are still in communication with our Post-Exchange team and would urge you to continue to work with them in order to resolve any matters currently outstanding. RWinvest.
5/5
TrustpilotFrom the first time I spoke to RW…
From the first time I spoke to RW Investment I have been provided with all the information I needed. Ryan and Chloe have been great during all of the stages, they have kept me well informed and given me brilliant advice. They are extremely professional and helpful.
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
TrustpilotGreat sales team!
I'm very pleased with my off plan purchase experience with RW invest.Aaron, Adam, Kallum and Brad functioned as a well-knit team from start to exchange of contracts and to my first progress report for The Gateway development in Liverpool undertaken by Legacie Developments.I'm looking forward to the completion of the The Gateway in 2027 and to be amazed when handed the keys to my purchase.
Thank you Michael! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
Trustpilotgreat experience with RWinvest team
Ryan Francis, our property consultant, worked closely with us to find the flat we like. He was extremely responsive and had great suggestions for the property to view based on our requirement. He always answerd our call or emails even though he was on vacation and kept us update with all the information we needed. Chloe Walker, our client care manager, has made our purchase as simple as possible. She always answered our questions promply and helped us to work with the solicitors.
Hello Cindy, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotFantastic experience
Fantastic, professional service and thank you to Rachael for her amazing support throughout the process
Thank you Yasmine! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotKall has been very active and eager to…
Kall has been very active and eager to communicate with the client. Although I am joining through video call, I am happy to have him introducing the flat to me.
Thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
3/5
TrustpilotBe Careful with how your Data is used
Difficult company who had disregard for client data.I registered interest in a development some years ago, but didn’t pursue any investment. They started spam mailing me about other investments and I asked to be removed from their systems.3 months ago, I receive threatening messages from a water company saying I owed them money on a property I didn’t own and never had anything to with. After hours of digging I found out that rw invest had passed on my details in error to this company by mixing up my details with someone else’s.This was escalated to their directors and apologies made, but no offer of anything to make good for the pain.Today I receive an email which has gone to a whole host of email addresses similar to mine seeking a followup to a property.Edit: 3 AprilAfter a detailed investigation, RW accepted a series of failures and appear to have taken the misuse of data seriously - I understand they are tightening up processes and controls to ensure this doesn’t happen again. The way they have handled this over the past 2-3 weeks has been very professional.
Dear Ravi,Thank you for your feedback and for bringing this to our attention.Please be assured that we do care about our clients data and we have robust systems in place to ensure that data is kept secure.Unfortunately on this occasion it appears that an error had been made and we can assure you that it has now been corrected, and we are aware that you are currently in communication with our post-exchange team regarding the matter, who will continue to work with you on this.RWinvest.
5/5
GoogleRating only, no written review.
Thank you for your feedback, Fadi!
5/5
GoogleRating only, no written review.
Thank you for your feedback, Stuart!
5/5
GoogleProcess smoothly done and helped by Adam throughout. Now I have to wait and see if builders deliver as promised
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on! All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
GoogleVery good experience James and Adam were very helpful and the process was smooth I feel I have gotten great info advice and support
Thank you Heba! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleChloe Walker was very helpful. Answering all my questions. I couldn't ask for more! Best service! 10 🌟 …
Thank you Daniel! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
GoogleThroughout my inquiry and eventual purchase RWinvest were tentative and well informed. Hoping I’ll continue working with this firm in the future!
Hello Andrew, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
GoogleRecently purchased a property through RW invest and both Adam and Ciaran who assisted me were very helpful and made the process easy for us
Thank you, Georgio for sharing your positive comments. That is what we are here for; to help make the journey smooth and easy where we can.
5/5
GoogleEverything I wish to get in a company I met at RWinvest. Transparency, accuracy & punctuality. They gave the feeling they are not dealing with me as customer but as a partner. The team is amazing, specifically Adam. On every step they were next to me, By phone and email; not either or, no by both phone and email. This is truly customer service centricity. Thanks for keeping the good work.
Hello Jamil, thank you for your review! We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotFirst class support and professionalism
It was my first time making such an investment. The team supported me every step of the way, giving me information and clearing any obstacles to give me the reassurance and confidence I needed
Thank you Bobbie! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotThank you very much to Adam for his…
Thank you very much to Adam for his great cooperation and help in every aspect related to the purchase of the apartment. I recommend him and Dennis 100%😀
t’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
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The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Liverpool has the most, with 1,665 reviews rated 4.7 out of 5, followed by Salford with 1,282.
Yes. In The Trusted Agent 2026 awards, Liverpool won Trusted Agent.
