5/5
GoogleAdam and Rachael really helped us with the purchase and completion of an apartment.
Agent replied · 17 June 2024
Thank you for taking the time leave your comments, Koen
Trusted Agent profile
RW Invest estate agents in Liverpool, Salford and London
★★★★★
2,266 reviews across 3 offices and 2 platforms
RW Invest has three offices, in Liverpool, Salford and London. Together they have 2,266 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
RW Invest's three offices, most reviewed first. Each has its own page.
- RW Invest LiverpoolUnit 101, Tea Factory, 82 Wood Street, L1 4DQ1,665 reviews · 701 on Google (4.7)68 in the last 90 days
- RW Invest Salford8 Exchange Quay, M5 3EJ1,282 reviews · 189 on Google (4.8)76 in the last 90 days
- RW Invest LondonCity Point, 1 Ropemaker St, EC2Y 9AW217 reviews · 217 on Google (4.4)5 in the last 90 days
Latest reviews from every RW Invest office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotGreat service and communication from…
Great service and communication from Adam
Agent replied · 15 June 2024
Thank you Kyle! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotGenuine and Trustworthy
Genuine, trustworthy people who are always available when needed upon.
Agent replied · 15 June 2024
Thank you very much for your kind feedback, Abdullah.
5/5
TrustpilotPerfect
Soon an update is coming just be carefull for now!!!!!!First of all This will be a long review and also I will update according to the process. It is a good company. after registered to their website Dean contacted with me. Dean is amazing. Everything he said was correct and he is helping a lot. we have already exchange the contract and waiting for completion. I ll update here after the completion too. After you agreed to buy Rachel, Sarah and Gary will contact with you. They are after contract team. They are good too. And after you agreed you have to deal with solicitors and official things. Chloe helped us and she was very very helpful and patient to us. So far all is good and waiting for completion. I double checked everything they told me and so far good. You can frustrate from process little bit so be patient little bit. As I said before Dean is key here. He knows a lot he is amazing. He is helping and educating you (ıf you dont know about real estate market). I will continue...
Agent replied · 15 June 2024
Thank you, Izzet
5/5
TrustpilotAdam is very good
Rating only, no written review.
Agent replied · 15 June 2024
Thank you for your feedback Ali, we really appreciate it!
5/5
TrustpilotFlat visit and building tour Parliament sq Block D Liverpool
Today i went to view my new flat in parliament sq in liverpool at block D.I was guided around my flat and complex by Hannah Joy from R.W.INVEST.My experience was first class.Hannah gave me all of her time answered all of my questions and made my visit very enjoyable.The overall service was 10/10.Hannah left no stone unturned, answered all of my questions and put myself and my wife at ease.Well done Hannah a credit to your company.Paul/Liz hughes
Agent replied · 16 June 2024
Hello Paul, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotHannah Joy from RWinvest
Hannah Joy from RWinvest showed me round my recently finished apartment at Parliament Square. She was both extremely helpful and very knowledgeable. She is very quick to reply to emails and the communication generally with her has been excellent. Thank you Hannah for your professionalism.
Agent replied · 15 June 2024
Hello Adrian, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
5/5
TrustpilotChloe Walker was extremely helpful…
Chloe Walker was extremely helpful making the process as smooth as possible.
Agent replied · 15 June 2024
Thank you Arjun! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotAnother great and professional experience.
I have used their services on a number of occasions. As always very professional at every stage or either purchase or sell. Highly recommend and top class experience.
Agent replied · 15 June 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
TrustpilotVery helpful!
Adam really helped us with the Purchase and completion of an apartment. Quick reaction on all questions.
Agent replied · 15 June 2024
We appreciate your positive comments, Koen. Thank you for sharing.
5/5
TrustpilotGreat Service Throughout!
The staff at RW Invest offered fantastic service during my purchase of a property. Abdul Sami, Chloe Walker and Daniel Woodbridge were exceptionally friendly, efficient and provided clarity throughout the entire process. An impeccable service offering. I would not hesitate to contact them for my next purchase. Stay amazing Team!
Agent replied · 15 June 2024
Thank you very much for leaving your positive feedback. Re your next purchase, you know where we are when are ready and don't hesitate to reach out if you need anything further.
1/5
TrustpilotOne Baltic Square Awful Experience
ONE BALTIC SQUARE - LIVERPOOLWe trusted this company and in 2019 bought a flat in this project in Block B (B208) and paid circa of £50k deposit, we waited more than 2 years for our unit to be completed by Nexus (their parent company) and as we were few weeks late with our mortgage, they rescinded our contract, forfeited our deposit and are reselling our unit.The completion date in the agreement was December 2021, and they never issued us a Deed of Variation to agree a new completion date. In December last year we asked about this date, but they didn’t confirm, however in January this year they (RW/Nexus) issued us with a completion notice giving us less than 3 weeks to complete our mortgage. We had a decision in principle, but after the valuation the lender declined due to the project being heavily investor led, immediately advised RW of this and requested extension of time to apply for another one, but they didn’t extend it. We submitted an application to the lender that they recommended, but as were not able to secure it within their timeframe (couple of weeks later), they cancelled our contract and took our deposit, as mentioned earlier. They have used the same strategy to do the same to other buyers, check RW website reviews.Before this, we inspected the property and challenged the practical completion, as there was no safe access, but they ignored it; also offered a cash upfront payment and interest on the moneys owed to allow us to complete the purchase, but they rejected our offer and instead recommended us to take legal action, as they know that this is a costly process. With this action they are maximising their profit on our unit. We bought our flat for £138k and there are advertising similar units on their website with prices starting from £170k.We are escalating this with the relevant regulatory bodies to address our case and avoid that they do the same to other buyers, as we know is happening in this project and has happened to other people in the past.Stay away from these guys to protect your money and avoid this pain!!
Agent replied · 16 June 2024
Hi Javier,Thank you for your feedback. We take all client concerns seriously, but we must clarify that your review does not accurately reflect the events related to your purchase and contains several defamatory statements. Here is a detailed account of the timeline:1. Initial Notification: RWinvest was informed by Nexus Residential that Practical Completion was nearing, with an estimated date of December 2023. Our Post-Payment team began contacting clients, including you. Heather first reached out on September 1, 2023, advising you to prepare your completion funds and update us on your chosen completion method. You acknowledged this and confirmed you had an approved mortgage.2. Updates and Acknowledgments: A construction update on September 18, 2023, reiterated the estimated December completion, which you also acknowledged. Thomas officially communicated the Practical Completion update on October 12, 2023.3. Reminders and Resources: Thomas reminded you on November 13, 2023, about the approaching completion. This message included a link to the One Baltic Square Completion Hub, providing site visuals, broker support, and FAQs. The importance of adhering to completion deadlines and staying in touch with your legal representative was emphasized. A similar message was sent on November 17, 2023, which you acknowledged, noting an estimated completion date of December/January.4. Legal and Support Contacts: While you had outstanding queries with your legal representative, Thomas and Gary also reached out on your behalf to support you. Throughout December, multiple reminders and phone calls were made to ensure you were supported.5. Valuation and Completion Delay: Despite Thomas's initial completion update on October 12, 2023, you did not request access for a surveyor valuation until January 5, 2024. On January 11, 2024, Thomas confirmed completion had been announced and discussed the next steps. A viewing was arranged, and you expressed satisfaction with the project's quality.6. Mortgage Issues and Developer's Leniency: You contacted Thomas on January 19, 2024, seeking lending support. Thomas shared the completion hub page again, detailing broker options. By this stage, without a mortgage in place and with the developer’s Practical Completion notice served, you were overdue and in breach of your contract terms.7. Final Notices and Additional Time: Your mortgage offer was shared on March 1, 2024, after the official Practical Completion notice had given you 14 working days to complete. You were served an overdue notice with an additional 10 working days. Despite the developer having the right to rescind your contract as of February 14, they extended unofficial extra time.8. Completion and Misrepresentation: On March 12, 2024, you informed RWinvest of your mortgage offer, projecting potential completion within two weeks. Contrary to your review, you had been supported months in advance, not given "less than 3 weeks to complete your mortgage."RWinvest has continuously supported you within reasonable limits alongside the developer to facilitate your site completion. Unfortunately, you did not meet the contractual obligations with the developer. While RWinvest is not required to assist in these areas, we have consistently provided support throughout your investment journey.Despite your ongoing dissatisfaction and inaccurate review, our support included multiple updates via emails and phone calls, access to brokers, site visits, and continuing to work alongside both you and your legal representatives to facilitate an amicable solution.We encourage other investors to consider both your review and our detailed response to understand the complete situation and avoid misconceptions.RWinvest
5/5
TrustpilotPartner of choice
Due to my rather hectic work schedule, RW Invest was a partner of choice for me as I need guidance and a party who could patiently walk me through the process.
Agent replied · 15 June 2024
Thank you for sharing DLF!We appreciate our clients have busy schedules so will always work with you to provide the best service possible. Let us know if you need anything further.
5/5
GoogleI was a little concerned about purchasing through RWinvest, particularly after reading some of the reviews. I thought I had made a terrible mistake. However, Hamid and Chloe walked me through every step of the process, personally met me and stayed in touch through out the process. I got immediate responses via email and What's and the accommodated my changes several times. I am still in the final stages of taking possession but so far the service has been amazing. Let's see how the developer holds up
Agent replied · 17 June 2024
Hi KR, It is reassuring on our part to read your comments around how you felt initially to how you felt once you had made the choice to move forward. We take great pride in the service we offer and i am glad that both Chloe and Hamid gave you the support you needed.
5/5
GoogleAs a first time buyer, they are very good at meeting all your requests and assuring you of any doubts that you have. The staff is very attentive and there are constant check in’s of progress from them. They take you through all the journey, always making sure to ask if you have any questions and letting you know the options you have. Overall it was a pleasant experience with constant availability of information which for a first time buyer is very reassuring. I would highly recommend it for anyone looking to buy a house.
Agent replied · 17 June 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on! All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
TrustpilotGreat service
I was a little concerned about purchasing through RWinvest, particularly after reading some of the reviews. I thought I had made a terrible mistake. However, Hamid and Chloe walked me through every step of the process, personally met me and stayed in touch through out the process. I got immediate responses via email and What's and the accommodated my changes several times. I am still in the final stages of taking possession but so far the service has been amazing. Let's see how the developer holds up.
Agent replied · 16 June 2024
Hi KR,Thank you for taking the time to share your experience. Whilst you may have began your journey with reservations, i am glad we were able to turn this around, help you feel reassured and give you the appropriate levels of support needed to know you made the right choice. That's not the end of it, KR, if you need anything further do not hesitate to reach out.
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Thank you very much for your feedback Mukesh, we really appreciate it!
5/5
GoogleAdam and his co-workers are stars. without them the investmnet of the apartment would have been collapsed. he renewed the application to purchase the one bed room apartment twice and most imporantly he travels extra mile to assit me in liaising with Broker and the solictor. Tireless young man who is there to assist investors and hence excellent customers services.
Agent replied · 26 August 2024
Hello Mehari, thank you for your positive feedback. We’re glad to hear your experience was positive. We always strive to communicate promptly with investors and work tirelessly to resolve any issues quickly. Please don’t hesitate to reach out if you ever need our assistance in the future!
5/5
GoogleWe were pleased to deal again with Chloe Walker and Aaron Serrao from RW Invest. They are very good professionals and provided us with fantastic support through our new investment process. Thank you both!
Agent replied · 26 August 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on! All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
5/5
GoogleIt was a fantastic experience collaborating with the RWInvest team, especially Andy, Lewis, and Chloe. They guided me through the process seamlessly, displaying patience and transparency throughout. Looking forward to seeing them all again soon.
Agent replied · 26 August 2024
Thank you for sharing for other clients to see your positive journey. We take great pride in our service/support, so it is nice to see comments like this from our clients.
5/5
GoogleI recently completed the purchase of an off-plan property development through RW Invest in Liverpool. The team, particularly Hamid, Rachel, and Daniel, demonstrated professionalism, competence, and exceptional support throughout the entire process. I extend my sincere gratitude for their assistance and would recommend the company.
Agent replied · 26 August 2024
Thank you Tayo! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
5/5
TrustpilotRWinvest has different teams to manage…
RWinvest has different teams to manage your requests, from initial sales to post-sales support, everyone is very friendly, responds quickly and is always patient to reply to my questions. I would recommend them and you are in good hands!
Agent replied · 15 June 2024
Hello , thank you so much for sharing your positive experience!We are so pleased to hear that you would consider recommending us to others. Don’t forget to take advantage of our referral scheme when spreading the word!
4/5
TrustpilotThe agent was very good and helpful and answered all questions. The only but was the lift was out so we had to go up 5 flights of stairs and I had a bad foot
The agent was very good and helpful
Agent replied · 16 June 2024
Thank you Abi, it is great to see you are happy with our service. We appreciate your comments re the lift and this was of course unfortunate.
5/5
TrustpilotThe customer service was top notch
The customer service was top notch, with constant reassurance, availability of information and good disposition from the staff. They make sure to walk you though the process and give you options of how to proceed as well as recommend anything you might need. Overall I am very satisfied with the results and I am glad I had a good experience with being a first time buyer and all.
Agent replied · 15 June 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
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Awards
The Trusted Agent 2026 results for RW Invest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about RW Invest
Which RW Invest office has the most reviews?
Liverpool has the most, with 1,665 reviews rated 4.7 out of 5, followed by Salford with 1,282.
Where are the RW Invest offices?
Has RW Invest won any awards?
Yes. In The Trusted Agent 2026 awards, Liverpool won Trusted Agent.
