Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThank you to Chloe and Kharym for making the process of purchasing an apartment very simple. Both have been great communicating throughout the process.
Shrey · 26 June 2024 · RW Invest Liverpool
Agent replied · 25 August 2024
Thank you Shrey!
Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
GoogleHannah Joy showed be round my recently finished apartment at Parliament Square. She was both extremely helpful and very knowledgeable. She is very quick to reply to emails and the communication generally with her has been excellent. Thank you Hannah.
Adrian · 26 June 2024 · RW Invest Liverpool
Agent replied · 25 August 2024
Hello Adrian, thank you for your review!
We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
GoogleAs a first time buyer the process may be overwhelming but Sean and Gary provided great assistance and were very responsive. It is great pleasure to work together with them. Definitely received more than I expected.
Ece · 26 June 2024 · RW Invest Liverpool
Agent replied · 17 June 2024
Thank you, Eca. We appreciate your 5-star rating.
★★★★★ 5/5
TrustpilotBrilliant Team
Thanks to Chloe for making the exchange of contract a smooth process .Would though like to say a special thank you to Bradley and Arjun I did give them both a bit of a hard time in spite of this they had a good sense of humor and been really supportive .
K · 25 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
It’s great to hear that you’re satisfied with our customer service, as it is something we pride ourselves on!All of our staff strive to meet the utmost standards of professionalism, and providing a seamless experience for our investors is our number one priority.
★★★★★ 5/5
TrustpilotFantastic support from the RW Invest team …
Fantastic support from the RW Invest team for providing excellent pre/post sales service. Extra thanks to Alexio and Adam for making things clear and smooth sailing.
Peng · 21 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Hello Peng, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
TrustpilotFrom my initial tentative enquiry…
From my initial tentative enquiry through to completion, Harry in the London office and Adam Burns in the Liverpool office dealt with all my questions in a very professional manner. Adam frequently checked up with me during the legal paperwork process to ensure all was progressing smoothly with the paralegal. Where documents didn't arrive as expected from the solicitor he chased things up ensuring a worry free conclusion to exchange of contracts for our two apartments.
Kevin · 20 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Thank you Kevin! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
TrustpilotNice and helpfull contact person (Adam…
Nice and helpfull contact person (Adam Burns)
Dennis · 20 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Thank you very much for your kind feedback Dennis, we appreciate it!
★★★★★ 1/5
TrustpilotAvoid, avoid all 'property investment' companies, it turns out to be more trouble that it is worth
My experience shows that RWI act as pressure salesmen in the primary interest of 1)developers to sell their properties; 2) themselves to get their commission, at the expense of the interests of investors. For example, it is my experience and that of other investors I have heard from, that they present investment options to many investors on the basis that that deal is partially funded via mortgage at market interest rates; this is a marketing tactic they use to try to get you to buy multiple properties. It later transpires that those properties are unmortgageable, which places investors in a tight place. Worse still, for my conveyance, both RW Invest and its principal/developer, Caro, refused to provide crucial fire safety documentation that lenders require to mortgage the property. That is, RW Invest & Caro's actions have the effect of hindering investors' ability to obtain a mortgage, while simultaneously threatening to swallow the deposits of investors. Again putting investors in an impossible situation, and undue stress. Developer orientation - Example: RW Invest had ignored and/or dismissed several internal complaints I had made about their negligence and mismanagement of the conveyance. But, when I posted this review, they tried to have it removed and only at that stage responded to the complaints I made via multiple internal channels.They also failed to secure extensions to complete, in view of the fact that the delay in completion was caused by their & developer's mismanagement of the conveyance. This indicates to me that their primary objective is their bottom line, even if their actions place their investments at a high risk of losing their hard earned investment capital.RW Invest/Caro have poor conveyance management: E.g. myself and a number of other investors were promised an EWS 1 form (a requirement for a building of this specification) for a number of months by both Caro and RW Invest. This doc is necessary to arrange a mortgage. On their representations, we waited for months and that EWS1 never came. Instead of apologising and explaining that to investors, RWI start putting pressure on investors to complete knowing full well that RWI & Caro have prevented investors from completing. That is poor conveyance management & misrepresentation which puts investors at risk of losing £50k, as well as undue stress.Advice for investors considering working with RW Invest:At sales/pre-contract stage you should disregard representations that it's too early to get an AIP, or that the forms, permits etc to apply for mortgage will certainly be given to you at a later stage of construction, or representations made by RW Invest about the mortgageability of the property they are advising you to invest in. If you are relying on mortgage finance for your deal (as RWI advises you to), I would make the property being mortgageable a condition of the agreement to lease, or walk away from the deal. Reviews: I would wait until the end of the conveyance before leaving a review. In my experience, RW Invest sweeten up investors at the beginning (i.e. appearing to be very responsive, diligent, genuine) and then request for a review at that stage. Once you exchange contracts, things take a hideous turn. When you need to speak to someone, your client relationship manager is MIA. Things got so bad that I sent requests to two RWI personnel, to but me in touch with their MD. I was rudely shunned by the RWI personnel. After writing on TrustPilot, I approached them once again, hoping they would now take my complaint seriously & rectify. Instead, they responded justifying their negligent actions & taking an aggressive stance toward me.Very untrustworthy business and I hope for all investors out there RWI and Caro make amends.11 months since reservation - no property, threats to swallow my investment and acute stress due to RWI/Caro.Recourse:I know of & am connecting with other investors who have been misrepresented to by RW Invest & Caro, so should you want to talk/take action, feel free to reach out to my assistant at charlottehaggerty6 on gmail and she'll add you to the group. All the best with your investment journey.RachealUpdate: this is now with The Property Ombudsman. Over a year since RW Invest promised me high yield investment properties. Nothing to show for it apart from lost fees, unbelievable stress and being on the receiving end of corporate bullying from them & developer Caro.Also worth noting, that I'm told by other investors that one of their main developers, Caro, have breached the rental assurance agreement and investors have not been paid rent for 2 years.
Rach.S · 20 June 2024 · RW Invest Salford
Agent replied · 24 October 2024
Dear Racheal,Thank you for your extensive feedback.I wanted to address the matters you have highlighted within your comments, individually:Unmortgage projects, This is factually incorrect, and clients have completed with mortgages on every project we have supported the developers in selling. Some have paid in cash and others have used funders. However, we are not in control of which funder the clients use our side.Fire safety documentation being refused, This is again, factually incorrect. Not every project requires documentation (such as an EWS1 certificate) as only buildings meeting particular criteria require this as part of the projects safety measures meeting regulations. In this projects case, it did not meet the requirements needed and as such, the developer did not require an EWS1 certificate to be provided. This was advised to you on several instances but instead of moving to a lender who did not require this you remained with the funder you had chosen who had made it clear they would not proceed without this information.Extensions to complete, This again, is factually incorrect. It is not the responsibility of RWinvest to secure you an extension on a development, it is on you (the contract holder) to meet the obligations set out as part of the purchase you made. However, to be clear, in this instance you are aware we did secure additional time to complete and although the developer did not need to support this, they did through RWinvest negotiating this with them to give you as much time as reasonable.Rescission, Again, factually incorrect. Neither RWinvest nor Caro have threatened to swallow your funds, Racheal. You have made a purchase, not met the obligations of the contract within your purchase and despite the developer providing additional time to complete as a result of RWinvest negotiating with them, you have still yet to complete. As such, the developer was acting in accordance with the contract. The developer could have legal rescinded your contract the day after you failed to meet the obligations. Instead, this was not addressed until several months after.RWinvest did all it could to support you and give you as much time to complete as we could negotiate with the developer. However, your contract lays with the developer, not RWinvest.RWinvest
★★★★★ 1/5
TrustpilotAvoid, avoid all 'property investment' companies, it turns out to be more trouble that it is worth
My experience shows that RWI act as pressure salesmen in the primary interest of 1)developers to sell their properties; 2) themselves to get their commission, at the expense of the interests of investors. For example, it is my experience and that of other investors I have heard from, that they present investment options to many investors on the basis that that deal is partially funded via mortgage at market interest rates; this is a marketing tactic they use to try to get you to buy multiple properties. It later transpires that those properties are unmortgageable, which places investors in a tight place. Worse still, for my conveyance, both RW Invest and its principal/developer, Caro, refused to provide crucial fire safety documentation that lenders require to mortgage the property. That is, RW Invest & Caro's actions have the effect of hindering investors' ability to obtain a mortgage, while simultaneously threatening to swallow the deposits of investors. Again putting investors in an impossible situation, and undue stress. Developer orientation - Example: RW Invest had ignored and/or dismissed several internal complaints I had made about their negligence and mismanagement of the conveyance. But, when I posted this review, they tried to have it removed and only at that stage responded to the complaints I made via multiple internal channels.They also failed to secure extensions to complete, in view of the fact that the delay in completion was caused by their & developer's mismanagement of the conveyance. This indicates to me that their primary objective is their bottom line, even if their actions place their investments at a high risk of losing their hard earned investment capital.RW Invest/Caro have poor conveyance management: E.g. myself and a number of other investors were promised an EWS 1 form (a requirement for a building of this specification) for a number of months by both Caro and RW Invest. This doc is necessary to arrange a mortgage. On their representations, we waited for months and that EWS1 never came. Instead of apologising and explaining that to investors, RWI start putting pressure on investors to complete knowing full well that RWI & Caro have prevented investors from completing. That is poor conveyance management & misrepresentation which puts investors at risk of losing £50k, as well as undue stress.Advice for investors considering working with RW Invest:At sales/pre-contract stage you should disregard representations that it's too early to get an AIP, or that the forms, permits etc to apply for mortgage will certainly be given to you at a later stage of construction, or representations made by RW Invest about the mortgageability of the property they are advising you to invest in. If you are relying on mortgage finance for your deal (as RWI advises you to), I would make the property being mortgageable a condition of the agreement to lease, or walk away from the deal. Reviews: I would wait until the end of the conveyance before leaving a review. In my experience, RW Invest sweeten up investors at the beginning (i.e. appearing to be very responsive, diligent, genuine) and then request for a review at that stage. Once you exchange contracts, things take a hideous turn. When you need to speak to someone, your client relationship manager is MIA. Things got so bad that I sent requests to two RWI personnel, to but me in touch with their MD. I was rudely shunned by the RWI personnel. After writing on TrustPilot, I approached them once again, hoping they would now take my complaint seriously & rectify. Instead, they responded justifying their negligent actions & taking an aggressive stance toward me.Very untrustworthy business and I hope for all investors out there RWI and Caro make amends.11 months since reservation - no property, threats to swallow my investment and acute stress due to RWI/Caro.Recourse:I know of & am connecting with other investors who have been misrepresented to by RW Invest & Caro, so should you want to talk/take action, feel free to reach out to my assistant at charlottehaggerty6 on gmail and she'll add you to the group. All the best with your investment journey.RachealUpdate: this is now with The Property Ombudsman. Over a year since RW Invest promised me high yield investment properties. Nothing to show for it apart from lost fees, unbelievable stress and being on the receiving end of corporate bullying from them & developer Caro.Also worth noting, that I'm told by other investors that one of their main developers, Caro, have breached the rental assurance agreement and investors have not been paid rent for 2 years.
Racheal · 20 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Dear Racheal,Thank you for your extensive feedback.I wanted to address the matters you have highlighted within your comments, individually:Unmortgage projects, This is factually incorrect, and clients have completed with mortgages on every project we have supported the developers in selling. Some have paid in cash and others have used funders. However, we are not in control of which funder the clients use our side.Fire safety documentation being refused, This is again, factually incorrect. Not every project requires documentation (such as an EWS1 certificate) as only buildings meeting particular criteria require this as part of the projects safety measures meeting regulations. In this projects case, it did not meet the requirements needed and as such, the developer did not require an EWS1 certificate to be provided. This was advised to you on several instances but instead of moving to a lender who did not require this you remained with the funder you had chosen who had made it clear they would not proceed without this information.Extensions to complete, This again, is factually incorrect. It is not the responsibility of RWinvest to secure you an extension on a development, it is on you (the contract holder) to meet the obligations set out as part of the purchase you made. However, to be clear, in this instance you are aware we did secure additional time to complete and although the developer did not need to support this, they did through RWinvest negotiating this with them to give you as much time as reasonable.Rescission, Again, factually incorrect. Neither RWinvest nor Caro have threatened to swallow your funds, Racheal. You have made a purchase, not met the obligations of the contract within your purchase and despite the developer providing additional time to complete as a result of RWinvest negotiating with them, you have still yet to complete. As such, the developer was acting in accordance with the contract. The developer could have legal rescinded your contract the day after you failed to meet the obligations. Instead, this was not addressed until several months after.RWinvest did all it could to support you and give you as much time to complete as we could negotiate with the developer. However, your contract lays with the developer, not RWinvest.RWinvest
★★★★★ 5/5
TrustpilotVery professional and proactive
Mr · 19 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Thank you, Gurav!
★★★★★ 5/5
TrustpilotAn efficient, professional experience from RWinvest.
So far so good. An efficient, professional experience from RWinvest.I bought my first off-plan property from RWinvest in Liverpool’s Baltic Triangle, developer Legacie, and the process has been going very smoothly; contracts have just been exchanged.After my initial enquiry I was contacted by Joshua McIntye, who was very helpful and fully engaged, answering all my questions in detail and generally doing an excellent sales job. Some friends had warned me against investing in off-plan properties, particularly in Liverpool, and seeing a number of negative experiences online had made me rather wary, but the comprehensive information shared with me regarding the processes, protections and the companies’ track records put me at ease.After making the deposit I was happy to be passed on to Chloe Walker in customer care, who guided me effectively through the conveyancing process. The solicitors RWinvest had assigned me seemed to be dragging their feet somewhat, but Chloe made sure there were no issues, or implications for missing the 21 day deadline, and in the end we exchanged contracts just a couple of days late.Completion is some way off, in Q1 2027 if all goes to plan, but certainly, from my experience so far I would be very happy to recommend RWinvest as a company to deal with. To give a full picture, I hope to update this review when the construction is finished and I own the keys.
Jim · 19 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Thank you Jim! Our Sales & Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
TrustpilotGreat service
Quick and easy process handling with my new apartment. Both Kharym and Adam were super helpful and great at communicating throughout thanks.
Sacha · 18 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Hello Sacha, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
TrustpilotAmazing service from both Adam and…
Amazing service from both Adam and Kharym
Gary · 18 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Thank you for your feedback, Gary. We really appreciate it!
★★★★★ 5/5
TrustpilotMr Kallum Holmes, a great client relations manager
I’m writing this review to thank Mr Kallum Holmes , Client Relations Manager of RWinvest for his excellent service in helping me and my wife to inspect a flat in Parliament Square we bought. He is resourceful and knows the property so well so that he is able to answer all our questions about the property. He even took the time to show us all the facilities that would certainly attract high quality tenants. We are truly grateful to him.
Yau · 17 June 2024 · RW Invest Liverpool
Agent replied · 23 August 2024
Hello, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 1/5
TrustpilotOne Baltic Square Unit B208
One Baltic Square Unit B208 Following your reply to our review, which of course is twisting the facts to your convenience, I want to reiterate the following:You with your paper company Nexus, breached the contract as didnt complete the project in December 2021 as per the contract and never agreed a revised date with the buyers of this project, are you going to deny it?Until mid-December 2023 your representative Thomas didn't know the completion date, we have copy of his email, stop lying. We employed the best buy to let mortgage broker in UK, Dynamo, and they struggled to get us a mortgage because the project was in the black list for the majority of the lenders, however there was only one, Kensignton Mortgages that provided us with a decission in principle but declined their offer due to the project being heavily investor led not our fault, but obviously you didnt disclose this information beforehand!We secured a mortgage with the lender recomended by you, Molo, but strangely they took twice the normal time to review and approve our offer....what a coincidency as this delay allowed you to cancel our contract!! Open your eyes we have proof of everything check our facebook page called "RW Invest Victims" you can also share similar experiences.
Javier · 14 June 2024 · RW Invest Salford
★★★★★ 5/5
TrustpilotRW Invest
So far, our experience of working with RW Invest (we've got got as far as placing a deposit on an off plan property) has been very positive. Sean and Adam, who have supported us with the purchase have been helpful, given advice, and smoothed the processes where necessary. We hope the process continues this positively, if it does we will look to work with the company on future investments.
Robert · 14 June 2024 · RW Invest Salford
Agent replied · 24 August 2024
Thank you Robert! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 4/5
TrustpilotGood arrangment.
Rating only, no written review.
Perry · 14 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Thank you for your feedback, Perry, we really appreciate it!
★★★★★ 5/5
TrustpilotChloe Walker & Kharym Rasool- Great Team 👍🏽
Kharym Rasool and Chloe Walker were very helpful with my purchase in the gateway. They offered professional support, assistance and follow up. Great team 👍🏽👍🏽
Yahaya · 12 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Hello Yahaya, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
★★★★★ 5/5
TrustpilotRegular updates
Adam has kept me up to date as the deal has progressed
GregG · 12 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Thank you, Greg!
★★★★★ 5/5
TrustpilotExcellent service
The comp y made it extremely easy to navigate through the purchase process and quick to answer any questions that I had- thank you to the team that assisted.
Stephen · 11 June 2024 · RW Invest Liverpool
Agent replied · 16 June 2024
Thank you for your kind feedback, Stephen, we really appreciate it!
★★★★★ 5/5
TrustpilotChloe
Chloe, Ryan and the team were excellent throughout my purchase. Great team very supportive and always there when needed to make sure everything was OK. I can 100% definitely recommend RW Invest. I will look forward to working with you again ☺️
Derek · 11 June 2024 · RW Invest Liverpool
Agent replied · 16 June 2024
Hello Derek, Thank you so much for sharing your positive experience!We are so pleased to hear that you would consider recommending us to others. Don’t forget to take advantage of our referral scheme when spreading the word!
★★★★★ 1/5
TrustpilotTerrible customer services
Terrible customer services - I was a few days late completing due to a delay by my solicitors and was told I was in breach of contract and therefore would not be able to potentially complete. RW invest stated that my flat would be forfeited and that the thousands of pounds I had invested as a down payment for the flat would be kept by the developer. This is after the developer failed to complete the flats in 2022 - it took them 6 years to build and I have as yet not seen a return on any of the money invested. Avoid investing through RW Invest at all costs
Yasmine · 10 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Dear Yasmine,Thank you for your feedback, however as your review highlights, the delay to you completing on your property was the result of external factors relating to your solicitor, not RWinvest. RWinvest are not the developer and do not hold any authority on the developers decision to rescind contracts due to failure to complete. It is important to note that at this point, your contract remains in place and has not been rescinded. With that being said, your review fails to highlight that our Post-Exchange Payments team have been in constant communication with you throughout this process to offer our assistance in liaising with your solicitors to ensure that you are able to complete on your unit and to resolve any outstanding issues which you may have. We are aware you are in communication with your legal representatives and we will continue to assist you in this matter. Should you wish to discuss the matter further we would urge you to contact our Post-Exchange team.RWinvest.
★★★★★ 5/5
TrustpilotRW Invest - a better option.
I had the pleasure of interacting with Chloe at RW Invest who demonstrated exceptional professionalism, attentiveness, and empathy. Her ability to understand and address my concerns in a timely and effective manner truly exceeded my expectations. I felt valued and well-supported throughout the entire interaction. She remained outstanding and dedicated to meeting our goals.
Mehr · 10 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Thank you Mehr! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
TrustpilotMany thanks to Ryan and Chloe from the…
Many thanks to Ryan and Chloe from the RW Invest team for helping out with the investment process
Chris · 10 June 2024 · RW Invest Salford
Agent replied · 15 June 2024
Hello Chris, thank you for your review!We pride ourselves on transparency and communication throughout the entire investment process. If you have any more queries, we would be more than happy to assist you again.
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