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★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 293 reviews on Google only. Show every review
5/5
GoogleWe have the pleasure of dealing with this business from a different perspective. We work closely with their team to carry out the electrical maintenance. Their office is efficient and they have many great systems in place to aid with tenants issues. The Robinsons team and kind and friendly. Top letting agent!!!
Appreciate the great review and all 5 stars...
2/5
GoogleWaste of time, booked a viewing for a property, nobody turned up, went to their office to find out why, promised a call back, never happened.
Sorry you weren't able to access the property, we were held up due to a incident at the top or West Street, we must have just missed each other, sorry you felt it to be a waste of time...
1/5
GoogleGoogle doesn't allow me to leave the second (well deserved) negative comment however I can edit this one, so in the attachment you (as the future customer) can find pictures of my previous review with a few additional attachments to this one proving, how bad this agency actually is. Can't be happier to see that reply, it only proves my point how incompetent behaviour this agency represents towards the tenants and why YOU, as the customer, should STAY AWAY. The normal agency would reply: ''Yes, we had some issues with resolving problems in your flat, we have ignored you and lied to you for 6 months but you are the customer and you are important for our business, we want you to be happy even after ending tenancy agreement and deeply apologize for any inconvenience, we will find the best possible solution to resolve this situation.'' Instead of that, you are the witness of slander towards the innocent tenants followed by lies, rudeness and neglect. -''we hadn't realised that your time at Bramley Court was an unhappy one until this point.'', This response is just a sign of disrespect towards complaining tenants. Every single maintenance request was ignored, communication was very poor (95% of phone calls were ignored, the rest of the time I was assured that someone will call me back, they never did.) Even simple and much-needed things like sending Inventory File took over a month and many requests over the phone and emails. We went through hell also trying to recover the deposit which should be returned within 10 days after moving out according to the tenancy law (we’ve moved out on 3.03.2021 and it took them almost a month and multiple phone calls/emails to get it done). And you still can’t believe we were not happy? -''nonetheless the landlord and ourselves were hindered by the fact you were in constant rent arrears'' - screenshot of bank transfers attached, everything has been paid on time (one exception when the bank had maintenance and bank transfer has been delayed by few hours and finally has been sent after midnight). Another lie. -''not using the heating as advised by the electrical contractor in a satisfactory manner.'' - another condescending lie, vintage electric heaters fitted in the flat had literally just one button, one power level wheel and one option wheel (defrost/on all the time). With such a draft coming out from the windows, doors and baseboards they were not strong enough to keep us warm during winter. -''Bramley Court is a modern flat'' modern 16 years old flat, built-in 2005. -''Landlord agreed at great expense to install a state of the art/Modern Thermostatic Monitor that would assist with any potential heating issues'', when we’ve moved in, the vintage thermostat was broken (probably due to its age) and replaced quickly by the landlord for the cheapest Chinese substitute. We thought it’s broken but after calling the manufacturer, it was confirmed that the device have very limited options allowing only to turn the heaters on/off which makes it a completely useless device in the real world, because it hasn’t got the basic functions which this type of the device should have, like detecting the temperature and adjusting the heating level accordingly. I've kindly asked for a replacing it to something different (working) but of course, I didn't get any reply. -'' Mores to the point, the incoming tenant complained it was almost too hot and they moved in just after you in March 2021.'' - Who would've thought that spring would be hotter than the end of autumn/winter? So in the recap, you can see how the agency treats their customers/tenants, they just lie and try to intimidate and bully people instead of apologizing or simply fixing the issues. I really hope my honest review will spread through the social media and all over the internet to warn other people. Nobody deserves to be treated like that.NegativeResponsiveness, Quality, Professionalism, Value
Thank you Mateusz Synowiec for the time and effort your review must have taken, we hadn't realised that your time at Bramley Court was an unhappy one until this point. Your situation with the heating was dealt with not only by us at Robinsons but also the landlord, in fact all your maintenance issues were dealt with in a satisfactory manner, nonetheless the landlord and ourselves were hindered by the fact you were in constant rent arrears and not using the heating as advised by the electrical contractor in a satisfactory manner. Bramley Court is a modern flat built to high energy specifications with an EPC (Energy Performance Certificate) of good rating. The landlord however instructed a Heating/Electrical Engineer to survey the heating system and found no fault but the Landlord agreed at great expense to install a state of the art/Modern Thermostatic Monitor that would assist with any potential heating issues. Mores to the point, the incoming tenant complained it was almost too hot and they moved in just after you in March 2021. Lastly, its important to ROBINSONS that all reviews remain however positive or otherwise to show an overall balance of our service, we do not remove, pay for them to be removed or have the ability to remove, your review will remain unless of course you wish to delete it yourself.
1/5
GoogleRating only, no written review.
Always grateful for stars Lenka.... thank you!
5/5
GoogleRating only, no written review.
ALL The 5 STARS! Thank you Joanne.
5/5
GoogleRating only, no written review.
Very much appreciated Graham...
5/5
GoogleThank you Robinsons on assistance with the recent sale. Mark, Jordan and team have shown there really is a need for the traditional High Street estate agent offering a more personable and tailored approach. Thanks for the hard work - its really appreciatedPositiveResponsiveness, Professionalism
Many thanks Lee for the great review, I very much agree that there IS a need for the traditional High Street Agent and very pleased you were happy with the service...
5/5
GoogleCannot recommend Mark enough.. he has been extremely helpful and kind, especially throughout the end of my tenancy. His advice and care has been off the charts and his reliabilty is 100%. Would recommend mark to anyone!PositiveProfessionalism
Very much appreciate the review, tricky situation but as I said somehow it all just works out right in the end! Best of luck in the new rental.
5/5
GoogleI had a viewing with a chap called Michael on a property that was for let in Dunstable for my daughter who is looking to move into a place of her own. Credit is due, he was punctual, polite and we were both left quite happy with the house and general service from this gentleman. I will create a phone call this week to you Michael to see if we can get the ball rolling. Many many thanks again. Ricky.PositiveResponsiveness, Quality, Professionalism, Value
Go easy Ricky, Michael will request another pay-rise! Glad he was of help and your daughter is happy.
1/5
GoogleRobinsons were helpful moving me into the flat but they did not have time to clean before I moved in which I understood and cleaned it myself. I even paid for my cooker to be professionally cleaned which cost me £65.00 Robinsons were very bad at returning or even taking my calls. They ignored emails. It was quicker To go directly through the landlord. When I needed to move out before my contract ended they charged me £500 to re advertise the flat, I paid this. I was ringing regularly to get updates to see if they found a new tenant, once again my calls were ignored. When eventually they found a new tenant robinsons withheld £365 off my deposit saying the flat needed to be re decorated and cleaned. I am still asking for photos as evidence but once again robinsons are not taking my calls, ignoring my emails and have provided no evidence of cleaning or redecoration of the property. I WOULD NOT recommend robinsons. They are unresponsive, unhelpful and unprofessional.NegativeProfessionalism
Sorry Nikki, this is the first opportunity that anyone at Robinsons have learnt of your unhappiness... You were very complimentary of Robinsons and staff members when you dropped the keys back to us when you left the property. We did charge £500.00 which you were more than happy to pay, as you wished to surrender your tenancy 6 months earlier as your circumstances had changed. It was a bumpy ride as you did in fact change your mind on 8 occasions within 10 days but we kept with you and located the new tenant as you had instructed. As you are and were aware the £500.00 was charged to you for the remarketing and all processes involved in releasing you from your 12 month tenancy early, as we wouldn't be able to charge this to the landlord. With regards to the deduction of £365.00 this was made by the landlord who you had direct contact with and not deducted by Robinsons, we did confirm you approach him as you had done so in the past but never heard back from you so concluded you had resolved direct. Sorry you had to bring this to Google and didn't give us the opportunity to resolve, its always helpful as a business to put things right when or if we get them wrong.
2/5
GoogleNon responsive. Rung several times, with no call back. Obviously they don't want to sell houses I am not confused with another. We (my partner and I) even drove by, during office hours to find your offices closed.
Hello David... communication is vital to our business, we like to think we never miss a telephone call and have a back up system if were not able to answer quickly, perhaps you have us mixed up with another agent.
5/5
GoogleExcellent service from Michael Dodkin in the Letting Department, very professional and helped make my move very easy. Would recommend Robinsons and the excellent service they provide.
Your comments Ian are very much welcomed and appreciated, glad we got it right...
5/5
GoogleRating only, no written review.
Thank you very much 👍🏼 …
1/5
GoogleRating only, no written review.
5/5
GoogleI sold my home through Robinsons a couple of months ago and the whole team couldn’t have been more helpful. I was really happy with the photos Michael had taken, they were brilliant. I was updated at every step of the process and viewings were made simple as the team communicated clearly with my availability. I had several offers made on my home from the very beginning and I think this highlights good estate agency as the listing was clear and informative. I had a couple of issues with needing the sale to go through quickly to avoid additional stamp duty abs Robinsons were extremely helpful in contacting the buyer to update them when I felt like the solicitors were not doing enough. Thank you to all the team for you help!
Thank you very much 👍🏼 …
5/5
GoogleBeen with Robinsons since 2016. From the first viewing throughout the tenancy they were always approachable and helpful. They work with highly skilled contractors and even during lockdown managed to fix all issues that should occur. Highly recommended.
Very much appreciated Beatrix...
5/5
GoogleI have finished my tenancy at the flat in dunstable and sign off has been surprisingly easy thanks to Michael at Robinsons. I recommend robinsons all the way. Thanks again.
Thanks Barry, we do try and make moving an easy process and glad we got it right again...
5/5
GoogleMy experience with Robinson’s has been (to simply put it) a walk in the park. I approached Michael to see if there were any properties that were fitting what I wanted, but there wasn’t any available. He then advised me that there was a property that was coming up thag could fit my budget and size and that I could be first to view it. I had never rented before, so this was important for me to get this right. The house was clean, tidy and I felt at home in no time. At times that I wasn’t able to get through to Michael on the phone, Jordan, Mark or Piyush were able to take my details and pass them onto Michael, who were professional. Even whilst I was an active tenant I was treated no different to if I’d be looking to rent a £2000 a month house or a £500 a month house so no money problems there. Overall, I would recommend Robinson’s and save your time and money as you will be looked after. If anyone asks, Michael Mackentire sent you😄
Very much appreciate all those stars Mike, they are tricky to receive so always a joyous occasion when the "Google Bell" rings...
5/5
GoogleI’d like to give a special thanks to Mark at Robinson’s for his help in selling my property in such a small amount of time. Whilst viewings were being taken; I was alerted in plenty of time when they were taking place so that I knew when to not be at the property; and when they were completed; the house was exactly how I left it and no dirty foot prints anywhere which is what some estate agents find difficult! Thanks again Mark!
Great review Anna, I'm not allowed to walk in at home with my shoes on so why would I when at a client house, mind you I have seen a few of my competitors not wearing socks! Lets hope we get a successful completion in the next few weeks.
5/5
GoogleI just want to say a huge thanks to Michael and the staff at Robinsons, for their help and hard work in finding my ideal property to rent under such short notice. I appreciate every call back and email that was replied to (as I know I was very keen with sending many emails and phone calls). Cannot fault a thing! Once again, thank you all!
Thank you Louise, communication is vital these days, its not that difficult considering the options of commutation methods we have today. Glad we could help and that you were happy...
5/5
GoogleI’d like to start off this review by saying THANK YOU to Robinsons. I have been in touch with 4 estate agents before contacting Robinson’s estate agents, all to which were unhelpful and did not take me seriously due to my position, age and budget. After making an online enquiry on a property that I liked, I received a phone call from Jordan a few days following this, to discuss my property criteria (if the property I liked at the time was taken) , budget, financial decision and location. As I am a first time buyer, I wasn’t sure on what the process was and what was expected of me. Jordan took time out of his day to walk me through the process, and made sure that I was happy with every offer and property choice that was made. My experience with Robinson’s has been excellent and I want to make sure they are noticed for this (unlike the other estate agents I had to unfortunately deal with). Jordan and team, thank you. Kind regards, Gordon G Blackner
Many thanks Gordon, appreciate not every estate agent are the same and can be like walking through a minefield... glad we got it right, hopefully you'll be in very soon...
5/5
GoogleDespite seeing the unfair minority of poor reviews that I’ve seen, I feel that it is only right for me to give my experience of Robinsons Estate Agents across. I have been on the lookout for my next property on the rental market for well over 2 years, and have continued to use Robinsons and stay in contact with Michael for any properties that meet my criteria. Although they are busy for a small organisation, Michael never fails to touch base with me, respond to calls and update me with any properties that could be a good match for me and my family. Although I haven’t found my next house YET, I cannot fault Robinsons for their continued support and persistence in trying to complete this difficult challenge of finding a rental property for myself (baring in mind how fussy I am!). Cheers guys, we will get there soon!
Thanks David, as we have said before, too many people are far to quick to complain these days but not necessarily right when they have had a god experience, appreciate the tine you took for your review.
5/5
GoogleHello. My name is Denise McCullough and I have been an active landlord with multiple properties that have been managed by Robinson’s. For the full duration of using Robinsons, I can easily say that I have full confidence that my priorities and tenants are being looked after. I was first a little skeptical to having Robinson’s manage my properties as they are a small firm, but I can confirm that they have managed them better than any of the other high end estate agents that I have used in the past. Jordan and Mark have been outstanding, and although they are extremely busy, I know that my phone call, email or general query will be sorted as soon as they can, which I appreciate as they are a small firm with many tenants & landlords to attend to (knowing that I’m not the only one with many questions for them to answer!). I recommend Robinson’s to all landlords or tenants in the local area.
Thank you Denise and I REALLY APPRECIATE your review, I'm pleased your happy with an ongoing service and management of your properties especially over the past 18 months but we managed it... Always good to hear we have an edge on our competitors too!
5/5
GoogleSo happy with there service, made buying a home as easy as it could be. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Matthew, glad we made the process and easy one, looking forward to the recommendations...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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